Servicio de cancelación N°1 en Spain
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Dogtv.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Dogtv: Easy Method
What is Dogtv
Overview
DOGTV is a streaming service designed for dogs, offering programs intended to soothe, entertain and reduce separation anxiety. Content is produced with dog-friendly pacing, sounds and visuals.
The service is available via the DOGTV website and apps, and via in-app subscriptions on platforms such as the Apple App Store in New Zealand.
Service scope
DOGTV provides ad-free Monthly and Annual subscriptions when bought directly, plus a Premium Pack bundle with different terms.
How you subscribed (web vs. app store) affects cancellation steps, billing and refund eligibility.
How to cancel Dogtv
Cancel via DOGTV website (web / Premium Pack)
- Log in to your account at DOGTV.com.
- Go to Account Settings → Manage Subscription → Cancel.
- Alternatively contact DOGTV customer support if you cannot find the option.
- Note: Premium Pack annual subscriptions cancel but access continues until the end of the paid term; see details below.
Cancel via Apple App Store (iOS, New Zealand)
- Open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions.
- Select DOGTV and turn off Auto-Renewal at least 24 hours before the current cycle ends.
- Canceling in the App Store disables renewals; billing and trial rules are handled by Apple.
General platform-agnostic guidance
- Cancel through the platform or device you used to sign up (web, iOS, etc.).
- There are no cancellation fees and no long-term contracts for standard subscriptions.
- If in doubt, collect receipts/screenshots and contact DOGTV support for confirmation.
What happens when you cancel
Access after cancellation
If you cancel a standard Monthly or Annual subscription bought directly, access generally continues until the end of the paid period.
For the DOGTV Premium Pack purchased on the website, access continues until the end of the current paid annual term after cancellation.
Billing and auto-renewal
Cancelling stops future auto-renewal; it does not always trigger refunds for unused time unless a specific guarantee applies.
In-app (Apple) subscriptions must have auto-renewal disabled through your Apple ID to stop future charges.
Data and account
Cancelling does not necessarily delete your account or viewing history; check Account Settings or contact support if you want full deletion.
Keep confirmation emails or screenshots as proof of cancellation in case of billing disputes.
Will I get a refund?
General refund policy
DOGTV offers a 30-day satisfaction guarantee on standard ad-free Monthly & Annual subscriptions purchased directly on DOGTV.com, excluding the Premium Pack bundle.
If you are not satisfied within the first 30 days of a paid direct purchase, notify DOGTV to discuss the guarantee.
Premium Pack and no-refund terms
- Premium Pack annual subscriptions bought via DOGTV.com do not receive partial or full refunds for unused portions.
- This no-refund rule is stated in DOGTV's Pricing/New Option terms; it applies to the Premium Pack specifically.
In-app and promotional exceptions
- In-app (Apple) subscriptions renew automatically unless cancelled in Apple ID settings; refunds are handled by Apple according to its policies.
- Subscriptions purchased with promotional codes do not include the 7-day free trial; billing is immediate and trial-forfeit rules apply.
Dogtv plans and pricing
Pricing summary (Apple App Store - New Zealand)
Below are the in-app (Apple) prices listed for New Zealand users. Web prices may differ and are typically shown in USD on DOGTV.com.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| DOGTV - Monthly Subscription (in-app, Apple NZ) | NZ$16.49 | Monthly | Full access to DOGTV streaming; billed via Apple auto-renewing subscription |
| Dog TV (alternate naming) (in-app, Apple NZ) | NZ$15.99 | Monthly | Likely the same monthly subscription under alternate label; billed via Apple |
| DOGTV - Yearly Subscription (in-app, Apple NZ) | NZ$129.99 | Annual | Full access to DOGTV streaming for one year; billed via Apple auto-renewing subscription |
Notes on pricing
App-store charges are processed by Apple and may differ from prices shown on the DOGTV website.
Check the App Store or your purchase receipt for the exact amount billed in NZD.
Your consumer rights in New Zealand
Legal framework
New Zealand consumer protections include the Consumer Guarantees Act (CGA) and the Fair Trading Act, which require services to be fit for purpose and provided with due care.
However, streaming subscriptions and digital services can be limited by clearly stated contract terms, such as no-refund clauses or trial rules.
How this applies to DOGTV
- DOGTV's posted terms (no refunds post-trial, no partial refunds for Premium Pack, auto-renewal) are contractually clear.
