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Cancellation service #1 in New Zealand
Cancel Audiobooks.Com: Easy Method
What is Audiobooks.Com
Service overview
Audiobooks.com is a subscription-based service that offers downloadable and streaming audiobooks and related features such as monthly credits and VIP selections.
The service lists pricing in USD and is used worldwide, including customers in New Zealand who access it via web, iOS and Android apps.
How it is delivered
Content is delivered via the Audiobooks.com website and mobile apps where members redeem monthly credits or buy titles directly.
Subscriptions, free trials and purchases are managed through the account dashboard or the device app stores depending on how the subscription was started.
How to cancel Audiobooks.Com
Cancel via the Audiobooks.com website
- Log into your Audiobooks.com account on their website.
- Go to "My Account" → "Billing Information".
- Select "Cancel Subscription" and confirm; cancellations are immediate upon confirmation.
- Reference: Audiobooks.com Terms.
Cancel via mobile app stores
- Apple (iOS): Open iOS Settings → Apple ID → Subscriptions → find Audiobooks.com → cancel there.
- Google Play (Android): In the Audiobooks.com app tap the user icon → Settings gear → tap "Manage" beside Account Status to open Google Play subscriptions and cancel.
- Reference: Audiobooks.com FAQs.
What happens when you cancel
Access and content
Purchased audiobooks remain in your library after cancellation and can be accessed per account rules.
Books obtained with free trial credits and certain VIP Rewards titles are removed upon cancelling a trial or subscription.
Billing and reactivation
Cancellation stops future renewals immediately after confirmation; you will not be charged again unless you reactivate.
Reactivating your subscription can reinstate trial or VIP access only if the specific offers or credits have not expired.
Will I get a refund?
General refund policy
Audiobooks.com does not offer refunds for subscription charges; subscription charges are generally non-refundable and are handled at the company's discretion.
Reference: Terms of Service.
Exceptions and credits
- If you have an active subscription you may return audiobooks for credit within 365 days; those refunds are issued as site credit and subject to limitations.
- Any discretionary refunds for subscription charges are considered on a case-by-case basis by Audiobooks.com.
Audiobooks.Com plans and pricing
Current plan options
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 credit per month (standard) | USD 14.95 (plus applicable taxes) | Monthly | 1 monthly credit to redeem any audiobook, plus VIP bonus selections |
| 2 credits per month | USD (exact pricing shown in account settings) | Monthly | 2 credits per month to redeem any audiobooks |
| 3 credits per month | USD (exact pricing shown in account settings) | Monthly | 3 credits per month to redeem any audiobooks |
Pricing notes
Pricing is listed in USD across the site and in app store listings; there is no publicly available NZD price shown on the site.
Taxes may be added at checkout based on local regulations and your billing location.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (for example the Fair Trading Act), businesses must not mislead consumers or hide essential details in fine print.
If marketing claims such as "3 free audiobooks" are inaccurate or misleading, that could constitute a breach of consumer protection rules.
How to act on rights
- Keep records (screenshots, emails, receipts) showing offers and charges.
- Contact Audiobooks.com support first to seek resolution and keep copies of all communication.
- If unsatisfied, consider contacting the Commerce Commission or consumer advice services: Commerce Commission - Your rights as a consumer.
Customer experiences
Positive feedback
Some users praise the wide selection of titles and a straightforward app interface that makes listening easy.
Positive reviews often highlight catalogue depth and simple credit redemption.
Negative feedback
- Many report being auto-charged after a trial with unclear consent or fewer free books than advertised.
- Complaints include difficulty cancelling, being bounced between app and website, and charges continuing despite cancellation attempts.
- Users have described poor or unresponsive customer support and issues with credit expiries and removal of VIP/trial titles on cancellation.
- Reference: Trustpilot NZ reviews.
Documentation checklist
What to collect before you contact support
- Account email address and username used with Audiobooks.com.
- Subscription start date, trial start/end dates, and billing dates.
- Order numbers, receipts, and screenshots of billing or trial offers.
Additional helpful items
- Details of device and platform (web, iOS, Android) used to subscribe.
- Any confirmation emails or cancellation confirmation screenshots.
Common mistakes
Confusing subscription source
A common error is attempting to cancel on the Audiobooks.com site when the subscription is billed through Apple or Google Play.
Always check whether the charge came from Audiobooks.com or an app store before cancelling.
Missing confirmation or expecting automatic refunds
Some users assume cancellation automatically triggers a refund; Audiobooks.com typically does not refund subscription charges.
Failing to save cancellation confirmations or failing to cancel the correct subscription source are frequent causes of continued charges.
Comparative recap
At-a-glance comparison
| Item | Audiobooks.com (web) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | My Account → Billing Information → Cancel Subscription | iOS Settings → Apple ID → Subscriptions → cancel | App → User icon → Settings → Manage → Google Play subscriptions |
| Refunds for subscription | Generally no; discretionary only | Subject to Apple's refund policies | Subject to Google Play refund policies |
| Trial credits after cancel | Trial books removed; purchased books remain | Trial handling depends on how subscription was created | Trial handling depends on how subscription was created |
Quick takeaway
Cancel on the same platform that billed you, keep confirmations, and expect purchased titles to remain but trial or VIP titles to be removed on cancellation.
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email or screen message.
- Check your next billing date and your library for any removed trial or VIP titles.
Where to get more help
- Audiobooks.com Terms and support: Terms and FAQs.
- If you believe a marketing claim was misleading, see New Zealand consumer guidance: Commerce Commission - Your rights as a consumer.
- For community reviews and reports: Trustpilot NZ.
Address
Corporate mailing address
There is no specific New Zealand cancellation postal address; Audiobooks.com handles most cancellations online or via app stores.
Corporate office (nearest mailing address): 2225 Kenmore Ave Ste 122, Buffalo, New York 14207-1359, United States.
Notes about using the address
Use the mailing address only for formal correspondence; online cancellation and app-store cancellation are the usual and faster methods.
Keep records of any postal correspondence and allow time for international mail if you choose to contact the corporate office by post.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.