Cancel POKERGO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pokergo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pokergo: Easy Method
What is Pokergo
Service overview
PokerGO is a subscription streaming service focused on poker events, original shows, and tournament replays. It offers on-demand content and live streams for poker fans worldwide.
How people use it
Subscribers access content via web browsers, mobile apps, and connected devices. Plans auto-renew and provide full access for the chosen billing period.
How to cancel Pokergo
Cancel via web (credit/debit card or My Account)
- Log into PokerGO at pokergo.com using a web browser.
- Go to My Account → Subscription and click "Cancel".
- Confirm on the cancellation screen; you should receive a confirmation email.
- Note: cancellation via the mobile PokerGO app is not supported.
Cancel by phone or email (website subscriptions)
- Call toll-free 833-POKERGO (833-765-3746). Hours: Mon - Fri, 9 a.m. - 5 p.m. CT, holidays excepted.
- Or email customerservice@pokergo.com requesting cancellation and include your account email.
- Keep your confirmation email or reference number after staff process the request.
Cancel iOS subscriptions (App Store)
- Open iOS Settings → your name → Subscriptions and cancel PokerGO there.
- Do not rely on the PokerGO app’s internal menus; App Store manages billing for iOS purchases.
Cancel Android subscriptions (Google Play)
- Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions and cancel PokerGO.
- If billed through Google Play, Google handles refunds and renewals.
What happens when you cancel
Access after cancellation
If you cancel mid‑period your access continues through the paid billing period end. You retain access to content until that date.
Renewal and billing
Auto‑renewal stops after cancellation. You will not be charged at the next renewal date if cancellation was successful.
Account and data
Your account and viewing history typically remain in place unless you request account deletion. Confirm any data deletion requests with PokerGO support.
Will I get a refund?
PokerGO subscription refund policy
PokerGO states that subscription fees (monthly, quarterly, yearly) are non‑refundable. Cancelling does not produce a pro‑rata refund; access continues until period end.
Exceptions and NZ law
- New Zealand law (Consumer Guarantees Act) may require a remedy if the service is faulty, unfit for purpose, or not provided with reasonable care and skill.
- If the stream repeatedly freezes, is blurry, or is otherwise defective, you may have the right to request a remedy (repair, replacement or refund) under NZ consumer law.
- Suppliers cannot contract out of CGA rights by a "no refunds" clause; cite the CGA when requesting a remedy if relevant.
Pokergo plans and pricing
Overview of available plans
Prices are shown in approximate NZD conversions from USD. PokerGO does not publish exact NZD lists publicly.
Plan table
| Plan | Approx. Price (NZD) | Period | Features |
|---|---|---|---|
| Monthly Pass | ≈ NZ$35.00 | Monthly | Full access, auto‑renews |
| Quarterly Pass | ≈ NZ$61.50 | Quarterly | Same as monthly; ~33% savings vs monthly |
| Annual Pass | ≈ NZ$175.00 | Annual | Same as quarterly; ~58% savings vs monthly |
| VIP Annual | ≈ NZ$525.00 | Annual | Includes PokerU training and shop gift card |
Your consumer rights in New Zealand
Key points of the Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill and to be fit for purpose. If those guarantees are breached, consumers can seek remedies.
How the CGA applies to streaming
- If streams are regularly blurry, freeze, or fail to match the advertised service, the CGA may entitle you to a remedy such as repair, replacement, or refund.
- Retailer terms that attempt to waive CGA rights (for example "no refunds") are not effective in New Zealand.
How to assert your rights
Collect evidence of faults (timestamps, screenshots, correspondence) and contact PokerGO support first. If unsatisfied, escalate to a formal complaint citing the CGA.
Customer experiences
Reported positives and neutral notes
Some subscribers value PokerGO for exclusive tournament coverage and on‑demand archives. Availability of major events is a common reason to subscribe.
Common complaints from users
- Reports of blurry or freezing streams and intermittent playback problems.
- Users on review sites and forums cite confusing cancellation steps, especially when subscriptions were billed through third parties.
- Some Reddit threads report difficulty obtaining refunds via Google Play or app‑based purchases.
What that means for you
Be prepared to document streaming faults, know where you purchased the subscription (web, Apple, Google Play), and save any cancellation confirmations.
Documentation checklist
What to have ready before contacting support
- Account email address used for PokerGO.
- Proof of purchase: receipt, bank/credit card statement showing the charge, or App Store/Google Play order ID.
- Dates of the subscription period and the date you cancel.
Evidence for performance problems or CGA claims
- Screenshots or video clips showing freezing, buffering, or poor quality with timestamps.
- Correspondence with PokerGO support and any troubleshooting steps you followed.
- Device, app version, and connection details (ISP, speed) when problems occurred.
Common mistakes
Assuming cancellation via mobile app works
Many users try to cancel inside the PokerGO mobile app but find that web or platform billing controls are required. For web purchases, cancel on the site.
Confusion over purchase channel
Users sometimes contact PokerGO support but were billed through Apple or Google. Refunds and cancellations for App Store/Play purchases must usually be managed through those platforms.
Not collecting evidence for faults
If you plan to request a refund or invoke CGA rights, failing to record instances of poor streaming or lacking receipts makes disputes harder to resolve.
Comparative recap
Quick comparison table
| Method | Ease to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (My Account) | High - immediate self‑service | Low - PokerGO policy: no refunds; exceptions under NZ law | Best for site‑billed subscriptions; confirmation email sent |
| Phone / Email (customerservice@pokergo.com) | Medium - depends on support wait times | Low - same policy; document communications | Useful if you cannot access the web account |
| Apple App Store (iOS) | Medium - cancel in iOS Settings | Low to Medium - Apple processes in‑app refunds | Billing and refunds handled by Apple, not PokerGO |
| Google Play (Android) | Medium - cancel via Play Store subscriptions | Low to Medium - Google processes refunds | Some users report difficulty obtaining Play refunds; keep evidence |
After cancelling
Confirmations and checking access
Keep the cancellation confirmation email and verify you still have access until the end of the billing period. Check your next billing statement to ensure no further charges.
If you have a dispute
- Contact PokerGO support first with evidence and request a remedy.
- If unresolved, consider raising a formal complaint citing the Consumer Guarantees Act.
- Resources: New Zealand consumer guidance at consumerprotection.govt.nz.
Useful links
- PokerGO official site
- Email PokerGO support
- Manage Apple subscriptions
- Manage Google Play subscriptions
- New Zealand: Consumer Guarantees Act guidance
Address
PokerGO corporate address
PokerGO correspondence address (United States):
PokerGO, 3993 Howard Hughes Parkway, Suite 450, Las Vegas, NV 89169, United States.
Other contact details
Phone (US toll‑free): 833‑POKERGO (833‑765‑3746). Email: customerservice@pokergo.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.