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Cancel KOBO
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Kobo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Kobo: Easy Method
What is Kobo
Overview
Kobo is a digital reading platform and device maker that sells eBooks, audiobooks, subscriptions, and eReaders in New Zealand through its web store and apps.
The company offers both physical products (eReaders, accessories) and digital services (Kobo Plus, eBooks, audiobooks) with local NZ pricing and shipping on nz.kobobooks.com.
Products and services
Kobo devices use E‑Ink screens and sync with Kobo apps for reading, library borrowing, and sideloading content.
Kobo Plus is a subscription service available in NZ with Read, Listen, and Read & Listen plans for unlimited access to selected titles.
How to cancel Kobo
Cancel orders from the NZ web store
- Go to the Order Status page on the NZ web store as soon as possible: Kobo Web Store (New Zealand).
- For orders with standard shipping: you can cancel within 8 hours via the Order Status page with no restocking fees.
- For express shipping: cancel via the Order Status page if the order has not been fulfilled; otherwise contact Customer Care to request cancellation.
- Final‑sale items (for example eGift Cards) cannot be cancelled once purchased.
Cancel Kobo Plus and in‑app subscriptions
- Kobo Plus subscriptions must be cancelled at kobo.com. Visit My Account → My Subscriptions to cancel.
- Subscriptions purchased through the Apple App Store or Google Play must be cancelled through the respective app stores if the purchase was billed by Apple/Google.
- The Kobo eReader or Kobo mobile apps on Android/iOS do not manage Kobo Plus cancellations; use the web account interface instead.
What happens when you cancel
Access and content
When a paid subscription is cancelled, access typically continues until the end of the current billing period.
Digital purchases you own remain in your account unless refunds are issued; library loans may expire but are separate from purchases.
Renewal and account data
Automatic renewals stop after cancellation; you will not be billed again for that plan at renewal time.
Your Kobo account and reading data (book library, notes, bookmarks) remain available unless you request account closure.
Will I get a refund?
Refunds for physical devices and accessories
Physical eReaders and accessories bought via nz.kobobooks.com can be returned within 45 calendar days in original condition.
Customers pay return shipping for non‑faulty returns; refunds are processed to the original payment method less any applicable restocking fees.
Refunds for digital content and exceptions
Digital content (eBooks/audiobooks) is generally sold as final. There is no automatic refund right after purchase.
EU consumers have a 14‑day cancellation right for digital content, but once content is accessed or downloaded that right is lost. Final‑sale items cannot be cancelled.
Kobo plans and pricing
Subscription and device pricing
Below are the current Kobo Plus plans and selected device prices for New Zealand listings (incl. GST for devices).
Prices are subject to change; check the NZ site for live pricing before purchasing.
| Plan / Item | Price | Period | Features |
|---|---|---|---|
| Kobo Plus Read | NZ$14.99/month | Monthly | Unlimited access to over 1.5 million eBooks |
| Kobo Plus Listen | NZ$14.99/month | Monthly | Unlimited access to over 150,000 audiobooks |
| Kobo Plus Read & Listen | NZ$17.99/month | Monthly | Combined access to eBooks and audiobooks |
| Kobo Clara BW (device) | NZ$282.59 (inc GST) | One‑time purchase | 16 GB, 6" E‑Ink Carta 1300, waterproof, ComfortLight PRO, Bluetooth, Wi‑Fi |
| Kobo Libra Colour (device) | NZ$395.75 (inc GST) | One‑time purchase | 32 GB, 7" E‑Ink Kaleido 3 colour display, waterproof, stylus support |
| Kobo Elipsa 2E (device) | NZ$694.96 (inc GST) | One‑time purchase | 32 GB, 10.3" E‑Ink Carta 1200, note‑taking with stylus |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumer rights are primarily covered by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act.
Guarantees apply to goods and services purchased from businesses in NZ; sellers cannot contract out of the CGA.
Remedies and return shipping for faults
- If a product is faulty or does not meet acceptable quality, you may require repair, replacement, or refund.
- For major faults, the consumer chooses the remedy (repair, replacement, or refund).
- If the product is faulty, the retailer must cover return shipping costs.
Customer experiences
Positive feedback
Many NZ users praise Kobo devices for quality E‑Ink displays, long battery life, and portability.
Customers often highlight strong library borrowing integration, customisation, accessibility features, and responsive customer service in recent Trustpilot reviews.
Negative feedback
Some customers report device durability concerns such as fragile screens or units freezing, leading to short‑term returns or refunds.
There are occasional complaints about slow or templated customer service responses and difficulty obtaining refunds or returns in some cases.
Documentation checklist
What to have ready for cancellations and returns
- Order number and purchase date from nz.kobobooks.com.
- Proof of payment or receipt (email confirmation or invoice).
- Device serial number (if returning a physical eReader).
- Photos or video showing any fault or damage, where applicable.
- Account email address used to register the Kobo purchase.
Additional items that help
- Original packaging and accessories to meet the 45‑day return condition.
- Tracking information for return postage if you arrange the shipment.
- Clear explanation of the requested remedy (refund, repair, replacement).
Common mistakes
Waiting too long to act
Customers sometimes delay cancelling an order or reporting a fault beyond the allowed cancellation window.
For standard shipping cancellations you must use the Order Status page within 8 hours; express orders require earlier contact.
Trying to cancel subscriptions in the wrong place
Many users attempt to cancel Kobo Plus through the Kobo mobile app or eReader; that does not work for web‑managed subscriptions.
Always cancel Kobo Plus via kobo.com → My Account → My Subscriptions, or through the app store if billed by Apple/Google.
Comparative recap
Quick side‑by‑side
| Feature | Web store (nz.kobobooks.com) | Kobo Plus (subscription) |
|---|---|---|
| How to cancel | Order Status page within 8 hours for standard shipping; contact Customer Care for express if not fulfilled. | Cancel via kobo.com → My Account → My Subscriptions; in‑app eReaders cannot manage subscriptions. |
| Refunds | Physical items: returns accepted within 45 days (customer pays return shipping unless faulty); final‑sale items not refundable. | Subscription refunds depend on billing source; access continues until period end after cancellation. |
| Management location | nz.kobobooks.com Order Status and Help Centre. | kobo.com account page; app store for purchases billed by Apple/Google. |
| Typical cost | Device prices vary (examples shown in pricing table above). | NZ$14.99 - 17.99/month depending on plan. |
After cancelling
Next steps
Keep confirmation emails and any cancellation or return reference numbers until the refund or return is complete.
If returning a faulty item, wait for Kobo to provide the return address and instructions before shipping.
Helpful links
- Kobo Web Store (New Zealand) - Order Status and account access.
- Kobo Help Centre - Customer Care and return instructions.
- My Account - Manage subscriptions and purchases.
- Kobo Plus subscription page - Plan details and cancellation guidance.
Address
Corporate contact
Rakuten Kobo Inc. 135 Liberty Street, 5th Floor Toronto, Ontario, Canada M6K 1A7
Returns and NZ specifics
There is no dedicated postal address for cancellations in New Zealand. Returns must be shipped to the address specified by Kobo when you initiate a return via the Order Status page or Help Centre.
Use the return instructions provided by Kobo to ensure your refund or replacement is processed correctly.