Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Galatea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Galatea: Easy Method
What is Galatea
Service overview
Galatea is a digital reading app that offers serialized stories, audio chapters, and in‑app point purchases for access to content. Subscriptions provide unlimited access tiers, while points can unlock individual chapters or features.
How people use it
Users access Galatea via the native app on iOS or Android, or through the Galatea website (Stripe payments). Billing and content access depend on where the purchase was made.
How to cancel Galatea
Cancel inside the Galatea app
- Open the Galatea app on your device.
- Tap "More" → Settings → Manage Subscription.
- Follow the on‑screen prompts to confirm cancellation.
Cancel via app stores or website
- Apple App Store: Cancel through your Apple device subscription settings.
- Google Play: Cancel through Google Play subscription settings on your Android device.
- Web (Stripe): If you subscribed on galatea.com, manage or cancel your subscription via your account on the website or use the "Submit a Request" support link.
What happens when you cancel
Access after cancellation
After you cancel, you generally keep access until the end of the current paid period. The app will not bill you again once cancellation is processed.
Billing and auto‑renewal
Auto‑renewal stops for future billing periods after cancellation. You should verify your subscription status in the App Store, Google Play, or Galatea account to confirm cancellation.
Account and data
Your account, reading history, and earned points typically remain in the app unless you delete the account. Check Galatea support if you need specific data removed.
Will I get a refund?
General refund policy
Refund eligibility depends on where you purchased the subscription or points. Galatea distinguishes between in‑app purchases, store purchases, and web purchases.
Platform‑specific refund rules
- Apple App Store: Request a refund from Apple; Galatea cannot process Apple refunds. Apple allows refund requests within 60 days of purchase.
- Google Play: Request a refund from Google Play; Galatea cannot process Google refunds. Google typically accepts refund requests within 48 hours of purchase.
- In‑app points: Typically non‑refundable and consumable; refunds must be requested via the App Store or Google Play.
- Web (Stripe): Request refunds via the Galatea website support. Web refunds are subject to Galatea support review and the stated policy; no refund is given for active, functioning subscriptions after 7 days in many cases.
Galatea plans and pricing
Overview of NZ pricing
The following table lists Galatea pricing as shown in the New Zealand App Store listing (Jan 2026). Prices and offers may change; check your app store for up‑to‑date amounts.
Price table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Small Package | 3.49 | One‑time | Points purchase (small) |
| Medium Package | 8.49 | One‑time | Points purchase (medium) |
| Big Package | 15.99 | One‑time | Points purchase (big) |
| Bigger Package | 24.99 | One‑time | Points purchase (bigger) |
| Points Package Double Offer | 15.99 | One‑time | Double points offer |
| Galatea Basic Monthly | 12.99 | Monthly | Unlimited access (basic) |
| Galatea Yearly | 98.99 | Annual | Unlimited access (standard) |
| Galatea Unlimited | 98.99 | Annual | Unlimited access (possibly promotional) |
| Galatea Yearly Unlimited | 107.99 | Annual | Unlimited access (premium) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act for services and digital content. These laws provide rights where services are not delivered as promised or advertising is misleading.
How rights apply to Galatea
- Galatea's stated no‑refund rules or time limits may not override statutory rights under NZ law.
- If the service is not provided as promised, or there is misleading conduct, consumers may seek remedies under NZ consumer protection rules.
- Consider contacting your payment provider, the App Store/Google Play, Galatea support, or escalate to the Commerce Commission if necessary.
Customer experiences
Positive feedback
Some users praise Galatea for engaging stories and the benefit that earned points do not expire. A minority call it one of the better book apps they've used.
Negative feedback and common problems
Many reviews report issues with unexpected charges, confusing pricing (monthly vs annual), and difficulties cancelling subscriptions.
Other common complaints include technical problems (chapters relocking, autoplay failures), poor support response, and trouble obtaining refunds.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation showing the purchase date and amount.
- Account email or username used with Galatea (app or website).
- Platform of purchase (Apple App Store, Google Play, in‑app, or galatea.com/Stripe).
Additional items to include
- Screenshots of the subscription page, billing entry, or unexpected charges.
- Any support emails or ticket numbers already exchanged with Galatea.
- Details of the issue (dates, steps attempted to cancel, and desired outcome).
Common mistakes
Assuming cancellation is automatic
Many users think deleting the app cancels the subscription. Deleting the app does not stop billing; you must cancel via the app store or Galatea account.
Missing the correct platform
Users sometimes contact Galatea support when the purchase was billed through Apple or Google. For purchases through those stores, refunds and cancellations must be handled through the store.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund pathways by platform to help you choose the right route quickly.
Comparison table
| Platform | How to cancel | Refund window | Notes |
|---|---|---|---|
| In‑app (Galatea app) | Manage Subscription via More → Settings → Manage Subscription in the app. | Points typically non‑refundable; refunds must go through store if applicable. | Points are consumable; check app store for purchase records. |
| Apple App Store | Cancel via your Apple device subscription settings. | Request refund via Apple within 60 days. | Galatea cannot process Apple refunds. |
| Google Play (Android) | Cancel via Google Play subscription settings. | Request refund via Google within 48 hours. | Galatea cannot process Google refunds. |
| Web (galatea.com / Stripe) | Manage subscription on the website or use "Submit a Request" support link. | Refunds handled via website support; no refund after 7 days for active, functioning subscriptions in many cases. | Support review required; respond to support requests promptly. |
After cancelling
Confirm cancellation
Check your subscription status in the App Store, Google Play, or on your Galatea account page to confirm cancellation. Keep copies of receipts or confirmation screens for your records.
Useful links and next steps
- How do I cancel my subscription? - Galatea Help Center.
- What is your refund policy? - Galatea Help Center.
- Commerce Commission NZ - For guidance on consumer rights and lodging complaints.
Address
Postal address information
Galatea does not provide a physical postal address for New Zealand subscription cancellations. Postal correspondence is not available as a cancellation route for NZ users.
How to contact instead
- Use the Galatea app settings, App Store, Google Play, or the galatea.com support "Submit a Request" link for cancellations and support.
- Contact your payment provider or the App Store/Google Play if you need help with unauthorized charges or refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.