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Cancellation service #1 in New Zealand
Cancel Balance: Easy Method
What is Balance
Overview
Balance is a couples budgeting and account‑linking app that helps partners manage shared finances and transactions.
The service offers monthly and annual subscription plans with features such as connecting multiple bank accounts and unlimited transactions.
Who it's for
Balance is aimed at couples or partners who want a shared view of finances and simple budgeting tools.
Pricing is listed in USD on official pages; local NZD pricing may vary depending on the store and exchange rates.
How to cancel Balance
On iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Select Balance, then tap Cancel Subscription and follow prompts.
- Cancel at least 24 hours before the renewal date to avoid the next charge.
On Android (Google Play)
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select Balance and choose Cancel subscription, then follow prompts.
- Cancel at least 24 hours before renewal to prevent the next billing cycle.
On Web (via Stripe)
- Open the Balance app in your browser and sign in.
- Go to Profile → Settings → Account Status.
- Select Cancel subscription and follow the on‑screen prompts to cancel your plan.
- If you need help, contact Balance support from the app or via the contact details below.
What happens when you cancel
Access and billing
When you cancel, your subscription will generally stop future renewals and remain active until the end of the current billing period.
After the billing period ends you will lose access to paid features unless you re‑subscribe.
Account data and backups
Account data may be retained according to Balance's data and privacy policies; check in‑app settings for export or deletion options.
If you want records, export or screenshot important transactions before the subscription expiry.
Will I get a refund?
Platform rules and exceptions
- Apple (App Store): Balance cannot issue refunds for Apple purchases. Request a refund via reportaproblem.apple.com.
- Google Play: If within 30 days of purchase, Balance can submit a refund request to Google Play on your behalf when you ask support to do so.
- Web (Stripe): If within 30 days, Balance can submit a refund request to Stripe on your behalf via support.
Balance policy
Balance's terms state: "We do not offer refunds except as required by law." This means refunds depend on platform rules, legal requirements, or explicit exceptions.
If you believe a legal entitlement applies, raise it with Balance support and, if needed, with the platform that processed your payment.
Balance plans and pricing
Plans
Below are the commonly listed plans and features as shown in USD. NZD equivalents vary by store and exchange rate.
| Plan | Price | Period | Features |
|---|---|---|---|
| Balance (couples app) Monthly | US$5.99 | Monthly | Connect up to 10 bank accounts, unlimited transactions, all features |
| Balance (couples app) Annual | US$59.99 | Annual | Same as monthly, lower per‑month cost |
Notes on pricing
Official New Zealand - specific pricing in NZD is not publicly listed; the app shows USD amounts and stores may display local prices.
Be aware that different apps named "Balance" exist; App Store listings for other Balance products may show NZD pricing but refer to separate apps.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act you have rights if a product is faulty or not of acceptable quality, even if a provider states "no refunds".
CGA protections can apply where a service fails to meet acceptable standards or promises made by the provider.
Digital subscriptions and change of mind
- There is no automatic right to return a digital subscription solely because you changed your mind.
- Refunds for digital goods depend on the provider's policy, platform rules, and any applicable legal requirements.
Customer experiences
Positive feedback
- Users report a fast and easy application process and quick approvals.
- Many cite friendly, knowledgeable customer support and a seamless experience for urgent needs.
Negative feedback
- Some users allege that payments mainly cover interest rather than principal, describing it as potentially predatory.
- At least one user reported owing more than borrowed after several payments, pointing to unclear amortisation for some plans.
Documentation checklist
What to gather
- Account email and username used with Balance.
- Subscription receipt or invoice from Apple, Google Play, or the web purchase.
- Purchase date, transaction ID and device used (iOS/Android/Web).
How to submit
- For Apple: follow reportaproblem.apple.com and attach your receipt and reason.
- For Google Play: request Balance support to submit a refund to Google within 30 days, and provide receipts/screenshots.
- For Web (Stripe): contact Balance support with your receipt and ask them to submit a Stripe refund request within 30 days.
Common mistakes
Timing errors
Waiting until the renewal date to cancel is risky - both App Store and Google Play require cancellation at least 24 hours before renewal to avoid being charged.
Assume processing can take time and cancel earlier to be safe.
Contacting the wrong party
People sometimes contact Balance for refunds of Apple purchases; Apple handles those refunds via their system at reportaproblem.apple.com.
Also check you are cancelling the correct "Balance" app - there are different apps with similar names and distinct pricing or regions.
Comparative recap
Quick comparison
The table below summarises how to cancel and the refund pathway by platform for clarity.
| Platform | How to cancel | Refund process | Deadline to cancel | Notes |
|---|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → Balance → Cancel Subscription | Request refund via reportaproblem.apple.com; Balance cannot directly issue Apple refunds | At least 24 hours before renewal | Apple controls refunds and billing |
| Android (Google Play) | Google Play app → Profile → Payments & Subscriptions → Subscriptions → Balance → Cancel subscription | If within 30 days, Balance can submit a refund request to Google Play on your behalf | At least 24 hours before renewal | Balance may assist with refund requests within 30 days |
| Web (Stripe) | Balance web app → Profile → Settings → Account Status → Cancel subscription | If within 30 days, Balance can submit a refund request to Stripe on your behalf via support | Depends on plan billing cycle; cancel before next renewal | Contact Balance support for Stripe refund requests |
After cancelling
Next steps
- Keep copies of cancellation confirmations and receipts for at least 30 days.
- Monitor your bank or card statements to confirm no further charges occur after the billing period ends.
Need more help
- Apple refunds: reportaproblem.apple.com.
- Google Play help on refunds and subscriptions: Google Play support.
- Stripe support and guidance: Stripe support.
Address
Postal address
Balance Aotearoa
Community House, 1st floor, Room 114, 60 Ridgway Street, Whanganui 4500, New Zealand
Notes
A PO Box may be used as an alternative mailing address where provided by Balance; use in‑app support if you need confirmation of postal options.
If you need to send printed cancellation notices, include your account details and a copy of the receipt to speed processing.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.