Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wombo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wombo: Easy Method
What is Wombo
Overview
Wombo is an AI-driven app and web service that generates art and memes from user prompts. It offers free and paid tiers, with premium features unlocked via subscription.
How it is delivered
Wombo is available as an iOS app, Android app (via Google Play) and a web app at wombo.ai. Subscriptions may be handled through the App Store, Google Play or directly on the web.
How to cancel Wombo
Cancel via App Store (iOS)
- On your iOS device open Settings.
- Tap Your name → Subscriptions → Wombo (Dream) → Cancel Subscription.
- Follow the on‑screen prompts to confirm cancellation.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Go to Menu → Subscriptions → Wombo (Dream) → Cancel Subscription.
- Confirm cancellation when prompted.
Cancel via the web (wombo.ai)
- If you subscribed on the web, sign in at wombo.ai.
- Open Account Settings and follow the Help Center link to "cancel your plan here" or use the Help Center to cancel.
- Contact Wombo support through the Help Center if you cannot find the cancel option.
Other cancellation notes
- App store subscriptions must be cancelled through Apple or Google - Wombo cannot cancel those for you.
- If you used an email or other direct payment method, contact Wombo support via the Help Center for assistance.
What happens when you cancel
Access after cancellation
After cancelling a paid subscription you typically retain access to paid features until the end of the current billing period.
Renewals and billing
Automatic renewal stops after cancellation, so you will not be billed on the next renewal date.
Data and creations
Your account, profile information and generated creations may remain in your account unless removed by you or by Wombo under their policies.
Will I get a refund?
Wombo refund policy (general)
Wombo does not provide general refunds directly; purchases made through the App Store or Google Play follow those stores' refund processes.
Exceptions and how to request
- A refund may be possible if no art was generated during the subscription period - this usually requires contacting Wombo support and providing proof.
- For App Store/Google Play purchases, request refunds through Apple or Google using their refund flows.
- For web purchases, contact Wombo support via the Help Center and include evidence if you believe the service was unusable.
Wombo plans and pricing
Pricing overview
Wombo pricing is displayed in USD in stores and may be converted to NZD at purchase. Exact NZD amounts depend on the App Store/Play Store conversion and taxes.
Common plans (estimates)
| Plan | Price (USD / NZD est.) | Period | Features |
|---|---|---|---|
| Wombo Meme - Weekly | US$12.99 (≈ NZ$19 - 20 estimated) | Weekly | All app features, AI image generation |
| Wombo Meme - Lifetime | US$299.99 (≈ NZ$440 - 460 estimated) | Lifetime | Unlimited access to features |
| Wombo Meme - Premium | US$12.99 / US$69.99 (≈ NZ$19 - 20 or NZ$105 - 110 estimated) | Monthly / Yearly | Premium features |
| Wombo Dream - Weekly | US$9.99 (≈ NZ$15 estimated) | Weekly | Premium art styles, multiple outputs |
| Wombo Dream - Monthly | US$14.99 - US$16.49 (≈ NZ$23 - 25 estimated) | Monthly | Premium art styles |
| Wombo Dream - Yearly | US$59.99 - US$149.99 (≈ NZ$90 - 220 estimated) | Yearly | Yearly premium access |
Your consumer rights in New Zealand
General rights
New Zealand consumer law requires services to be of acceptable quality and fit for purpose. Digital subscriptions are covered by these expectations.
Refunds and remedies for faulty service
- If the service is faulty or not as advertised you may be entitled to remedies such as a partial refund or cancellation.
- Evidence that the service was unusable (screenshots, timestamps, support correspondence) strengthens a complaint.
How to escalate
If you cannot resolve a refund or cancellation with Wombo, you can dispute charges through Apple/Google for store purchases.
For web purchases or unresolved issues, you can seek remedies under NZ consumer law and get advice from New Zealand consumer agencies.
Customer experiences
Positive feedback
Some users report that the app works well when functional and that AI outputs can be good quality for creative use.
Negative feedback
- Complaints include frequent partial or complete outages, missing features, poor customer service and being charged despite promised credits.
- Reports of profiles and creations lost after outages, repeated downtime into late 2025, and users feeling ripped off have appeared in reviews and forums.
Takeaway
Reviews show mixed experiences: quality output is possible, but reliability and support have been points of user frustration.
Documentation checklist
What to collect before requesting refund or dispute
- Account email, username and subscription receipt (App Store/Play Store or web confirmation).
- Dates and screenshots showing outages, errors or missing functionality.
- Any support correspondence and case numbers.
Where to present documentation
- For App Store purchases use Apple's refund request flow and include screenshots/receipt.
- For Google Play purchases use Google Play Help and include evidence.
- For web purchases open a support request via the Wombo Help Center with the collected documentation.
Common mistakes
Not cancelling in the right place
A common error is attempting to cancel via Wombo support when the subscription was purchased through Apple or Google.
If you bought the subscription in the App Store or Google Play you must cancel via that store; otherwise the subscription will continue to renew.
Insufficient proof for refunds
Users sometimes request refunds without providing timestamps, receipts or evidence the service was unusable.
Gather clear screenshots and receipts before asking for a refund or lodging a consumer complaint.
Missing renewal dates
Not checking the billing cycle can lead to unexpected charges; review your subscription details in the store to confirm the next renewal date.
Comparative recap
Cancellation routes
| Method | Where to cancel | Refund path |
|---|---|---|
| iOS (App Store) | Settings → Your name → Subscriptions → Wombo | Request refund via Apple Support |
| Android (Google Play) | Google Play Store → Menu → Subscriptions → Wombo | Request refund via Google Play Help |
| Web (wombo.ai) | Account settings / Help Center → cancel your plan | Contact Wombo support via Help Center for refunds |
Key differences
App store purchases are controlled by Apple/Google for both cancellation and refunds, while web purchases are handled directly by Wombo.
Keep receipts and evidence handy to speed any refund or dispute, regardless of purchase method.
After cancelling
Confirm cancellation
- Check the store's subscription page to confirm the status has changed to cancelled and note the access end date.
- Save confirmation emails or screenshots showing cancellation for your records.
Useful links
- Apple: Manage subscriptions
- Google Play: Manage subscriptions
- Wombo Help Center
- New Zealand Consumer Protection
Address
Company headquarters
Wombo is headquartered in Canada at:
71 Charles Street East, Toronto, Ontario M4Y 2T3, Canada
Contacting Wombo
For account-specific issues use the Wombo Help Center to submit a support request.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.