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Cancel ANIMELAB
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I hereby notify you of my decision to terminate the contract relating to the Animelab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Animelab: Easy Method
What is Animelab
Overview
Animelab was a New Zealand and Australian streaming service for anime operated by Madman Anime Group. It provided simulcasts, dubs, and a catalogue of anime to subscribers in AU/NZ.
Transition to Funimation
AnimeLab content and subscribers were migrated or absorbed into Funimation after AnimeLab sunset. That means many cancellation and account functions now live on Funimation systems.
How to cancel Animelab
Cancel via the web (Funimation)
If your subscription moved to or was made through Funimation's website, cancel there.
- Sign in to your Funimation account.
- Go to Profile → My Account → Subscriptions tab.
- Choose Cancel Subscription and follow on-screen prompts.
- Cancellation must be done via the same platform used to subscribe.
Cancel via mobile stores (iOS / Android)
If you subscribed through a mobile store, you must cancel through that store - not via the Funimation site or app.
- iOS (App Store): Open Settings → tap your name → Subscriptions → select the subscription → Cancel.
- Android (Google Play): Open Google Play → Menu → Subscriptions → select the subscription → Cancel.
Contacting support or email cancellation
Some users have reported needing to contact support when self-service cancellation fails.
- Email support at support@funimation.com with account details if you cannot cancel via the site or store.
- If charges continue after a confirmed cancellation, contact your bank or card provider to dispute recurring charges.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access until the end of your paid billing period. The subscription will not renew after that date.
Billing and renewal
Cancellations prevent future renewals but do not usually create prorated refunds for unused time in the current period.
Account and data
Your account and viewing history generally remain on file unless you request deletion. If you need account removal, contact support and request account deletion explicitly.
Will I get a refund?
Official refund policy
Funimation's standard policy is that there are no prorated refunds for cancelled subscriptions; you keep access until the billing period ends but are not refunded for the remaining time.
Possible exceptions under NZ law
New Zealand consumer law may provide remedies even when the provider's policy says no refunds.
- If the service is faulty, not as described, or misrepresented, you may be entitled to a remedy under the Consumer Guarantees Act (CGA).
- The Fair Trading Act prohibits misleading conduct; if content promised by AnimeLab was not delivered after the migration, that could be relevant.
- For guidance on NZ consumer protections see learninglab.nz.
Animelab plans and pricing
Current plans (NZ)
Listed below are the common NZ prices recorded after the AnimeLab → Funimation transition. Prices may change; check your account or the provider for live rates.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium | NZ$7.95 | Monthly | Ad-free access, HD, simulcasts, dubs/subs (full catalogue) |
| Annual Premium | NZ$79.50 | Annual | Same as monthly, billed annually |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill and to match their description. If the streaming service fails these guarantees, you may be entitled to a remedy.
Fair Trading Act (FTA)
The FTA prohibits misleading or deceptive conduct. If AnimeLab content was advertised but not provided after migration, you may have grounds for complaint under the FTA.
How to seek remedies
Gather evidence (screenshots, emails, billing records) and contact the provider first. If unresolved, escalate to consumer protection bodies or your payment provider.
Customer experiences
App usability and content changes
Many users report that the Funimation app and website feel worse than AnimeLab's, citing design issues, crashes, missing playback features, and subtitle problems.
Content availability and region blocking
Users have reported that some titles available on AnimeLab were lost or region-blocked after migration, resulting in less catalogue access in AU/NZ.
Billing and cancellation reports
There are multiple reports of users experiencing difficulty cancelling subscriptions, including non-functioning cancel buttons and repeated charges.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Proof of payment (bank or card statement showing charges).
- Screenshots of subscription status, billing page, or error messages.
- Dates of attempted cancellations and any confirmation messages.
If you escalate to your bank or a dispute
- Have correspondence with the provider ready (emails, chat transcripts).
- Supply transaction IDs, billing descriptors, and dates to your bank.
Common mistakes
Trying to cancel in the wrong place
Many users attempt to cancel via Funimation when they originally subscribed through Apple or Google. That prevents cancellation because stores manage those subscriptions.
Always check which platform processed your payment and cancel there first.
Expecting automatic refunds or immediate stops
Assuming cancellation will refund unused time is a common mistake. Funimation's policy does not provide prorated refunds, so access typically continues until period end.
If you want to stop future charges immediately, cancel and, if necessary, contact your card issuer to block further recurring payments.
Comparative recap
Quick comparison
The table below compares key areas between the former AnimeLab service (pre-sunset) and current Funimation handling for AU/NZ subscribers.
Takeaway
Use the comparison to identify where action is needed: check platform of purchase, gather documentation, and consider NZ consumer law if the service was misrepresented.
| Topic | AnimeLab (pre-sunset) | Funimation (current) | Effect for NZ users |
|---|---|---|---|
| Cancellation process | Managed via AnimeLab site/app | Managed via Funimation site or the store used to subscribe | Must cancel through the same platform used to subscribe; check account origin |
| Refunds | Varied; dependent on provider policy | No prorated refunds as standard policy | NZ consumer law (CGA/FTA) may override policy in certain cases |
| Content availability | AnimeLab catalogue for AU/NZ | Some titles reduced or region-blocked on Funimation | Possible loss of access to previously available shows |
| Usability | Generally well-regarded by some users | Reports of poorer app stability and missing features | May affect viewing experience and increase support requests |
After cancelling
Follow-up actions
Save confirmation of cancellation and check your next bank statement to confirm no further charges occur.
If you see unexpected charges, contact support first and then your bank if unresolved.
Helpful links and resources
Funimation account cancellation guide (example): How to cancel Funimation.
NZ consumer rights information: learninglab.nz - refund guidance.
Address
Company address
Madman Anime Group Pty Ltd
Level 2, 289 Wellington Parade South, East Melbourne, Victoria 3002, Australia
Notes on jurisdiction
Madman Anime Group is an Australian company; no separate New Zealand postal address was found. For NZ consumer law queries, you may still have protections under New Zealand statutes.