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Cancellation service #1 in New Zealand
Cancel Simply Wall St: Easy Method
What is Simply Wall St
Overview
Simply Wall St is an online platform that visualises company financials and investment data to help individual investors research stocks.
The service provides visual reports, portfolio tracking and screening tools across global markets using an easy-to-read infographic style.
Primary features
Key features include company reports, portfolio summaries, screening tools and market overviews designed for clarity rather than raw-data export.
Access is available via the web and mobile browsers, with in-app purchases available through app stores for some platforms.
How to cancel Simply Wall St
Cancel on the web or mobile browser
- On the web platform (or via a mobile browser), sign in and go to the user icon.
- Select "Subscription & Billing" → "Cancel My Subscription" → "Cancel Plan".
- Cancelling stops auto-renewal; you keep access until the end of your billing period, then the account reverts to the Free Plan.
Cancel if you subscribed via an app store
- Mobile app cancellation is not available inside the Simply Wall St app.
- If you subscribed through the Apple App Store or Google Play, cancel via your Apple or Google account subscription settings.
- See the official support article for full details: Simply Wall St - Payments and Subscription Management.
What happens when you cancel
Access after cancellation
Cancelling a paid plan stops future renewals but does not immediately remove access.
You retain paid features until the end of the active billing period, after which your account switches to the Free Plan.
Billing and data
No further subscription charges will be taken after cancellation unless you re-subscribe.
Your saved portfolios and account data remain accessible on the Free Plan, subject to Free Plan limits.
Will I get a refund?
Standard refund policy
Simply Wall St offers a 14-day money-back guarantee for all new subscribers, counted from the date of payment.
If you request a refund within that 14-day window, it is typically processed in line with the guarantee.
Exceptions and processing
- Refunds outside the 14-day period are at Simply Wall St’s sole discretion and are not guaranteed.
- When approved, refunds are returned to the original payment method and typically take 5 - 10 business days to process.
- If a refund is issued, access to paid features usually ends immediately and the account reverts to the Free Plan.
Simply Wall St plans and pricing
Pricing overview
Pricing varies by platform and currency. The Simply Wall St website does not publish NZD prices directly for web purchases.
App store prices may be shown in local currency when purchasing through iOS or Android stores.
Known New Zealand price
| Plan | Price (NZ) | Billing period | Notes |
|---|---|---|---|
| Unlimited Yearly (via iOS App Store - NZ) | NZ$499.99 | Yearly | Full access to Unlimited plan via iOS in-app purchase |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law (Consumer Guarantees Act), digital services must be of acceptable quality and fit for purpose.
If the service fails to meet those guarantees, you may be entitled to remedies such as repair, replacement or refund.
Refund policy vs statutory rights
- The 14-day money-back guarantee is an additional benefit, not a replacement for statutory rights.
- Terms that say "no refunds" or strict time limits do not override NZ statutory consumer guarantees.
- If you cannot resolve a refund or quality issue with Simply Wall St, you may contact Consumers NZ for escalation.
Customer experiences
Positive feedback
Many users praise the clear visuals, easy navigation and helpful financial analysis for investment decisions.
Some reviewers also highlight responsive support and examples of refunds when subscriptions were taken in error.
Negative feedback
Criticisms include perceived high subscription cost, plan limits (reports/portfolios) and limited portfolio coverage.
Other complaints mention occasional data delays, difficulty adding certain tickers, and limited export options (PDF/Excel).
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing date, plan and amount.
- Account email and username used with Simply Wall St.
- Subscription source (web, Apple App Store, Google Play) and any subscription ID.
Supporting evidence for refunds or disputes
- Screenshots of billing, app-store receipts or the subscription page.
- Any communication with support and timestamps of issues (e.g. data delays).
- Clear description of the problem and the remedy you seek (refund, fix, replacement).
Common mistakes
Assuming in-app cancellation is handled in the app
Users often look inside the Simply Wall St mobile app to cancel subscriptions, but mobile cancellation is not available there.
If you subscribed through Apple or Google, you must cancel via the respective app store subscription settings.
Missing the 14-day window or proof
Waiting beyond the 14-day money-back period can reduce the chance of an automatic refund; keep receipts and timestamps.
Without clear purchase evidence (receipt or app-store record), resolving refund requests can take longer.
Confusing emails about payment status
Some users report receiving emails that implied a purchase did not go through, causing delay and confusion.
Keep screenshots of any billing-related emails and contact support promptly to clarify subscription status.
Comparative recap
Quick comparison table
| Aspect | Before cancelling | After cancelling |
|---|---|---|
| Access | Full paid features available until billing period ends. | Account moves to Free Plan with limited features. |
| Billing | Auto-renewal active unless cancelled. | No future charges after cancellation; current period remains paid. |
| Refund eligibility | 14-day money-back guarantee for new subscribers. | Refunds beyond 14 days at company discretion; statutory rights apply in NZ. |
| How to cancel | Via web/mobile browser: user icon → Subscription & Billing → Cancel. | If subscribed via app stores, cancel in Apple/Google account settings. |
| Support | Contact Simply Wall St support with receipts and account details. | Provide documentation; escalate to Consumers NZ if statutory rights are affected. |
After cancelling
What to check immediately
Confirm cancellation via email or the subscription page and keep the confirmation for your records.
Check the billing date to know when paid access will end and verify no further charges are scheduled.
Helpful links and next steps
- Subscription and billing support: Simply Wall St - Payments and Subscription Management
- Terms and conditions: Simply Wall St - Terms and Conditions
- Consumers NZ for escalation and consumer rights guidance: Consumers NZ
Address
New Zealand postal address
No New Zealand postal cancellation address is publicly available for Simply Wall St.
If you require a postal contact, you will need to use the company’s international or online support channels.
Company location note
The company appears to operate from Australia and Trustpilot lists a Sydney presence; there is no confirmed NZ office address.
See customer reviews and company listing for contact context: Simply Wall St on Trustpilot (NZ).
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.