Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Afr.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Afr: Easy Method
What is Afr
Overview
Afr (the AFR brand referenced here) is a subscription news and content service providing digital access to journalism, analysis and related products. It operates subscription billing and customer support primarily through its website and major app stores.
Offerings
Offerings typically include monthly and annual digital subscriptions, plus occasional bundled or print-inclusive options. Specific plans and pricing vary by market and promotion.
How to cancel Afr
Via mobile apps
- iOS (App Store): Cancel through Apple directly by managing your subscriptions in your Apple ID settings. Apple handles billing, cancellations and refunds for App Store subscriptions.
- Android (Google Play): Cancel via the Google Play app or the Google Payments centre. Google manages billing and refund requests for Play Store subscriptions.
Via web (AFR direct)
- Contact AFR customer service to cancel a direct web subscription. Call at least 72 hours before your next billing date to avoid automatic renewal.
- Phone numbers: call 13 66 66 (Australia) or +61 2 7966 6900 (overseas). Cancellation takes effect at the end of your current billing cycle.
What happens when you cancel
Access and renewal
Cancellations made through AFR directly generally take effect at the end of your current billing period. You retain access until that date.
Data and account
Your account will remain available for login after cancellation unless AFR deletes accounts under its policies. saved payment details may be retained for a period according to AFR's data policy.
Will I get a refund?
Standard policy
Subscription fees are generally not refundable unless AFR's terms explicitly state otherwise. Monthly subscriptions do not receive partial refunds as a standard rule.
Exceptions and special cases
- Annual prepaid subscriptions: may be eligible for a prorated refund if more than one month remains on the term.
- Customer service discretion: AFR may offer credits, extensions or prorated refunds in limited circumstances, particularly for print delivery issues or outages longer than 24 hours.
- Cooling-off: AFR does not offer an automatic 14-day cooling-off right via its terms. Telemarketing orders may allow a 10 working day cooling-off cancellation for a full refund.
Afr plans and pricing
Plans overview
The exact plans and prices available to New Zealand customers can vary by promotion and whether you subscribe via the website, iOS or Android.
Notes on pricing
Where local or platform fees apply (App Store/Google Play), final prices shown at checkout may differ. If no specific pricing is available, see the table below.
| Plan | Billing frequency | Price (NZD) | Refund policy |
|---|---|---|---|
| Digital Monthly | Monthly | Varies | No partial refunds (standard) |
| Digital Annual | Annually (prepaid) | Varies | May be prorated if >1 month remains |
| Print + Digital | Varies | Varies | Varies by offer |
Your consumer rights in New Zealand
Key laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act. These laws address faulty or misrepresented goods and services.
What this means for you
- There is generally no automatic change-of-mind return right for digital subscriptions under the CGA.
- Terms that are misleading or unfair may be challenged under the Fair Trading Act.
- If a service is defective or not as described, remedies such as repair, replacement or refund may apply depending on the issue.
Customer experiences
Positive feedback
Some reviewers praise clear communication and a smooth process, reflected in higher Trustpilot scores for certain AFR-branded profiles. Positive comments often mention helpful customer service.
Negative feedback
Other users report a cumbersome cancellation process that can require phone calls, emails and identity checks, with delays before cancellation takes effect.
Trustpilot NZ has lower ratings in some listings, with complaints about moderation, deleted reviews and transparency issues.
Documentation checklist
What to prepare
- Subscription details (plan name, start date, billing frequency).
- Order or invoice numbers and proof of payment.
- Email address used for the subscription and account username.
How to present it
- Have a clear request: include account details, reason for cancellation, and whether you request a refund or credit.
- If calling, note the date and the representative's name; if emailing, keep copies of sent messages and replies.
Common mistakes
Delays and timing
Waiting until the last minute can cause an unwanted renewal. AFR direct cancellations require contact at least 72 hours before the next billing date to avoid renewal.
Using the wrong channel
Cancelling in the wrong place is a frequent error. Subscriptions bought through Apple or Google must be cancelled with Apple or Google respectively, not via AFR's website.
Assuming an automatic refund is also a common mistake; refunds depend on the channel and the subscription terms.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund responsibility and when the cancellation takes effect. Use it to choose the correct path for your subscription.
Which to choose
If you subscribed via an app store, use the app store. If you subscribed on AFR's site, contact AFR directly and allow at least 72 hours before billing.
| Method | How to cancel | Who handles refunds | When cancellation takes effect |
|---|---|---|---|
| App Store (iOS) | Manage subscriptions in your Apple ID settings | Apple | Varies by Apple; typically end of paid period |
| Google Play (Android) | Cancel in Google Play subscriptions or Payments centre | Varies by Google; typically end of paid period | |
| Web (AFR direct) | Contact AFR customer service (phone or help centre) | AFR | End of current billing cycle if cancelled 72 hours before renewal |
After cancelling
Follow-up actions
- Keep confirmation of your cancellation (email or reference number) until the end of the billing period.
- Check that access ends on the expected date and that no further charges appear on your statement.
Useful links
- Manage subscriptions on Apple (support)
- Manage subscriptions on Google Play (support)
- AFR Help Centre
- Consumer NZ (rights and advice)
Address
Mailing address
GPO BOX 506, Sydney NSW 2001, Australia.
Customer service contacts
Phone: 13 66 66 (Australia) or +61 2 7966 6900 (overseas).
For App Store or Google Play subscriptions, contact Apple or Google support directly using their official support pages.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.