Cancel Prequel: Easy Method

What is Prequel

Overview

Prequel is a photo and video editing app that provides aesthetic filters, effects, and AI-powered editing tools for mobile users.

It offers free features and a paid subscription tier (Prequel Gold) that unlocks additional effects and tools.

Key features

Prequel includes a variety of stylised filters, real-time effects, and export options aimed at social media content creators.

Subscription features and in-app prices vary by store and region; purchases are normally processed through Apple or Google when made on mobile.

How to cancel Prequel

App Store (iOS)

• Open the App Store app on your iPhone or iPad.
• Tap your account icon (top right) → Subscriptions → find Prequel → tap to cancel.
• Do not rely on uninstalling the app; uninstalling does not cancel subscriptions.
• Cancel auto-renewal at least 24 hours before the next billing date to avoid renewal.

Google Play (Android)

• Open the Google Play Store app → Menu (three lines) → Subscriptions → find Prequel → tap "Cancel subscription".
• Uninstalling the app will not cancel a Google Play subscription.
• Verify the cancellation confirmation in your Google account email or Play subscriptions screen.

Web subscriptions (Prequel site)

• If you started the subscription via the web (start.prequel.app), cancel at the dedicated web URL: start.prequel.app/alreadymissingu.
• Cancelling via App Store or Google Play may not stop web-initiated subscriptions; cancel on the platform where you purchased.
• Keep any confirmation emails or screenshots after cancelling the web subscription.

What happens when you cancel

Access after cancellation

When you cancel, you generally keep access to Prequel Gold features until the current paid period ends.

After the billing period expires, premium features will be removed and the app will revert to the free tier.

Auto-renewal and billing

Cancellation stops future auto-renewals but does not refund past charges (unless an exception applies).

Ensure cancellation is completed more than 24 hours before the next renewal to prevent another charge.

Data and account

Cancellation does not necessarily delete your Prequel account or uploaded content.

If you want account deletion, check the app or support information for data removal or contact support directly.

Will I get a refund?

General policy

Prequel states that subscription fees are generally non-refundable once paid, even if unused.

Expect that regular cancellations do not qualify for refunds under the app's standard policy.

Exceptions and technical issues

• You may request a refund for incorrect charges caused by technical issues, but the request must be made within 3 calendar days of the payment.
• Only the most recent billing period is eligible under this technical-issue exception.
• Keep proof of the charge and any error messages to support your request.

Refunds via App Store or Google Play

If you paid through Apple or Google, Prequel cannot directly issue a refund for those transactions.

Request refunds using Apple's or Google Play's refund processes because payments processed by the stores must be handled by them.

Prequel plans and pricing

Current plans

Notes on prices

Prices listed reflect in-app purchases on the New Zealand App Store as of January 15, 2026.

Some entries may appear inconsistent (promotions or store artifacts). For the definitive current options, check your App Store or Google Play subscription details directly.

Your consumer rights in New Zealand

Fair Trading Act protections

The Fair Trading Act prohibits misleading or deceptive conduct in commerce in New Zealand.

If subscription terms, cancellations, or pricing are obscured or misrepresented, that may raise concerns under the Act.

What you can do

• Report suspected misleading conduct or unclear subscription practices to the Commerce Commission.
• If the Commerce Commission finds breaches, penalties can apply: up to NZD 600,000 for individuals or NZD 10 million for companies.
• Keep documentation and screenshots to support any complaint to regulators or your bank.

Customer experiences

Positive feedback

Many users praise Prequel's aesthetic filters, unique effects, and AI editing tools as high quality for social content.

Subscribers often highlight the creative value delivered by premium filters and frequent updates to effects.

Common complaints

Users on forums report frustration when previously free filters move behind a paywall and when subscription terms are unclear.

Some users describe difficulties cancelling - including repeat charges after cancellation - and unexpected trial-to-paid transitions.

Documentation checklist

What to gather before you cancel

• Store receipts or order confirmation email showing purchase date and plan.
• Screenshots of subscription status in App Store, Google Play, or Prequel web account.
• Any trial notifications or promotional offer details that applied to your purchase.

What to keep after cancelling

• Confirmation of cancellation (screenshot or email) showing subscription is cancelled or not renewing.
• Payment records showing the last charge in case you need to request a refund or dispute a charge.
• Correspondence with Prequel support or store support if you reported issues.

Common mistakes

Relying on uninstall to cancel

Many users assume deleting the app cancels the subscription; it does not. Subscriptions continue until cancelled through the store or Prequel web portal.

Always cancel via the platform where you purchased and keep the confirmation.

Expecting automatic refunds

Assuming you will receive a refund after cancelling is a common error; Prequel's policy states fees are generally non-refundable.

If you were charged through Apple/Google, you must request a refund through those stores; contacting Prequel may not resolve store-processed charges.

Comparative recap

Quick comparison

Key takeaway

Always cancel using the same platform where you purchased and keep confirmation. For store payments, request refunds through that store's process.

For web-initiated subscriptions, cancel using the Prequel web URL and retain evidence of cancellation.

After cancelling

What to check

• Confirm the subscription status in App Store, Google Play, or your Prequel web account after cancelling.
• Watch your bank or card statement for any unexpected charges for one billing cycle after cancellation.
• Save cancellation confirmation emails or screenshots for at least 60 days as proof.

Helpful links

• Prequel: How to cancel my subscription
• Prequel: Refunds and accidental purchases
• Apple support: Use the App Store subscription management or report a problem via your Apple ID.
• Google support: Use Google Play subscriptions settings or request a refund from Google Play.

Address

Corporate address

Prequel Inc., 8560 W. Sunset Blvd Suite 800, West Hollywood, California 90069, United States.

This is the US corporate address; Prequel does not provide a New Zealand postal address for subscription cancellation.

Local handling

Cancellations for NZ customers are handled via the App Store, Google Play, or Prequel's web portal rather than by post.

If you need further assistance, use the Prequel support links above to contact their help centre.