Cancel Rocket Money: Easy Method

What is Rocket Money

Service overview

Rocket Money (formerly Truebill) is a personal finance app that tracks spending, manages subscriptions, negotiates bills and offers budgeting tools.

It connects to your bank accounts to identify recurring charges and can help cancel subscriptions or negotiate lower bills for a fee.

How it works in brief

Users connect accounts and review detected subscriptions and recurring payments in the app or on the website.

Premium members get automated cancellation assistance and bill negotiation services for an additional fee.

How to cancel Rocket Money

Cancel Rocket Money subscription via RocketMoney.com (direct)

• Log in at RocketMoney.com.
• Go to Account Settings > Subscriptions or Membership.
• Click "Cancel" and follow the on-screen prompts to confirm cancellation.

Cancel using the Rocket Money mobile app (Premium members)

• Open the Rocket Money app and go to the Recurring tab.
• Tap the three dots next to the subscription you want to stop.
• Select "Cancel" then choose "Cancel This For Me" to have Rocket Money cancel, or "View Instructions" to cancel yourself.

Cancel via Rocket Money website Recurring tab (Premium members)

• On the website go to the Recurring tab and click "View All".
• Click the three dots next to the subscription and select "Cancel this for me".
• Submit the brief form to authorize Rocket Money to act on your behalf.

Cancel subscriptions purchased through app stores or third parties

• If you purchased via Google Play (Android), open Google Play Store > Profile > Payments & Subscriptions > Select subscription > Cancel subscription.
• Or via play.google.com > My subscriptions > Manage > Cancel Subscription.
• If purchased via the Apple App Store or PayPal, you must cancel directly in those services; Rocket Money cannot cancel those for you.

What happens when you cancel

Access and features

On canceling a Rocket Money membership you typically lose premium features at the end of your billing period.

Free account features (if any) may remain available depending on your account settings.

Third-party cancellations and timing

When Rocket Money cancels a third-party subscription, they may act as a limited agent and supply credentials or cancellation requests to the provider.

Rocket Money states it can take up to 10 days to complete third-party cancellations; monitor the subscription to confirm the stop.

Renewals and billing stops

After cancellation your future automatic renewals should stop, but confirm by checking the subscription status with the original provider.

Keep checking bank or card statements for any residual or unexpected charges after cancellation.

Will I get a refund?

General refund policy

The Negotiation Fee is non-refundable except if an error was made or as required by applicable law.

Refund outcomes vary by product, payment method and timing; Rocket Money’s policies limit refunds for negotiation services.

Annual plan and pro-rata refunds

• Annual plan refunds are not automatic. You can request a prorated refund by emailing support after cancellation, but success is not guaranteed.
• If bill negotiation service is cancelled within 30 days after provider cancellation, you may receive a pro-rata credit (usually applied toward future negotiations) with supporting documentation.

Exceptions and processing

• If the subscription was purchased through a third party (App Store or PayPal), refunds and cancellations must be handled through that service.
• Document errors and keep receipts; disputes may require evidence to support refund claims.

Rocket Money plans and pricing

Typical plan

Pricing notes

Actual NZD pricing is set by the App Store / Google Play or by Rocket Money at checkout and may differ from these estimates.

These values are approximate; check your app store or account billing page for exact charges.

Your consumer rights in New Zealand

Consumer guarantees and protections

New Zealand consumers retain statutory protections under local consumer law, including certain guarantees about services.

If a paid service is not provided as described, you may have rights to remedies under New Zealand law.

Direct debit and ACH-like arrangements

• Allow at least 3 business days' notice to cancel direct debits or equivalent payment arrangements to avoid an upcoming charge.
• Check with your bank for local direct debit cancellation procedures that apply in New Zealand.

Refund and dispute rights

If you believe a refund is owed under NZ law, you can raise a dispute with Rocket Money and, if necessary, seek assistance from local consumer authorities.

Keep copies of all communications, receipts and cancellation confirmations for dispute resolution.

Customer experiences

Positive experiences

• Some users report helpful and patient customer service that successfully cancels subscriptions (including PayPal-billed items) when assisted.
• Many users say Rocket Money quickly removed annoying subscriptions and resolved simple cancellation requests.

Negative experiences

• Complaints include charges continuing after cancellation, confusing billing persistence after deleting the app, and unexpected fees.
• Some users report concerns about security, difficulty cancelling certain third-party purchases, or unresponsive support on forums like Reddit.

Takeaway

Experiences vary: cancellations often work smoothly for app/website-managed subscriptions, while third-party billed items are more likely to cause issues.

Document each step and confirm cancellation with the billing provider to reduce risk of ongoing charges.

Documentation checklist

Essential items to gather

• Account email and username used with Rocket Money.
• Subscription receipts or monthly billing statements showing the charge.
• Screenshots of the subscription entry in Rocket Money (Recurring tab) and any cancellation confirmation screens.

Supporting evidence for refunds or disputes

• Payment transaction IDs, bank or card statements showing the charge date and amount.
• Any messages or emails exchanged with Rocket Money support.
• Documentation that shows a provider confirmed cancellation, if Rocket Money acted on your behalf.

Common mistakes

Assuming deleting the app cancels subscriptions

Deleting the Rocket Money app does not cancel paid subscriptions. You must cancel via the app, website or the billing service that charged you.

Always confirm cancellation in the subscription provider’s portal or app store where the purchase originated.

Expecting Rocket Money to cancel App Store or PayPal charges

Rocket Money cannot cancel subscriptions billed through Apple App Store or PayPal; these must be cancelled directly with those services.

Requesting Rocket Money to cancel such items will usually result in instructions rather than a direct cancellation.

Missing timing requirements

Not allowing at least three business days for direct debit cancellation or failing to monitor the 10-day window for third-party cancellations can lead to unexpected charges.

Also, waiting too long to request a prorated refund may reduce chances of a favorable outcome.

Comparative recap

Quick method comparison

After cancelling

What to monitor

• Check your bank and card statements for 1 - 2 billing cycles to confirm no further charges.
• Look for confirmation emails or screenshots from the provider or app store confirming cancellation.

Useful links and next steps

• Rocket Money account settings - log in to cancel or manage membership.
• Google Play subscriptions help - cancel or manage Android subscriptions.
• Apple subscriptions and purchases - manage App Store subscriptions.
• PayPal subscriptions - manage recurring payments through PayPal.
• Consumer Protection (New Zealand) - local rights and complaint processes.

Contacting support

If you need a refund or have a billing dispute, gather documentation and email Rocket Money support with evidence of charges and cancellation attempts.

If unresolved, contact your bank or local consumer protection agency in New Zealand for further assistance.

Address

Rocket Money headquarters (mailing address)

Rocket Money's known U.S. headquarters address is:

8455 Colesville Road, Suite 1645, Silver Spring, MD 20910, USA

Notes on local contact

Rocket Money does not appear to maintain a postal address in New Zealand for cancellations; most account and cancellation actions are handled via app, website or U.S.-based support.

Use the in-app or web cancellation options and the support email forms for fastest resolution.