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Cancellation service #1 in New Zealand
Cancel Quickflix: Easy Method
What is Quickflix
Service overview
Quickflix was an online movie and TV streaming and DVD-by-mail service that operated in Australia and New Zealand, offering subscription plans for on-demand viewing and physical disc rental.
Current status
Quickflix's parent company entered administration and the NZ service may no longer be active in 2024/2025.
Verified public sources note the possibility the service is not currently operating and pricing/availability may be outdated.
How to cancel Quickflix
Primary cancellation method
- Contact Member Care via the Quickflix website Help menu to request cancellation.
- Call Member Care on 0800 002 098 (Mon - Fri 11am - midnight, Sat 10am - midnight) to cancel subscriptions by phone.
App stores and alternative channels
- No verified documentation was found that documents cancellation via the App Store or Google Play for Quickflix NZ.
- If you subscribed through an app store, also check your Apple/Google subscription settings and transaction history as a precaution.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the current paid billing period unless otherwise stated by the provider.
If Quickflix is inactive, practical access may already be unavailable despite billing records.
Renewal and data
Cancelling should stop future renewals; keep confirmation of cancellation for your records.
Account data may remain on file; request deletion or a data export if required under privacy rules.
Will I get a refund?
Published policy status
No explicit Quickflix NZ refund policy or 14-day cooling-off policy was located in the publicly available sources reviewed.
Because no clear policy is published, refunds cannot be guaranteed from Quickflix based on available documentation.
Exceptions and remedies
- If services were mis-described or not delivered, New Zealand consumer law may give you rights to a remedy such as a refund or credit.
- If Quickflix cannot be contacted or refuses a valid refund, consider payment dispute options such as a card chargeback and lodging complaints with NZ consumer bodies.
Quickflix plans and pricing
Overview of known plans
Pricing information below is drawn from historic NZ listings and comparison articles; availability may have changed.
Prices are presented in New Zealand dollars (NZ$).
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard monthly | NZ$12.99 | Monthly | HD streaming, up to 3 simultaneous streams, up to 6 devices registered |
| 6‑Month Introductory | NZ$9.99 | Monthly for first 6 months (then NZ$12.99) | Same as standard, discounted rate for first 6 months |
| Premium Pass add‑on | NZ$6.00 | Monthly | Allows watching one PPV (premium) movie per month; included free with standard subscription |
Your consumer rights in New Zealand
Relevant laws
Key protections come from the Consumer Guarantees Act and the Fair Trading Act in New Zealand.
These laws cover rights to services that are not delivered, mis-described, or not of reasonable quality.
Practical remedies
- Request a refund or credit from the provider if the service was not supplied as agreed.
- If the provider is unresponsive, consider a bank/credit-card chargeback and lodge complaints with the Commerce Commission or Citizens Advice Bureau.
Customer experiences
Positive feedback
Some long-term users on ProductReview praised Quickflix's catalog selection and helpful staff.
Examples mention wide DVD ranges and responsive replacement of faulty discs.
Negative feedback
Other reviews report inability to cancel, unresponsive support, and unexpected ongoing charges.
Complaints also mention downtime, missed deliveries, and poor communication from the service.
Documentation checklist
What to prepare before cancelling
- Account email, username, and last four digits of the payment method used.
- Subscription start date and billing receipts or bank statements showing charges.
- Any confirmation emails or previous support case numbers.
What to keep after cancelling
- Written confirmation of your cancellation (email or support ticket).
- Record of phone call: date, time, staff name and reference number if provided.
- Copies of any refund or chargeback correspondence.
Common mistakes
Assuming app‑store cancellation is automatic
Many users assume cancelling in the app store is the same as cancelling the provider account. For Quickflix NZ, verified guidance only documents contacting Member Care via the website or phone.
Always verify both your Quickflix account status and your app‑store subscriptions to ensure billing stops.
Not documenting cancellation attempts
Users often fail to keep records of cancellation attempts, which makes disputes harder to resolve.
Keep emails, take screenshots of chat/windows, and note phone call details to support any refund or dispute claim.
Comparative recap
Service attributes compared
The table below summarises key cancellation, refund and operational clarity aspects for Quickflix NZ based on available data.
Quick summary table
| Aspect | Quickflix NZ (verified) | Typical expectation for NZ streaming services |
|---|---|---|
| Cancellation method | Member Care via website Help menu or call 0800 002 098 | In‑app or website cancellation plus app‑store subscription management |
| Refund clarity | No explicit refund or 14‑day cooling‑off policy located | Clear published refund and cooling‑off terms or explicit in app‑store receipts |
| Service availability | May be inactive due to parent company administration | Active service with published pricing and support channels |
After cancelling
Next steps
- Save any cancellation confirmation and check your bank/credit statements for further charges.
- If charges continue, contact your payment provider to request a dispute or chargeback.
Helpful links
- Quickflix user guide (historic)
- ProductReview - user feedback
- Commerce Commission NZ
- Citizens Advice Bureau NZ
Address
Registered office (historic record)
Grant Thornton New Zealand Ltd, L4, Grant Thornton House, 152 Fanshawe Street, Auckland, NZ 1140.
Notes about using the address
This address is a historic registered office for Quickflix NZ Limited and may not be specifically designated for cancellations or customer service.
If you plan to send correspondence, clearly mark it as a cancellation request and include all account details and proof of identity.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.