Cancel Timesen: Easy Method

What is Timesen

Service overview

Timesen is a subscription-based service offering digital products and/or account-based services to users. It operates customer accounts, billing, and support channels for its offerings.

How it affects New Zealand customers

New Zealand customers subscribe from overseas providers and should follow the provider's cancellation rules and local consumer rights. Billing and support may be handled from the company's UK address.

How to cancel Timesen

Prepare before cancelling

Gather account details, order numbers, and proof of payment before starting the cancellation. This speeds up the process when contacting the provider.

Step-by-step cancellation steps

• Sign in to your Timesen account and look for an “Account”, “Subscription” or “Billing” section.
• If an online cancel option exists, follow the prompts to cancel the subscription and save confirmation screens or emails.
• If you cannot cancel online, contact Timesen by email or post. Include your account name, email, subscription ID and clear request to cancel.
• Use the postal address for formal cancellation letters: Timesen Limited, 10 Barn Mead, Harlow, Essex, England, CM18 6SN.
• Keep copies of all communications and allow reasonable time for processing (usually a few days to weeks).

What happens when you cancel

Access and service end

After cancellation you may retain access until the end of the current billing period if paid in advance. Some services may stop immediately depending on the provider’s terms.

Account data and renewal

Accounts are typically deactivated or downgraded after cancellation. Data retention and automatic renewal rules depend on Timesen’s policies, so request details if you need your data preserved or deleted.

Will I get a refund?

Standard refund policy

Refunds depend on Timesen’s terms of sale and the timing of your cancellation. Many subscription services do not issue pro rata refunds for unused time unless specified.

Exceptions and how to request a refund

• If the service is faulty or not as described, you can request a remedy under New Zealand consumer law (see rights section).
• If you were charged in error or after cancellation, provide proof and request a refund from Timesen in writing.
• Document all communications and allow a reasonable period for response; escalate to your payment provider if necessary.

Timesen plans and pricing

Plan summary

Accurate plan names and prices are controlled by Timesen and can change. If up-to-date information is needed, contact Timesen support.

Pricing table

Your consumer rights in New Zealand

Key laws that apply

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). These laws apply even when purchasing from overseas suppliers, in many circumstances.

What you can expect

• If goods or services are faulty, not fit for purpose, or not as described, you can seek repair, replacement or refund under the CGA.
• The FTA prohibits misleading or deceptive conduct; you can complain to the Commerce Commission or seek remedies for false claims.
• There is no universal cooling-off period for all online subscriptions in NZ; check Timesen’s terms for any voluntary cancellation window.

Customer experiences

Positive feedback

Some customers report smooth self-service cancellations and prompt responses from support. When account portals work, cancellations are quick and clear.

Common issues reported

Other customers report delays in email replies, difficulty finding cancellation steps, or uncertainty about refunds. Keep records to address delays.

Documentation checklist

What to have ready

• Account email and username used to register with Timesen.
• Subscription or order ID, invoice numbers, and payment receipts.
• Copies of cancellation requests, confirmation emails, and any response from Timesen.
• Bank or card statements showing charges if disputing payments.

Optional supporting items

• Screenshots of subscription pages or billing history.
• Correspondence timelines to show communication attempts.

Common mistakes

Failing to follow the provider’s process

Sending informal messages or posting on social media often does not cancel a subscription. Always use the official account settings or a formal written request.

Not keeping evidence

Many problems escalate because customers lack proof of cancellation or payment. Save emails, screenshots, and postal tracking when relevant.

Comparative recap

How Timesen compares

Below is a short comparison between Timesen and a typical online subscription provider. Use this to set expectations around pricing, support and cancellation options.

Comparison table

After cancelling

Check and confirm

After you cancel, confirm you received written confirmation and that future payments have stopped. Monitor your bank or card for unexpected charges.

Helpful links and escalation

• Consumer Protection (New Zealand) - general consumer rights and complaint advice.
• Commerce Commission NZ - guidance on the Fair Trading Act and how to report misleading conduct.
• If charges continue, contact your payment provider or bank to dispute unauthorised payments.

Address

Postal address for correspondence

Use this address for formal cancellation letters and postal correspondence:

Timesen Limited, 10 Barn Mead, Harlow, Essex, England, CM18 6SN

How to send and follow up

Send cancellations by registered post if you need proof of delivery, and include a clear request to cancel the subscription. Retain copies of the letter and proof of postage.