Cancel Woohoo: Step-by-Step Process

What is Woohoo

Overview

Woohoo (Woohoo Trading Limited, trading as woohoo) is a New Zealand‑based retail/trading entity listed at a Waiheke Island address. It operates online sales and may offer products or services under the "woohoo" name in New Zealand.

Name confusion and scope

Similar names (for example Boohoo or woohoo.in) exist and have different policies and jurisdictions. This guide focuses on New Zealand context and uses verified public information where available.

How to cancel Woohoo

When you can cancel an order

Many online retailers process orders immediately and do not provide a pre‑dispatch cancellation option. Confirm the vendor’s policy on the order confirmation or customer service page.

Step‑by‑step cancellation and return options

• Check your order confirmation email for any cancel/edit link or cancellation window.
• If no cancellation option is shown, assume the order is processed and prepare to return after delivery.
• Contact Woohoo customer service first to confirm whether cancellation is possible and to obtain any return authorisation details.
• If the purchase was via an app subscription (App Store or Google Play), manage subscriptions through your Apple or Google account settings; note that some retailers do not support order cancellation via app stores.
• If returning goods, follow the returns instructions provided by the seller and return within the stated timeframe (see refunds section below).

What happens when you cancel

Access and fulfilment

If an order is cancelled before dispatch, the seller will typically stop fulfilment and issue a refund where applicable.

If cancellation is not possible, you will receive the goods and need to follow the returns process to obtain a refund.

Account, renewal and data

For subscription services, cancelling the subscription generally stops future payments but may not refund prior billing unless the provider’s policy allows it.

Account data (orders, receipts, communications) is usually retained by the merchant for recordkeeping; request deletion directly if required under applicable data rules.

Will I get a refund?

Standard returns policy (New Zealand)

Verified data for similar NZ retailers indicates customers have 28 days from delivery to return items in unworn, unwashed condition with original labels for a refund.

Return policies can differ by retailer and product, so always check the specific Woohoo returns page or contact customer service.

Processing times and exceptions

• Once returned items arrive at the NZ warehouse, processing may take up to 3 days.
• Refunds may take up to 7 days to appear in your account depending on bank processing times; some global/extended timelines note up to 14 days plus bank handling.
• Refunds are not given for refused returns that breach policy (for example hygiene‑sealed items with broken seals or products that have been sanitised/used).

Sources: Boohoo NZ customer service, Boohoo NZ returns policy.

Woohoo plans and pricing

Current public pricing

No verified NZ pricing for Woohoo or a Woohoo+ subscription was found in the provided data for 2024/2025.

If you need exact plan costs, check the merchant’s official pricing page or contact customer support.

Summary table

Your consumer rights in New Zealand

Cooling‑off and cancellation rights

The 14‑day "cooling‑off" right shown in some international terms applies to EEA consumers only and does not apply to New Zealand customers.

In New Zealand you do not automatically have the EEA-style right to cancel within 14 days for change of mind unless the seller offers it.

Returns, refunds and exceptions

• New Zealand customers are typically governed by the merchant’s stated returns policy (example: 28 days for returns).
• Refund exceptions commonly apply to hygiene‑sensitive items and goods where hygiene seals are broken.
• If goods are faulty or not as described, New Zealand consumer law (e.g., Consumer Guarantees Act) may provide additional remedies - seek advice or contact consumer protection if needed.

Reference: Terms & Conditions (EEA only notice), vendor returns pages.

Customer experiences

Reported issues

Some online reviews for similarly named sites (for example woohoo.in) report problems such as unauthorised charges and poor customer service; these may not relate to the NZ trading entity.

Always verify that reviews apply to the exact vendor you are dealing with by checking the company name, country, and website domain.

Practical advice from experiences

• Keep order confirmations and payment records in case you need to dispute a charge.
• Document all communications with customer service and note any promised timelines.
• When in doubt, request return authorisation in writing before sending goods back.

Documentation checklist

Essential documents to have ready

• Order number and order confirmation email.
• Payment receipt or bank/ card statement showing the charge.
• Photos of the items and any defects (if applicable).

Additional helpful items

• Original packaging and labels, hygiene seals intact if required.
• Any written communications with customer service (emails, chat transcripts).
• Return tracking number and proof of postage for your records.

Common mistakes

Cancellation mistakes

Trying to cancel after the order has already been processed. Many retailers process immediately, in which case cancellation is not possible and a return is required after delivery.

Attempting to cancel or manage an order through an App Store/Google Play interface where the merchant does not support such cancellations.

Refund and return mistakes

Sending back items that are worn, washed or without labels and expecting a refund - these returns are often refused under standard policy.

Missing the stated return window (example: more than 28 days) and then expecting a full refund without the seller’s agreement.

Comparative recap

Quick comparison of options

After cancelling

Next steps

If your order was successfully cancelled, check for a refund confirmation and monitor your payment method for the refund timeframe advised by the seller.

If the order could not be cancelled, follow the returns instructions and send items back promptly with proof of postage.

Helpful links and contacts

• Boohoo NZ customer service (example returns & cancellation FAQ)
• Boohoo NZ returns policy (example processing times)
• Contact the merchant’s support channel listed on your order confirmation for the most accurate guidance.

Address

Company address (primary)

Woohoo Trading Limited (trading as woohoo)

12 Dickson Road, Surfdale, Waiheke Island, 1081, New Zealand

When to use this address

Use this address for official correspondence if provided by the merchant or if return instructions specify a New Zealand warehouse address.

If returns or queries require a different fulfilment address, follow the merchant’s return instructions on your order confirmation or customer service page.