Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Reface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Reface: Simple Process
What is Reface
Overview
Reface is a mobile and web app that offers face-swap and face-morphing tools using AI-driven image and video processing.
The service includes free features and paid in‑app purchases or subscriptions to access premium content and tools.
Main features
Reface provides one‑time packs (for example face morph or animation packs) and recurring subscription tiers (weekly, monthly, annual).
Subscriptions unlock full premium features, while one‑time purchases grant specific packs or tools.
How to cancel Reface
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select Reface from the list and tap "Cancel Subscription" to stop future charges.
- See a step guide: Cancel on iOS (guide).
Cancel on Android (Google Play)
- Open the Google Play Store app on your device.
- Tap your profile icon, then go to Payments & subscriptions → Subscriptions.
- Select Reface and tap "Cancel subscription" to end renewals.
- See a step guide: Cancel on Android (guide).
Cancel on Web (direct with Reface)
- Web subscriptions are handled directly by Reface and are not managed through App Store or Google Play.
- To cancel a web subscription, email hello@reface.ai requesting cancellation and include your account details.
- Reference: Reface Terms (web subscriptions).
What happens when you cancel
Access after cancellation
After cancelling a subscription you typically retain access until the end of the paid period.
One‑time purchases remain usable indefinitely according to the app's licensing for that item.
Renewal and future charges
Cancelling prevents future automatic renewals but does not reverse charges already processed.
Confirm the cancellation in your App Store or Google Play purchase history to ensure renewals stop.
Data and account
Cancellation usually does not delete your account or user data; you may need to request deletion separately.
Contact hello@reface.ai if you require account deletion or data questions.
Will I get a refund?
Reface's stated refund policy
Reface's Terms state a full refund is allowed only if you cancel within two (2) calendar days of the initial purchase.
After that two‑day window, purchases are described as final and non‑refundable per their policy.
Store purchases and refunds
- Purchases made through the App Store or Google Play must be refunded through Apple or Google respectively.
- Stores may allow refunds within roughly 48 hours of purchase, but policies vary and some trial/annual exceptions apply.
- Note: annual subscriptions with a 3‑day trial may have specific non‑refund rules - check store terms.
Steps to request a refund
- If bought via Apple, request a refund via Apple Support or report a problem in your purchase history.
- If bought via Google Play, request a refund via Google Play Help.
- If bought on the web, email hello@reface.ai with your purchase details and refund request.
Reface plans and pricing
Prices shown in NZ dollars
Prices below are as listed on the New Zealand App Store (iTunes). In‑app items and subscriptions vary by package type.
Currency and prices are exact as listed from the verified source.
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Face Morph (one-time in‑app purchase) | NZ$8.49 | One-time | Face Morph pack |
| Face Morph (one-time in‑app purchase, higher tier) | NZ$62.99 | One-time | Expanded Face Morph pack |
| Weekly subscription (higher price) | NZ$6.49 | Weekly | Access to premium features for one week |
| Weekly subscription (lower price) | NZ$3.99 | Weekly | Alternative weekly access to premium features |
| Face Swap & Animation (one-time in‑app purchase) | NZ$9.99 | One-time | Face swap + animation pack |
| Monthly subscription | NZ$20.49 | Monthly | Full premium features per month |
| Annual subscription | NZ$40.99 | Annual | Full premium features per year |
Your consumer rights in New Zealand
Relevant laws
New Zealand protections include the Consumer Guarantees Act and the Fair Trading Act.
These laws require services to be of acceptable quality and forbid misleading or deceptive conduct.
How the laws may apply
- Unexpected ongoing charges or hidden cancellation barriers may breach NZ consumer law.
- Automatic renewal and refund disclaimers do not override statutory rights where a service is defective or misleading.
Where to escalate
If you cannot resolve the issue, you can contact the Commerce Commission or seek dispute resolution through your bank or the app store.
Keep records and raise the complaint promptly to improve the chance of remedial action.
Customer experiences
Positive feedback
There are limited positive reviews on the NZ Trustpilot page; most public NZ reviews are negative.
Some users still find the core app functionality effective for face swapping and animations.
Negative feedback
- Many NZ Trustpilot reviews report unexpected recurring charges and continuing billing after cancellation.
- Users describe difficulty locating subscriptions in Apple/Google accounts and problems getting timely support or refunds.
- Reports also include alleged deceptive trial pricing and that support is unresponsive to refund requests.
Practical takeaway
Document purchases, cancellation confirmations, and any communication with support to strengthen any complaint or refund claim.
Check which platform billed you (Apple, Google, or Reface web) before starting a refund process.
Documentation checklist
Purchase records
- Receipt or invoice from Apple, Google Play, or Reface (email or in‑app).
- Date and amount of the charge as shown on your bank statement.
Cancellation evidence
- Screenshots showing subscription listing and cancellation confirmation in the App Store or Play Store.
- Email sent to hello@reface.ai and any replies received.
Support and escalation
- Copies of any messages to Reface support and timestamps.
- Bank or card dispute reference numbers if you contact your bank.
Common mistakes
Confusing billing platform
Many users assume the app billed them directly when actually Apple or Google charged the card.
Always verify the payer in your receipt before contacting Reface support or your bank.
Assuming cancellation equals refund
Cancelling a subscription stops future renewals but does not automatically refund past charges.
Request a refund separately through the store or Reface within the applicable refund window.
Using the wrong account
Canceling on one device or account while the purchase is tied to another (different Apple ID or Google account) is a common error.
Check the account used for the original purchase and cancel from that account to ensure success.
Comparative recap
Quick comparison
The table below summarises the main cancellation and refund routes by platform to help you choose next steps.
Recap table
| Platform | How to cancel | Refund route | Typical refund window |
|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → Cancel | Request refund via Apple Support or Report a Problem | Often within ~48 hours; subject to Apple policy |
| Android (Google Play) | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Request refund via Google Play Help | Often within ~48 hours; subject to Google policy |
| Web (Direct with Reface) | Email hello@reface.ai to cancel | Email Reface support; if unresolved, escalate to bank or consumer agency | Reface states refunds only within 2 calendar days; stores vary |
After cancelling
Immediate steps
Confirm cancellation in the relevant store or get an email confirmation from Reface for web cancellations.
Save screenshots and confirmation emails as proof in case charges continue.
Further actions and links
- Reface Terms and subscription info: Reface Terms
- Email Reface support: hello@reface.ai
- Apple Support for refunds and subscriptions: Apple Support
- Google Play Help for refunds and subscriptions: Google Play Help
- Commerce Commission (NZ consumer issues): Commerce Commission
Monitor and escalate
Watch your bank statements for any further charges and contact your bank to dispute unauthorised recurring payments if necessary.
If you believe the app breached NZ consumer law, consider lodging a formal complaint with the Commerce Commission or seeking independent advice.
Address
Registered postal address
Reface Limited (trading as reface)
13 Henley Road, Mt Eden, Auckland 1024, New Zealand
Using the address
You may send cancellation requests or copies of correspondence to this postal address if required for escalation.
Retain proof of postage and delivery when sending physical correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.