Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cleeng service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cleeng: Easy Method
What is Cleeng
Overview
Cleeng is a subscription and pay-per-view commerce platform used by broadcasters and publishers to sell digital video access, manage subscribers and process payments.
It acts as the technology and billing layer for publishers; in many cases the broadcaster or publisher is the merchant of record for your purchase.
How it is used
Cleeng powers web checkouts, in-app payments and third-party billing (e.g., Google Play, App Store) for live and on-demand video services.
Because broadcasters often control account settings, cancellation and refunds are normally handled either via the broadcaster, the app store, or the payment platform used.
How to cancel Cleeng
Cancel via broadcaster’s website (web)
- Log in on broadcaster’s site.
- Go to My Account or Profile.
- Click “Unsubscribe” or the equivalent cancellation link.
- Ensure you cancel before the next due date to avoid further charges; cancellation typically takes effect on the last paid day of the billing cycle.
Source: How do I cancel my subscription?
Cancel via Google Play (Android)
- Open the Google Play Store app → Menu → Account → Subscriptions.
- Find the subscription and tap “Cancel”.
- Or cancel on a computer via the Google Play website using your Google account.
- Cancel more than 24 hours before renewal to avoid being billed for the next period.
Source: Google Play cancellation guidance
Cancel via Apple App Store / In‑App Purchases
- Subscriptions billed through the App Store must be cancelled directly through your Apple ID subscription settings.
- Cleeng does not process App Store payments or handle those cancellations on your behalf.
- Open the App Store → Tap your profile → Subscriptions → Select subscription → Cancel.
Source: What are In‑App Payments?
What happens when you cancel
Access after cancellation
When you cancel, access generally remains active until the end of your current paid billing cycle.
Immediate revocation is possible in some refund scenarios, especially when a full self-service refund is issued by a publisher.
Renewals and billing
To avoid future charges you must cancel before the renewal date; cancelling on the renewal date may still trigger a charge.
If billed via an app store or Google Play, those platforms control the renewal and must be used to cancel.
Account and data
Cancelling a subscription does not necessarily delete your account or personal data; check the broadcaster’s privacy settings for account deletion.
Publishers may retain billing records for compliance; request data deletion directly from the broadcaster or publisher where applicable.
Will I get a refund?
General refund policy
Cleeng’s stated policy: no refunds for change of mind or failure to cancel before the first payment, except where eligible per policy.
Refunds are not automatic in most change‑of‑mind cases and depend on the publisher or payment platform involved.
Automatic refund cases
- Duplicate purchases using multiple logins.
- Live pay‑per‑view cancelled by the broadcaster.
- Live PPV with >80% streaming issues (audio/video).
- Missing Video on Demand content or misleading descriptions.
These are examples where refunds are often granted automatically under Cleeng’s rules.
Publisher / Hi5 refund scenarios
- Eligible: service not delivered, severe technical disruptions, missing advertised content.
- Ineligible: accidental purchase, change of mind, dissatisfaction when service worked as intended, failure to cancel before renewal.
Publishers who use self‑service portals may issue full or partial refunds subject to prerequisites (web payments via Adyen or PayPal, transaction under 30 days, not previously refunded).
Source: Requesting a refund and Cleeng Hi5 Standard Refund Policy
Cleeng plans and pricing
Pricing summary
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Cleeng Pro (up to 10,000 managed subscribers) | Free (USD) | Monthly | Core subscriber management (Core, Hi5, ChurnIQ) included |
| Overage (beyond 10,000 subscribers) | US$0.39 per subscriber | Monthly | Additional subscriber management fee |
| Merchant of Record add‑on (promo rate until 31 Dec 2025) | US$0.35 + 3.5% per transaction | Per transaction | Payment processing, tax, compliance, fraud, chargebacks |
| Merchant of Record add‑on (standard rate after promo) | US$0.39 + 3.9% per transaction | Per transaction | Same as above, post‑promo |
NZ-specific notes
No direct NZD prices are published by Cleeng; convert USD amounts using the current exchange rate to estimate NZD costs.
Actual charged amounts may differ slightly due to currency conversion fees or local taxes applied by payment processors.
Your consumer rights in New Zealand
Right to remedies
Under New Zealand law (Consumer Guarantees Act and related rules) you may request remedies if a digital service is faulty, not as described, or fails to perform.
