Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ifollow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ifollow: Easy Method
What is Ifollow
Overview
IFollow (EFL iFollow) is a digital streaming and subscription service that provides live and on-demand coverage of English Football League matches and related video content.
The service is accessed via apps (iOS/Android), web browsers, and supported streaming devices depending on rights and geography.
Typical use
Users subscribe to watch live matches, highlights, and club-specific content under monthly or season passes.
Access and features can vary by purchase method (app store vs web) and by club broadcasting rights.
How to cancel Ifollow
Cancel via Apple (iOS) - step-by-step
- Open the Settings app on your iPhone or iPad.
- Tap your name (Apple ID) at the top, then tap "Subscriptions".
- Find "EFL iFollow" in the list and tap it, then choose "Cancel Subscription".
- Note: deleting the app does not cancel an App Store subscription; cancel in Settings.
Cancel via Google Play or web - step-by-step
- Google Play: Open Play Store → Profile → Payments & subscriptions → Subscriptions → EFL iFollow → Cancel.
- Web purchases: Email iFollow@efl.com at least 5 days before renewal for monthly subscriptions.
- For longer-term subscriptions follow the renewal/reminder instructions provided when you subscribed.
What happens when you cancel
Access after cancellation
If you cancel a subscription it typically remains active until the end of the paid period, so you can use the service until that date.
Access stops at the end of the current billing cycle unless a pro‑rata refund or different arrangement is confirmed by support.
Renewal and account data
Cancellation prevents future automatic renewals; it does not usually delete your account or viewing history automatically.
You may need to contact support to request deletion of personal data or confirm account closure.
Will I get a refund?
Standard refund position
IFollow’s terms state there is no statutory 14‑day cooling‑off period once you accept immediate benefits (for example, streaming access); accepting those benefits waives that change‑of‑mind right.
General change‑of‑mind refunds are therefore not permitted under those terms.
Exceptions and limited refunds
- Refunds are available in limited circumstances such as confirmed service faults or if the provider terminates service; pro‑rata refunds may apply in those cases.
- If you believe you are owed a refund for technical failures, contact support and retain evidence (screenshots, times, receipts).
Ifollow plans and pricing
Summary
Public sources list prices in other currencies, but no official New Zealand dollar pricing for 2024/2025 was confirmed.
Below is a simple table; use of "Varies" reflects unavailable NZD pricing information.
| Plan | Price (NZD) |
|---|---|
| Monthly subscription | Varies |
| Season/annual pass | Varies |
| Single match / match pass | Varies |
Notes on pricing
Prices shown by EFL or retailers may appear in GBP or USD; your bank may convert charges to NZD and apply fees.
Check the exact currency at checkout and review your card statement for the final NZD amount charged.
Your consumer rights in New Zealand
Cooling‑off and change of mind
New Zealand law generally does not provide a statutory 14‑day cooling‑off period for digital subscriptions bought online.
The absence of a 14‑day refund for immediate‑access digital services aligns with common NZ law and commercial practice.
Faulty service and unfair terms
- If the digital service is faulty (for example, streaming failures) you may have remedies under the Consumer Guarantees Act.
- The Fair Trading Act protects you against misleading or unduly difficult cancellation processes; hidden or obstructive cancellation terms may be challenged.
Customer experiences
Positive reports
Some users report successful cancellations and refunds after contacting support, including pro‑rata refunds when charged in error.
Clubs or providers have occasionally issued refunds to affected customers during verified technical outages.
Negative reports
Many users report difficulty finding how to cancel and a slow or missing response to cancellation emails.
Common complaints include app instability, streaming problems, and limits on multi‑device use, which may affect satisfaction and refund outcomes.
Documentation checklist
What to gather before contacting support
- Proof of purchase or receipt showing the subscription and charge date.
- Your account email/username and subscription renewal date.
- Device and platform used to subscribe (App Store, Google Play, web).
Evidence for refunds or faults
- Time‑stamped screenshots or recordings of errors, buffering, or failed streams.
- Copies of emails sent to support and any replies (keep date/time stamps).
- Bank statement or card transaction showing the charge if disputing payment.
Common mistakes
Deleting the app instead of cancelling
Many users delete the mobile app thinking that stops payments; App Store and Play Store subscriptions continue until cancelled through the store or account.
Always cancel through the platform that took the payment (Apple/Google or web) to stop renewals.
Missing the timing or not specifying purchase channel
For web subscriptions you must email at least 5 days before renewal for monthly subs; missing this window can result in an unwanted renewal.
When contacting support, failing to state how you purchased (iOS, Android, web) slows resolution and may lead to no action.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund likelihood | Typical ease |
|---|---|---|---|
| Apple App Store (iOS) | Settings → Your Name → Subscriptions → EFL iFollow → Cancel | Low for change‑of‑mind; refunds possible for faults | Medium (store controls subscription) |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → EFL iFollow → Cancel | Low for change‑of‑mind; refunds possible for faults | Medium (store controls subscription) |
| Web (EFL iFollow site) | Email iFollow@efl.com (5 days before renewal for monthly) | Low for change‑of‑mind; limited refunds for faults/termination | Varies (may require manual support contact) |
Takeaway
Cancel via the same channel you used to pay; expect limited refunds unless there is a clear service fault or provider termination.
Keep records and allow time for support to respond; escalate via consumer protection channels if resolution is unsatisfactory.
After cancelling
What to check immediately
- Confirm cancellation receipt or screenshot from App Store/Play Store or a reply from iFollow@efl.com.
- Monitor your bank/card statement to ensure no further renewals occur.
Useful links
- EFL iFollow terms & conditions
- General in‑app subscription cancellation guidance
- NZ consumer guidance on streaming and downloads
- Commerce Commission NZ - your rights
Address
Registered correspondence
The publicly available postal address linked to IFOLLOW Ltd is a UK address; there is no specific New Zealand postal address publicised for cancellations.
Postal address (public record)
If required, you may use the following UK address for formal correspondence:
Ifollow Ltd, Perry Street, Crayford, Dartford, Kent DA1 4RB, United Kingdom.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.