- These terms are enforceable unless a court or regulator finds them unfair under NZ law.
Where to get help
- For questions about your consumer rights contact the Commerce Commission: comcom.govt.nz.
- For practical guidance contact Citizens Advice Bureau NZ: cab.org.nz.
Customer experiences
Positive feedback
Many users praise DOGTV's customer service, noting representatives who resolved billing or app issues effectively.
Several owners report that DOGTV content helps calm dogs with separation anxiety or helps pets relax when left alone.
Negative feedback
Some subscribers report difficulty finding cancellation information and disappointment about no pro-rated refunds for annual plans.
Other complaints include billing or service interruptions and concerns about repetitive content or value for money.
Takeaways
- Contact support promptly if you have billing or access problems; several users had positive outcomes after escalating.
- Check the exact terms of the plan you bought (Premium Pack vs. standard subscription) to set expectations about refunds.
Documentation checklist
Essential items to have ready
- Account email address used to subscribe.
- Order number or receipt (web or App Store purchase receipt).
- Date of purchase and subscription type (Monthly, Annual, Premium Pack).
Supporting evidence
- Screenshots of subscription settings showing active/expired status.
- Copy of any confirmation or cancellation emails from DOGTV or Apple.
- Bank or card statement line showing the DOGTV charge if needed for disputes.
Common mistakes
Cancelling on the wrong platform
One common error is trying to cancel on DOGTV.com when the subscription was purchased via the Apple App Store.
If you bought through Apple, you must cancel via your Apple ID subscriptions to stop renewals.
Expecting pro‑rata refunds
Subscribers sometimes expect pro‑rata refunds for unused months on annual Premium Pack plans, but DOGTV states no partial/full refunds for that bundle.
Check the specific plan terms before cancelling to avoid surprises.
Missing the cancellation window
For Apple in-app subscriptions you must disable auto-renewal at least 24 hours before the period ends to avoid a renewed charge.
Also, promotional or discounted subscriptions may be billed immediately with no free trial - review offer details when subscribing.
Comparative recap
Cancellation methods compared
| Method | How to cancel | Refunds | Access after cancel | Notes |
|---|---|---|---|---|
| Web (DOGTV.com standard Monthly/Annual) | Account Settings → Manage Subscription → Cancel or contact support. | 30-day satisfaction guarantee for standard ad-free direct purchases; otherwise follow terms. | Access usually continues until end of paid period. | Direct purchases use DOGTV billing (USD pricing shown on site). |
| Web (Premium Pack via dogtv.com) | Cancel in Account Settings or contact support. | No partial or full refunds for unused annual Premium Pack term. | Access continues until the end of the current paid annual term. | Premium Pack has specific no-refund clause in Pricing/New Option terms. |
| Apple App Store (iOS, New Zealand) | Cancel via Apple ID → Subscriptions (turn off auto-renewal). | Apple handles refunds; unused free trial is forfeited upon purchase. Check Apple policy. | Access usually remains until the end of the paid period for that billing cycle. | In-app prices billed in NZD; different rules may apply compared with web purchases. |
Quick decision points
- If you bought via Apple, always manage subscriptions with Apple to stop renewals.
- If you bought Premium Pack on the web, expect no pro‑rata refunds and continued access through the paid year.
After cancelling
Confirming cancellation
Keep confirmation emails or screenshots showing cancellation status and any reference numbers sent by DOGTV or Apple.
Allow a short period for billing systems to register the cancellation and for confirmation to arrive by email.
Useful links
- DOGTV Pricing / Premium information: dogtv.com/pricing-new-option.
- DOGTV FAQs (cancellation guidance): dogtv.com/faqs.
- DOGTV Terms of Use: dogtv.com/terms.
- Apple App Store listing (NZ): apps.apple.com - DOGTV (NZ).
- Consumer help - Commerce Commission NZ: comcom.govt.nz.
- Practical consumer advice - Citizens Advice Bureau NZ: cab.org.nz.
Address
Company mailing address (international)
DOGTV, 5021 N. 20th Street, #10353, Phoenix, AZ 85064, USA.
No specific New Zealand postal address was located; use online support channels for fastest response.
Support contact suggestion
Prefer online cancellation via account settings or contact DOGTV customer support through the website for recordable communication.
Include your account email, purchase receipt and any supporting screenshots when you contact support.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.