Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nextory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nextory: Easy Method
What is Nextory
Service overview
Nextory is a digital subscription service for ebooks and audiobooks that lets users read and listen across devices.
The service offers single and family plans, offline downloads, and a searchable multilingual catalogue.
How users commonly access it
Nextory is available via its website and through mobile apps on iOS and Android.
Billing may be handled directly by Nextory or by Apple/Google when purchased through their stores.
How to cancel Nextory
Cancel via Nextory website (web)
- Log in to My Pages on the Nextory website.
- Go to Subscription & Payment, then choose Cancel subscription.
- You will receive a confirmation email; access continues until the end of your current billing period.
- Cancel at least one day before your next scheduled charge to avoid renewal.
- Reference: Nextory support: How do I cancel my subscription?
Cancel via iOS (App Store)
- Open Apple Settings → Apple ID → Subscriptions → select Nextory → Cancel Subscription.
- Subscriptions bought through Apple must be cancelled in Apple’s subscription settings; the app cannot cancel it for you.
- Stopping the trial or subscription in Apple settings prevents further billing on that Apple account.
- Reference: Guide: cancelling subscriptions purchased via Apple or Google Play
Cancel via Android (Google Play)
- Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → select Nextory → Cancel Subscription.
- If you subscribed via Google Play, you must cancel through Google Play to stop auto-renewal.
- Reference: Guide: cancelling subscriptions purchased via Apple or Google Play
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased directly through Nextory, access normally continues until the end of the current billing period.
For subscriptions billed by Apple or Google, access rules may vary and follow the store’s policies.
Renewal and billing
Cancellation prevents future automatic renewals provided it is processed before the next charge.
Always check for a confirmation email or a cancellation marker in your account or app store subscription list.
Account data
Nextory retains account details and reading history according to its privacy policy and you can usually reactivate your subscription later.
If you need data deletion or specific account help, contact Nextory support directly.
Will I get a refund?
General refund policy
Nextory offers a 14-day right of withdrawal starting from registration and access, but this right is void if you start using the service.
Refunds are generally only issued for unauthorized charges or verified technical problems.
Common exceptions and conditions
- If you begin reading or listening to content, your 14-day withdrawal right is lost for that subscription.
- Refunds are not usually given for change-of-mind or for unused portions of a subscription.
- If a charge is unauthorized, contact Nextory to request a refund; Nextory may issue refunds in those cases.
Platform-specific refund routes
If you subscribed via Apple or Google Play, you can request refunds through Apple’s or Google’s refund procedures.
Nextory notes that it does not process refunds made through Apple/Google; those are handled by the stores.
Nextory plans and pricing
Overview
No confirmed New Zealand pricing (NZD) for Nextory in 2024/2025 was found from official sources.
Where store listings or country-specific prices exist, they are shown in the relevant App Store or Google Play entry.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Single | Varies | Official NZ prices not confirmed; check App Store/Google Play or Nextory website. |
| Family | Varies | Family plan availability and price may vary by market and store. |
| Trial | Varies | Trials may be offered; cancelling rules depend on purchase channel and usage. |
Your consumer rights in New Zealand
Cooling-off and withdrawal rights
Under New Zealand fair trading and consumer law, you have protections for digital purchases and subscription services.
Nextory offers a 14-day withdrawal period but the right can be voided if you begin using the service.
Unauthorized charges and disputes
- Consumers can dispute and request refunds for unauthorized charges.
- Nextory indicates it will refund unauthorized or technical-charge issues, subject to verification.
Platform purchases and store rules
Subscriptions bought via Apple or Google are subject to their refund mechanisms in addition to your NZ consumer rights.
If you need a refund for a store purchase, use Apple’s or Google’s refund request process in parallel with contacting Nextory.
Customer experiences
Positive feedback
- Users praise the extensive catalogue, multilingual offerings, and family-plan value.
- Many report ease of use, good prices, and reliable offline read/listen functionality.
Negative feedback
- Common complaints include difficulty cancelling, continuing charges after cancellation, and slow customer service.
- Some users report confusion around trial handling, unexpected renewals, and account language or access issues.
What to take from reviews
Overall experiences vary; many positive remarks about content, but several consistent cancellation and refund frustrations appear in reviews.
Document actions and keep confirmation emails to reduce disputes if problems occur.
Documentation checklist
Essential items to keep
- Account email and username used for Nextory.
- Order confirmation or receipt showing purchase date and billing method.
- Cancellation confirmation email or screenshot from Nextory or the app store.
Support evidence
- Payment statements showing the charge (bank or card screenshot).
- Screenshots of subscription status in Apple ID or Google Play subscriptions if applicable.
- Any correspondence with Nextory customer support, dates and reference numbers.
Common mistakes
Cancelling in the wrong place
Many users cancel inside the Nextory app when the subscription was billed via Apple or Google, which does not stop store-managed renewals.
Always check which entity billed you and cancel in that account if necessary.
Timing and trial misunderstandings
Waiting until the renewal date or cancelling after the charge can result in an unwanted paid period.
Also, using content during a trial often voids the right to withdraw and to obtain a refund for that trial.
Documentation and follow-up
Failing to keep cancellation confirmations or proof of non-usage makes disputes harder to resolve.
Take screenshots and save emails immediately after cancelling or requesting refunds.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Ease of cancellation | Refund likelihood |
|---|---|---|---|
| Nextory website | My Pages → Subscription & Payment → Cancel | Medium - direct but requires login | Low for change-of-mind; possible for unauthorized charges |
| Apple (iOS) | Apple Settings → Subscriptions | High - simple in Apple ID settings | Use Apple refund request; Nextory does not process Apple refunds |
| Google Play (Android) | Google Play → Payments & Subscriptions → Subscriptions | High - manage from Google Play account | Use Google refund request; Nextory does not process Google refunds |
After cancelling
What to check immediately
- Keep the cancellation confirmation email and note the end-of-access date.
- Verify subscription status in your Nextory account or the App Store/Google Play subscription list.
- Check your bank or card statement for any unexpected future charges.
Useful links and contact
- Nextory: How do I cancel my subscription?
- Nextory: Right of withdrawal information
- Guide: Cancelling subscriptions purchased via Apple or Google Play
- Check Apple or Google refund pages if billed through those stores and submit refund requests there.
Address
Registered corporate address
Nextory AB, Norrtullsgatan 6, 113 29 Stockholm, Sweden.
Notes about local presence
There is no confirmed New Zealand postal address for Nextory; use the registered Swedish address for formal correspondence.
For account or billing issues within New Zealand, start with in-app support or the Nextory support articles linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.