Cancel Angel Studios: Easy Method

What is Angel Studios

Overview

Angel Studios is a media and streaming company that offers films, series, live events, and a membership program called the Angel Guild.

The service includes paid memberships, on-demand streaming, movie ticket reservations, and a marketplace for merchandise and digital assets.

Key offerings

Products include Guild memberships (monthly/annual), movie ticket reservations, physical merchandise, NFTs/digital assets, and crowd-funded content.

Some purchases are handled in-app via the Apple App Store or Google Play, while others are processed through Angel's web marketplace.

How to cancel Angel Studios

Cancel Guild membership (mobile)

• If you bought a Guild membership through the Apple App Store, open your Apple ID subscriptions and cancel there.
• If you bought via Google Play, open Google Play > Payments & subscriptions > Subscriptions and cancel the Angel Guild subscription.
• Angel Studios cannot cancel Apple/Google mobile subscriptions directly; you must cancel through those stores.
• See Angel support for mobile membership guidance: How Do I Cancel My Guild Membership (Mobile)?

Cancel movie tickets and other orders

• Movie ticket reservations can be cancelled or modified up to one hour before showtime.
• To cancel tickets, go to your reservation in the Angel app or website and choose cancel/modify before the cutoff.
• Other marketplace orders (merchandise, NFTs, PIF contributions) generally cannot be cancelled once processed or purchased.
• See Angel support for tickets: How Do I Cancel My Movie Tickets?

What happens when you cancel

Access and billing

When you cancel a subscription, access typically continues until the end of the current paid period unless the store/platform or Angel states otherwise.

Auto-renewal will stop after cancellation, preventing future billing for that subscription period.

Account data and entitlements

Content you've purchased or redeemed (e.g. tickets used, digital assets delivered) may remain tied to your account and are not always reversible.

Downloaded or delivered digital content typically remains available under Angel's terms unless otherwise removed.

Will I get a refund?

General merchandise and marketplace purchases

Angel's terms state there are no refunds for most purchases unless items are defective or damaged.

If an item is defective, you must contact Angel within 15 days; exceptions are assessed case-by-case.

• Non-returnable items commonly include PIF contributions, Guild fees, tickets, and digital assets.
• Return processing, if accepted, results in store credit or exchange and takes at least 14 days after receipt.

Movie tickets and mobile subscriptions

Movie ticket refunds are available if you cancel before the one-hour cutoff; refunds go to the original payment method or free the ticket code for reuse.

Mobile subscriptions purchased via Apple/Google follow those platforms' refund policies; request refunds through the relevant store where required.

Angel Studios plans and pricing

Pricing table

Pricing notes

Prices above are from the New Zealand App Store listing as of 2026-01-15 and may change.

No separate New Zealand-specific pricing source was found outside the App Store listing.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA protects consumers for defective goods and services, but it generally does not cover most digital content or subscriptions unless specifically stated.

Angel's terms exclude many refunds; some exclusions may conflict with statutory protections if a product is defective or fails to meet guarantees.

Fair Trading Act and platform policies

The Fair Trading Act prohibits misleading or unfair contract terms and requires transparency on auto-renewals and cancellation processes.

For app purchases, Apple and Google also have refund and dispute processes that can operate alongside NZ consumer law.

Customer experiences

Positive feedback

Some customers report helpful live-chat cancellation support and timely responses to inquiries.

Positive reviews highlight instances where support staff resolved cancellation requests successfully.

Negative feedback and common complaints

Many users report difficulty cancelling memberships, with unwanted charges continuing despite cancellation attempts.

Other complaints include lack of phone support, unhelpful automated responses, streaming issues (buffering, missing episodes), and unexpected double charges.

Documentation checklist

What to gather before contacting support

• Account email and username associated with Angel Studios.
• Order number, transaction ID, and date for the purchase or ticket reservation.
• Screenshots of billing charges, subscription entries in Apple/Google store, or confirmation emails.

Additional evidence for disputes

• Records of cancellation attempts (timestamps, confirmation screens, or emails).
• Correspondence with Angel support (tickets, chat transcripts).
• Bank statements or merchant descriptors showing the charge, for disputes with your payment provider if needed.

Common mistakes

Assuming Angel can cancel in-app subscriptions

Example: Users often contact Angel support expecting them to cancel an Apple/Google subscription directly.

Reality: Mobile subscriptions bought via the App Store or Google Play must be cancelled through those stores; Angel cannot cancel them remotely.

Missing the ticket cutoff or return window

Example: Trying to cancel a movie ticket a few minutes before showtime only to find the one-hour cutoff has passed.

Reality: Movie ticket cancellations typically require action at least one hour before showtime; merchandise return windows are time-limited (e.g., 15 days for defects).

Comparative recap

At-a-glance comparison

Quick takeaways

For mobile subscriptions, start with Apple/Google; for tickets act before the one-hour cutoff; for merchandise expect limited refund rights unless defective.

Keep documentation and be prepared to use platform dispute channels or NZ consumer protections if problems persist.

After cancelling

Follow-up actions

• Verify cancellation confirmation from Apple/Google or from Angel (ticket or email).
• Monitor your bank/card statement for any unexpected recurring charges in the following billing cycle.

Helpful links and where to escalate

• Guild membership (mobile) cancellation guide
• Movie ticket cancellation & refund
• Angel Studios marketplace terms of service
• If you remain unresolved, consider contacting your payment provider for a charge dispute or New Zealand consumer protection authorities for advice.

Address

Corporate mailing address

Angel Studios Inc., 295 W Center St., Suite A, Provo, Utah 84601, United States.

Use this address for formal notices or legal correspondence; no separate New Zealand postal address was identified.

Support contact reminder

For account-specific help use Angel's support pages first; include your documentation checklist items when contacting support.

Links to support and legal pages are included above to help with next steps.