Cancel CINEWORLD UNLIMITED online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cineworld Unlimited service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cineworld Unlimited: Easy Method
What is Cineworld Unlimited
Overview
Cineworld Unlimited is a subscription membership that offers unlimited or heavily discounted cinema tickets and other member benefits such as priority booking and food/drink discounts (benefits vary by market).
Who it suits
Unlimited is aimed at frequent cinema-goers who want a predictable monthly cost for multiple visits and occasional perk discounts.
How to cancel Cineworld Unlimited
Cancel via web or My Cineworld account
- Log in to your My Cineworld account on the website or app.
- Find the Unlimited or Membership section and follow the cancellation links.
- Note the timing rules: within the 14-day cooling-off period you can cancel with refund rules applied; after the 3-month minimum term give notice before the next payment date (see next steps).
Other cancellation routes and ticket changes
- If your payment is by card give at least 10 days' notice before the next payment date; for direct debit give at least 14 days' notice.
- There is no separate in-app (App Store/Google Play) cancellation instruction found for New Zealand users; Cineworld directs Unlimited cancellations to its website or direct contact channels.
- Ticket bookings can be cancelled for a refund up to 2 hours before the performance via My Bookings/My Purchases.
What happens when you cancel
Access and renewal
When you cancel your Unlimited membership it will not renew at the next billing date after your notice period ends.
Your remaining paid period usually remains valid until the end of the last paid month unless exceptional terms apply.
Data and account details
Cineworld will retain account information as required by its policies and legal obligations; you can remove or update payment details via your account where supported.
If you cannot remove card details online you may need to contact Cineworld or your bank for further action.
Will I get a refund?
14-day cooling-off period
You have a 14-day right to cancel after purchase. If you have not used the membership during that period you are entitled to a full refund.
If you used benefits (tickets, discounts) during the 14 days the refund will be reduced by the value of those benefits.
Refund timing, exceptions and post-minimum term
- Refunds due will be paid without undue delay and no later than 14 days after cancellation notice, using the original payment method unless paid by gift card/e-voucher.
- After the minimum three-month term refunds are generally not available unless you have accepted Legitimate Grounds (e.g., medical reasons or permanent move outside the UK/Ireland); if accepted a pro-rata refund for remaining full months may be issued.
- Ticket refunds: bookings can be cancelled up to 2 hours before the show for a refund; otherwise tickets are typically non-refundable.
Cineworld Unlimited plans and pricing
Available plans
Official local New Zealand pricing for Cineworld Unlimited is not published in the available sources.
If you are signing up, check the sign-up page for the current plan names and local pricing at the time of purchase.
Pricing note
Because no NZD pricing is available in Cineworld public materials, the table below uses a placeholder.
| Plan | Price (NZD) |
|---|---|
| Unlimited membership tiers | Varies |
Your consumer rights in New Zealand
Cooling-off and statutory rights
Cineworld’s 14-day cooling-off policy aligns with common distance selling protections, but New Zealand statutory consumer protections also apply to purchases made by residents.
You retain any legal rights under New Zealand law in addition to the contractual cooling-off period offered by Cineworld.
Steps if something goes wrong
- If Cineworld fails to deliver promised services (booking errors, app failures, lack of support), document the issue and request a remedy or refund from Cineworld.
- If unsatisfied, you can escalate to New Zealand consumer organisations such as Consumer Protection or Consumer NZ for guidance and dispute support.
Customer experiences
Positive feedback
Some members report that Unlimited represents good value for frequent cinema-goers and appreciate group booking capabilities and snack/drink discounts when available.
Staff at local cinemas occasionally help resolve on-site issues like booking errors.
Common complaints
- Many customers report slow or unresponsive customer service via email or web forms and reduced phone support availability.
- Recurring technical issues are reported with the app and website, including booking failures, tickets not appearing, and wallet integration problems.
- Some users experience difficulty cancelling memberships online or removing payment details, sometimes requiring bank intervention.
Documentation checklist
Before you contact Cineworld
- Copy of your membership confirmation (email or account screenshot).
- Payment proof showing charge dates and amounts (card statement or receipt).
- Details of any bookings made and screenshots of errors if applicable.
When making a refund/cancellation claim
- Record the date and time you submitted cancellation or support requests.
- Keep any correspondence or case/reference numbers from Cineworld support.
- If relying on a statutory right, keep a clear timeline and evidence of the problem (failed service, app errors, etc.).
Common mistakes
Timing and notice errors
Waiting too close to the next payment date can mean your cancellation is processed after a renewal. Card payments require at least 10 days' notice and direct debit 14 days.
Assuming in-app cancellation works for NZ
Many users assume cancelling via the App Store/Google Play will stop Cineworld billing; Cineworld’s public information directs cancellations through its own channels. Do not rely solely on app-store actions unless Cineworld confirms the cancellation.
Comparative recap
Quick feature comparison
The table below summarizes key practical points for cancellation and refunds to help you act quickly and avoid common pitfalls.
| Feature | Short summary |
|---|---|
| Cooling-off | 14 days - full refund if unused; reduced refund if benefits used. |
| Minimum term | 3 months minimum before ordinary cancellation for most refunds. |
| Notice period | 10 days (card) or 14 days (direct debit) before next payment. |
| Ticket cancellations | Up to 2 hours before performance via My Bookings/My Purchases. |
| Refund timing | Paid back without undue delay and no later than 14 days after cancellation. |
After cancelling
What to check immediately
- Confirm cancellation email or account status in My Cineworld.
- Check your payment method to ensure no further charges are scheduled.
Helpful links and where to get support
- Cineworld Unlimited Terms & Conditions (membership rules and refunds).
- How do I cancel my Unlimited card? (help article on cancellation).
- How do I get a refund? (ticket and refund guidance).
- New Zealand Consumer Protection (local consumer rights and advice).
- Consumer NZ (independent consumer advice).
Address
Unlimited team postal address
Unlimited Team, Unlimited Helpdesk, Cineworld Cinemas Limited, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom.
Notes on contacting by post
There is no separate Cineworld Unlimited office listed for New Zealand; postal communications use the UK address above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.