Cancel Omi: Easy Method

What is Omi

Overview

Omi is an app and web service marketed for dating, friends and social connections and also referenced as a tool for creating photorealistic 3D content by some users.

It offers free and paid subscription tiers with features such as unlimited listening, transcription and other capabilities depending on the plan.

Where it operates

Omi is available via its website and through mobile app stores (Apple App Store and Google Play).

Pricing shown by third-party sources may be converted to NZD; official New Zealand pricing is not always published.

How to cancel Omi

Cancel via the Omi website (Omi.so)

• Log into your Omi account on the web.
• Go to Organization Settings → Billing → Manage Subscription → Cancel my plan.
• Note: an annual subscription remains active until the end of the 1-year term after cancellation.
• See the official help article: How to cancel my subscription.

Cancel via Apple App Store (iOS)

• On your iPhone/iPad open Settings → [your name] → Subscriptions → select Omi → Cancel Subscription.
• If you have billing or refund issues, use Apple’s Report a Problem page or support routes.
• Guide reference: iOS cancellation/refund notes.

Cancel via Google Play

• Open Google Play Store → Menu → Subscriptions → select Omi → Cancel subscription.
• To request refunds, go to Play Store → Help & Feedback or follow Google’s refund process after cancelling.
• General guidance: Google Play refund notes.

What happens when you cancel

Access and service period

When you cancel an annual plan purchased on Omi.so, the subscription typically remains active until the end of the paid 1-year term.

For monthly plans, cancellation generally stops renewal and access remains until the paid month ends.

Billing and renewal

Cancelling prevents future renewals but does not usually trigger an immediate refund for periods already paid.

If you purchased via the App Store or Google Play, those platforms control billing and refunds for in-app subscriptions.

Data and account

Cancelling a paid subscription usually does not delete your account or content automatically.

If you want account deletion, contact Omi support and request data removal or follow in-app/account settings if available.

Will I get a refund?

Omi’s stated policy

Omi generally does not offer refunds for subscriptions that were not cancelled before renewal, though support exceptions may apply.

Refund processing, when approved, is typically quoted as taking about 5 - 10 working days.

Exceptions and how to request one

• Exceptions can sometimes be granted by raising a support request explaining the situation.
• If billed through Apple or Google, you may need to request a refund via their respective support/refund processes.
• Keep receipts, transaction IDs and dates to support your request.

Legal context in New Zealand

Under New Zealand law you may have remedies under the Consumer Guarantees Act if the service was not provided with reasonable care and skill, not fit for purpose, or not as described.

Change of mind is not generally covered by the CGA; however misleading or unfair contract terms are not permitted.

Omi plans and pricing

Plans

Notes on pricing

Prices shown are converted from USD using an approximate rate (1 USD ≈ 1.64 NZD) and sourced from third-party summaries.

Official NZD prices may vary or not be published; check the platform you purchased from for final charges.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be provided with reasonable care and skill, fit for purpose, and as described.

If these guarantees are not met, remedies can include repair, replacement, refund or compensation depending on the issue.

Fair Trading Act and unfair terms

Businesses must not mislead consumers in advertising or contract terms under the Fair Trading Act.

Contract terms that try to override CGA rights (for example blanket 'no refunds' where guarantees apply) may be unenforceable.

Where to get more information

See guidance from New Zealand consumer agencies for disputes and rights: Consumer Guarantees Act.

For Fair Trading guidance: Commerce Commission - consumer rights.

Customer experiences

Positive feedback

Some users (e.g. Trustpilot reviewers) praise Omi for enabling quick creation of photorealistic 3D content and for time-saving premade templates.

Positive comments highlight value for those who can use the specific features effectively.

Negative feedback

Other reviewers report issues such as slow performance, language recognition problems, recurring premium prompts, and difficulty cancelling annual licences.

App reviews also include reports of accounts being blocked or support problems in some cases.

What this means for you

User experiences are mixed; successful cancellation and refund outcomes can depend on where the subscription was purchased and how clearly you document the problem.

Keep receipts and correspondence to improve your chance of a satisfactory outcome with support or platform providers.

Documentation checklist

Before contacting support

• Account email and username associated with Omi.
• Date of purchase and subscription type (monthly or annual).
• Receipt or transaction ID from Omi, Apple or Google Play.
• Screenshots showing subscription status, charges and any error messages.

If you need to escalate

• Full history of communication with Omi support and response timestamps.
• Bank/Card statements showing the charge if disputing with your bank.
• Reference to NZ consumer law (CGA or Fair Trading Act) if the issue relates to service quality or misleading conduct.

Common mistakes

Forgetting to cancel before renewal

Many users miss the renewal window and are charged for another period; platform billing rules typically make these renewals automatic.

Always set a calendar reminder a few days before a renewal to avoid unwanted charges.

Cancelling in the wrong place

People sometimes cancel the app but not the App Store/Google Play subscription, or vice versa, leaving billing active.

If you subscribed via Apple or Google Play, you must cancel through that store, not only in-app or on the website.

Not keeping receipts or transaction IDs

Without receipts or transaction details it is harder to request a refund or escalate a dispute with the platform or your bank.

Always save purchase confirmations and screenshots immediately after subscribing.

Comparative recap

Quick comparison

This table compares cancellation route, who controls refunds, and recommended first actions depending on how you purchased Omi.

Follow the route matching your original purchase location for the fastest resolution.

Summary table

After cancelling

If you need a refund

Request refunds either from Omi support (web purchases) or from Apple/Google if bought through their stores.

Provide receipts, transaction IDs and a clear reason; approved refunds typically show within 5 - 10 working days.

Further help and escalation

If you believe your consumer rights have been breached, you can seek advice from New Zealand consumer authorities.

Useful resources: Consumer Guarantees Act guidance and Commerce Commission - consumer advice.

Address

Registered office

OMI Limited (trading as OMI) - registered office address for New Zealand correspondence:

10 Thuja Street, Green Bay, Auckland 0604, New Zealand

Address for service and notices

Use the registered office above for formal notices if required and include full account and transaction details in any written correspondence.

For routine cancellations and refunds, the in-app or web support channels are usually faster than formal postal notices.