Cancel Ftmo: Easy Method

What is Ftmo

Overview

FTMO is a proprietary trading firm that offers funded trading accounts after a two-step evaluation process (Challenge and Verification).

They also operate an online shop selling branded goods and digital products, plus mobile access via App Store and Google Play.

Key points

FTMO charges one-time fees for evaluation plans (Challenge & Verification) which can be refunded under certain conditions.

Cancellation and refund rules differ between physical shop orders, digital services, and in-app purchases.

How to cancel Ftmo

Web / Shop orders (physical goods)

• Send a written withdrawal notice (for example, email to FTMO support) within 14 days of receiving the goods.
• Return the goods to FTMO within 14 days of your notice; keep proof of postage.
• FTMO must refund the purchase price including delivery within 14 days of receiving the returned goods.
• Return shipping costs are typically borne by you; refunds may be reduced for damaged items.

Web / Digital services (evaluation/challenge)

• You have 14 days to withdraw from a contract for digital services unless you begin demo trading before that period ends.
• If you start demo trading before the 14 days expire, you lose the right to withdraw for that service.
• Send withdrawal via email; FTMO should process refunds within 14 days when withdrawal rights apply.

App Store and Google Play purchases

• FTMO provides no explicit cancellation steps for in-app purchases; these are generally handled by Apple or Google.
• Contact Apple Support or Google Play support for refunds and cancellations for purchases made through their stores.

What happens when you cancel

Access and services

If you cancel a shop order, FTMO may require return of the goods and will stop any pending delivery or processing.

If you validly withdraw from an evaluation before demo trading starts, FTMO will cancel access to the paid evaluation service.

Account status and renewals

FTMO evaluation fees are usually one-time payments; cancellations do not trigger automatic renewals.

Cancelling does not remove other account data; your FTMO account may remain active for other services.

Data and records

Keep copies of all communications, order numbers, receipts and return tracking as FTMO may request them to process refunds.

FTMO may retain records of transactions and cancellations according to its terms and applicable law.

Will I get a refund?

Shop refunds and time limits

FTMO’s shop applies a 30-day refund and returns policy for physical goods, with exceptions for some items.

After 30 days, you may not be eligible for a full refund or exchange; digital shop items are non-returnable.

FTMO Refund & Returns Policy (shop.ftmo)

Evaluation fee and cooling-off rights

Evaluation fees: the fee paid for the FTMO Challenge is refunded after your first profitable payout (rewarded account).

Consumers have a 14-day cooling-off right for web purchases and evaluations, but this right ends if you start demo trading before the period expires.

Refunds for valid withdrawals must normally be processed within 14 days of receipt of the withdrawal or returned goods.

Exceptions and common reductions

• Digital services that have begun (demo trading started) are typically non-refundable under the cooling-off rules.
• Return shipping costs are usually the buyer’s responsibility for shop returns.
• Refunds may be reduced if returned goods are damaged or not in original condition.

Ftmo plans and pricing

Pricing overview

FTMO lists one-time Challenge fees by target account size; NZD amounts below are approximate conversions.

Actual charged amounts depend on payment method and currency conversion at the time of purchase.

Price table

Your consumer rights in New Zealand

Legal framework

New Zealand consumer protections come from laws such as the Fair Trading Act and distance selling rules.

These grant consumers rights to cancel online contracts within a cooling-off period unless exemptions apply.

How this applies to FTMO

• FTMO’s 14-day withdrawal right for web purchases aligns with common NZ consumer protections.
• Digital services are commonly exempt from refunds once performance has begun (e.g., demo trading started).
• App Store/Google Play purchases are handled under Apple/Google refund policies, which may differ from NZ rules.

Customer experiences

Positive feedback

Many Trustpilot reviews from New Zealand praise FTMO for clear rules, reliable payouts, responsive support, and refunding the challenge fee upon payout.

Typical comments include smooth payout processing and transparent policies.

Negative feedback

Some reviewers report disputes such as account blocks, denied access, or withheld payouts after passing evaluations.

Sitejabber shows low ratings in a small sample; experiences vary and some complaints allege rule changes or account freezing.

Documentation checklist

What to prepare

• Order number or Challenge ID.
• Email address associated with your FTMO account.
• Proof of purchase (receipt, payment confirmation).
• Date of receipt or date you began demo trading (if relevant).
• Photos of returned goods or screenshots showing service usage when disputing a claim.

Suggested withdrawal email content

• Include: subject line “Withdrawal / Cancellation - [Order or Challenge ID]”, brief statement of withdrawal, date of purchase, and requested action (refund/return).
• Attach receipts and a preferred refund method; request acknowledgement and a reference number for the request.

Common mistakes

Starting demo trading too early

A common mistake is beginning demo trading before the 14-day cooling-off period ends.

Once demo trading begins, you typically lose the right to withdraw from the evaluation purchase.

Missing return deadlines or evidence

Failing to return physical goods within the required timeframe or not keeping proof of postage can jeopardise a refund.

Poor documentation or not keeping receipts reduces chances of a smooth resolution.

Assuming App Store refunds come from FTMO

Expecting FTMO to handle App Store or Google Play refunds is a frequent error; those are generally managed by Apple or Google.

Contact the platform where you made the purchase for those refunds.

Comparative recap

Quick comparison

After cancelling

Next steps

Keep copies of all messages, proof of returns, and any transaction IDs until the refund is confirmed.

Follow up if you do not receive acknowledgement or refund within the timelines stated by FTMO.

Helpful links and contacts

• FTMO Shop Terms & Conditions
• FTMO Refund & Returns Policy
• FTMO Price List
• FTMO Evaluation T&Cs (reference)
• Apple: Request a refund for apps or content
• Google Play: Request a refund

Address

Regional office for New Zealand users

FTMO (via AU office for New Zealand users):

Three International Towers, Level 24, 300 Barangaroo Avenue, Sydney, NSW, 2000, Australia

Head office (if needed)

If instructed to send returns or formal notices to headquarters, follow FTMO’s guidance in their terms and contact support for the correct address.