Cancel Webnovel: Easy Method

What is Webnovel

Overview

Webnovel is a digital reading platform and marketplace for novels and comics, offering free and paid content via subscriptions, memberships, and in-app coin purchases.

It operates web and mobile apps and uses third-party stores (Apple App Store, Google Play) for many purchases.

Main features

Features include serialized novels and comics, a coin-based paywall system, and membership plans with monthly benefits.

Purchases made through app stores are billed and managed by those stores; web purchases are handled by Webnovel support.

How to cancel Webnovel

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name at the top, then tap Subscriptions.
• Find Webnovel in the list and tap Cancel Subscription.
• The subscription remains active until the end of the current billing period.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap your profile icon.
• Tap Payments & subscriptions > Subscriptions.
• Select Webnovel and choose Cancel subscription.
• The subscription remains active until the period ends.

Cancel on the Web (webnovel.com)

• Log in at webnovel.com.
• Go to Account or Wallet > Membership/Subscriptions.
• Click Cancel next to the active subscription; it will expire at period end.

What happens when you cancel

Access after cancellation

After cancelling, you can normally continue to use any paid benefits until the end of the paid billing period.

No immediate loss of access occurs unless otherwise stated in your purchase confirmation.

Renewal, billing and data

Auto-renewal is stopped on cancellation; you will not be charged for the next cycle after the current period ends.

Account data, reading history, and purchases typically remain on your account unless you request deletion through support.

Will I get a refund?

General policy

Webnovel’s Terms of Service do not state an explicit 14-day refund or cooling-off right.

There is no guaranteed universal refund policy; refunds depend on the circumstances and the payment method used.

Platform and exception rules

• App Store purchases: Apple processes refunds; contact Apple Support for App Store purchases.
• Google Play purchases: Google processes refunds; request refunds via Google Play support.
• Web purchases: Webnovel support handles refunds for direct web payments, but refunds are not guaranteed.
• Customer reports indicate difficulties obtaining refunds for some in-app purchases and coin top-ups.

Webnovel plans and pricing

Common plans

The platform uses memberships and coin bundles; pricing information varies by region and store.

Exact NZD prices are not always listed; the site and app store sometimes show USD amounts.

Notes on NZ pricing

Estimated NZD conversions are approximate and based on USD values; actual App Store/NZ charges may differ due to rounding and local pricing.

Always check the final price shown in your local store before confirming a purchase.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which cover services, misrepresentation, and unfair contract terms.

These statutory rights cannot be lawfully waived by contract terms in a foreign provider’s Terms of Service.

How to act under NZ law

• Raise the issue with Webnovel support and keep records of all communications and receipts.
• If unresolved, contact New Zealand consumer protection bodies (e.g. consumerprotection.govt.nz).
• Consider a chargeback through your bank or card issuer if you have strong evidence of misrepresentation or non-delivery.

Customer experiences

Positive feedback

Some long-time users report the platform is convenient and that early support interactions were helpful and responsive.

Users familiar with similar apps have described Webnovel as an attractive reading app with a large library.

Negative feedback

Many complaints focus on expensive paywalls, confusing coin systems, and perceived bait-and-switch tactics around locked chapters.

There are frequent reports of poor customer service, difficulty getting refunds, missing coin credits, and unresolved disputes.

Documentation checklist

Before contacting support

• Account username and email used to purchase the subscription.
• Order or transaction ID shown in the App Store, Google Play, or Webnovel receipt.
• Purchase date, screenshots of receipts, and any error messages.

If escalating or disputing

• Full copies of correspondence with Webnovel and the app store support teams.
• Bank or card statements showing the charge if you plan a chargeback.
• Evidence of attempted remedies (dates, ticket numbers, and support agent names if available).

Common mistakes

Not cancelling in the correct place

Users often cancel the app but not the subscription in the App Store or Google Play; the subscription then auto-renews.

Always cancel through the same store that billed you (Apple for iOS purchases, Google for Android purchases, Webnovel for web purchases).

Assuming automatic refunds or coin returns

Many assume cancelling stops past charges or returns coins automatically; refunds are not guaranteed and coins are usually non-refundable.

Keep receipts and request support promptly; if refunds are denied, escalate to your payment provider if appropriate.

Comparative recap

Platform comparison

The table below summarises cancellation paths, who handles refunds, and practical expectations for each channel.

Quick takeaway

For purchases via app stores, contact the store for refunds. For web purchases, contact Webnovel support and keep documentation.

After cancelling

What to monitor

Check your email for a confirmation of cancellation and keep the confirmation for records.

Monitor your bank or card statement at the next billing date to ensure no unexpected charges occur.

Helpful links

• Webnovel (account & support)
• Apple: View, change, or cancel subscriptions
• Google Play: Cancel subscriptions
• New Zealand Consumer Protection

Address

Registered address

Cloudary Holdings Limited, Building 6, No. 690 Bibo Rd, Zhangjiang, Pudong, Shanghai, P.R. China

Notes about contacting

This is the official address listed in Webnovel’s Terms of Service; there is no New Zealand postal address listed.

For support and notices use in-app or web support channels first, and retain proof of any mailed correspondence.