If service is misleading or materially different from what was advertised, you can ask for a refund or other remedy.
Change of mind and cooling‑off
Change‑of‑mind refunds are not generally required under NZ law for digital subscriptions once access has been provided, except where a specified cooling‑off period applies.
Cleeng’s policy of no refunds for change of mind is broadly consistent with this legal approach, though publishers may offer goodwill refunds.
Escalation options
- Contact the broadcaster/publisher first and preserve all evidence (receipts, screenshots, correspondence).
- If unresolved, consider your bank/credit card dispute, the Disputes Tribunal, or complaint to the Commerce Commission for unfair trading issues.
Customer experiences
Summary of negative experiences
Recent public reviews (e.g., Trustpilot) include many complaints about difficulty cancelling subscriptions and continued charges after cancellation attempts.
Customers report poor responsiveness from support, unclear cancellation paths, and unexpected or unexplained charges in some cases.
Summary of positive or neutral experiences
There are fewer clearly positive recent reviews specifically for Cleeng itself; successful cancellations and refunds do occur when handled by broadcasters or app stores.
Some users resolve issues by dealing directly with the merchant (broadcaster) or via the platform (Google Play, Apple) rather than Cleeng support.
Documentation checklist
Essential items to collect
- Order receipt or invoice showing transaction ID and amount.
- Account email or username used to purchase the subscription.
- Purchase date and billing method (credit card, PayPal, Google Play, App Store).
- Screenshots of account subscription status, renewal emails and any error messages.
Optional but helpful items
- Correspondence with broadcaster or Cleeng support (dates and ticket numbers).
- Evidence of streaming failure (logs, timestamps, error codes) for technical refund claims.
- Bank or card statements showing the charge if disputing with your bank.
Common mistakes
Using the wrong account or platform
Customers often try to cancel with Cleeng when the subscription was billed through Google Play or the App Store; that will not stop those platform renewals.
Always check which platform processed the payment before cancelling.
Waiting until the renewal date
Waiting until the day of renewal can result in a charge; Google Play recommends cancelling more than 24 hours before renewal.
Some cancellations take effect at the end of the paid period, so assume the renewal cut‑off is at least one day earlier.
Assuming email confirmations are sufficient
Receiving a cancellation email is helpful, but verify your subscription status in your account to confirm the cancellation took effect.
If access continues or charges persist, save emails and follow up quickly with the broadcaster and payment provider.
Comparative recap
How cancellation methods compare
| Method | Ease of cancellation | Refund likelihood | Key note |
|---|---|---|---|
| Web (broadcaster’s website) | Usually medium - depends on broadcaster UI | Possible if publisher approves or policy applies | Cancel in account/profile; effective end of billing cycle |
| Google Play (Android) | Easy via Play Store app or web | Refunds handled by Google; cancel >24 hours before renewal | Billing controlled by Google Play |
| Apple App Store / In‑App | Easy via Apple ID subscriptions | Refunds handled by Apple; Cleeng cannot issue App Store refunds | Cancel via App Store subscription settings |
| Publisher self‑service refunds | Varies - publisher control | Higher likelihood for technical failures or missing content | May require transaction <30 days and web payment via Adyen/PayPal |
Practical takeaway
Cancel at the platform that processed your payment and gather documentation before contacting support.
For refunds, assess whether your case matches Cleeng’s automatic or publisher‑side eligibility criteria.
After cancelling
Verify cancellation and monitor billing
Check your account page or subscription status to confirm the cancellation took effect.
Monitor bank or card statements for at least one billing cycle to ensure no unexpected renewals occur.
Helpful links and escalation
If unresolved, contact your card issuer to dispute unauthorised charges or consider lodging a complaint with New Zealand authorities such as the Commerce Commission.
Address
Registered office
Cleeng B.V., Reimersbeek 14, 1082 AG, Amsterdam, Netherlands.
This is the verifiable registered office for legal correspondence; Cleeng does not publish a postal cancellation address in New Zealand.
Contacting for legal or formal notices
For formal legal notices or correspondence, use the registered office address above and copy any broadcaster or payment provider involved in the transaction.
Keep records of all communications and dates when escalating disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.