Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Consumerinfo.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Consumerinfo.Com: Easy Method
What is Consumerinfo.Com
Overview
Consumerinfo.Com is an online service that offers access to product reviews, consumer advice and subscription-based content. It appears to operate from the United States while marketing to international users.
Main offers
Typical offers include monthly subscriptions and short-term digital passes for premium content. Some users report free trials that convert to recurring billing if not cancelled.
How to cancel Consumerinfo.Com
General steps
- Identify how you subscribed (website, App Store, Google Play or another channel).
- If you subscribed via an app store, use that store's subscription management to cancel immediately.
- If you subscribed via the website, attempt cancellation from your account settings and save screenshots of each step.
If the website or support is unresponsive
- Send a signed cancellation letter by postal mail to: ConsumerInfo.com, PO Box 2390, Allen, Texas 75013, United States. Use tracked/certified post and keep proof of posting.
- Contact your card issuer or payment provider to dispute or stop future payments if you cannot reach the company.
- If you used Google Play or App Store and no verified cancellation info is available, contact those platforms' support for subscription help and possible refunds.
What happens when you cancel
Access after cancellation
There is no verified official statement on access; in many subscription services access continues until the end of the paid period.
Keep screenshots of your account page and any cancellation confirmation to prove the cancellation date and retained access.
Renewals and data
Auto-renewal is reportedly common; ensure you cancel before the next billing date to avoid new charges.
Request account data or account deletion if you no longer want the service to retain your information.
Will I get a refund?
Official policy
No verified official refund policy for New Zealand customers was located. Expect refunds to be handled on a case-by-case basis.
Because there is no clear published policy, refunds are not guaranteed from the company.
Exceptions and actions
- If charges are unauthorised or follow a failure to cancel, contact your bank or card issuer to request a chargeback.
- Some users report successful refunds after complaint escalation; keep evidence of attempts to cancel and any communications.
- Consider lodging a complaint with consumer authorities if you cannot resolve the issue directly.
Consumerinfo.Com plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Online only | NZ$15 | Monthly | Access to expert lab-tested product reviews and premium content; Consumer Rights Advice Line |
| Online + Magazine | NZ$19 | Monthly | Everything in Online only, plus quarterly Consumer magazine (RRP $13.50) |
| Digital Pass | NZ$20 | 7-day pass | Digital access to premium content, one-off access without commitment |
Notes
All prices are in NZD and include GST according to available information.
Verify the subscription terms on your sign-up page when subscribing to confirm billing frequency and trial terms.
Your consumer rights in New Zealand
Key legal points
Under New Zealand law, there is generally no automatic right to a refund simply for change of mind unless the service breaches guarantees under the Consumer Guarantees Act (CGA).
Cooling-off periods are limited and apply in specific situations (for example some unsolicited contracts), not broadly to all online subscriptions.
Where to get help
- Refer to the New Zealand government consumer site for change-of-mind and CGA information: consumerprotection.govt.nz.
- If you believe the CGA has been breached, you can seek remedies or escalate through NZ consumer protection channels.
Customer experiences
Reported problems
Multiple customer reports describe unexpected recurring charges after 'free' trials and difficulty contacting support to cancel.
Several reviews on public complaint sites note phone numbers out of service and inability to cancel via the website.
Positive notes and variability
Some users reported eventual refunds after persistence or contacting their bank for disputes.
Experiences vary; your outcome may depend on how you paid and whether you have clear records of cancellation attempts.
Documentation checklist
Essential documents to gather
- Subscription confirmation email, invoices and receipts showing the charge.
- Bank or card statements showing the transactions and dates.
- Screenshots of account pages, subscription settings, and any cancellation attempts.
Proof of contact
- Records of phone calls, dates and times called, and any answer messages.
- Copies of postal letters (keep proof of postage), emails, and messages sent to support.
- Notes of conversations and responses from dispute channels (bank, app store, payment provider).
Common mistakes
Failing to identify subscription channel
Users often try to cancel on the website when the subscription was processed through App Store or Google Play. This delay can lead to additional charges.
Always check your payment method and the platform that billed you before attempting cancellation.
Not keeping proof
Many consumers forget to save confirmation emails, screenshots or posting receipts; lacking evidence makes disputes harder.
Keep detailed records of all cancellation attempts, correspondence and transaction records to support refund or chargeback requests.
Comparative recap
Summary table
| Plan | Price (NZ$) | Billing | Cancellation difficulty | Refund likelihood |
|---|---|---|---|---|
| Online only | NZ$15 | Monthly | Reported as difficult via website; best via payment provider if unresponsive | Unknown; some users reported refunds after escalation |
| Online + Magazine | NZ$19 | Monthly | Similar issues reported; physical magazine delivery may complicate cancellation | Unknown; depends on evidence and payment channel |
| Digital Pass | NZ$20 | 7-day | Short duration; cancel before renewal to avoid further charges | Less likely after pass used; dispute with bank possible for unauthorised charges |
Key takeaway
All plans require careful attention to billing dates and documentation. If the company is unresponsive, use your payment provider or bank to stop charges.
Act early and keep records to improve the chances of a successful cancellation or refund.
After cancelling
Immediate steps
- Save cancellation confirmations, screenshots and proof of any communications.
- Monitor your bank and card statements for continued or new charges.
Where to seek further help
- New Zealand consumer guidance: consumerprotection.govt.nz.
- Public complaints and reviews that document similar issues: consumerinfo.pissedconsumer.com.
- Contact your bank or card issuer to dispute unauthorised or recurring charges.
Address
Postal address (US)
ConsumerInfo.com, PO Box 2390, Allen, Texas 75013, United States.
No verified New Zealand postal address is available; use the US address for certified cancellation letters.
Recommendation
Send any postal cancellations by tracked/certified post and keep the receipt as evidence of your cancellation request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.