Cancel Consumerinfo.Com: Easy Method

What is Consumerinfo.Com

Overview

Consumerinfo.Com is an online service that offers access to product reviews, consumer advice and subscription-based content. It appears to operate from the United States while marketing to international users.

Main offers

Typical offers include monthly subscriptions and short-term digital passes for premium content. Some users report free trials that convert to recurring billing if not cancelled.

How to cancel Consumerinfo.Com

General steps

• Identify how you subscribed (website, App Store, Google Play or another channel).
• If you subscribed via an app store, use that store's subscription management to cancel immediately.
• If you subscribed via the website, attempt cancellation from your account settings and save screenshots of each step.

If the website or support is unresponsive

• Send a signed cancellation letter by postal mail to: ConsumerInfo.com, PO Box 2390, Allen, Texas 75013, United States. Use tracked/certified post and keep proof of posting.
• Contact your card issuer or payment provider to dispute or stop future payments if you cannot reach the company.
• If you used Google Play or App Store and no verified cancellation info is available, contact those platforms' support for subscription help and possible refunds.

What happens when you cancel

Access after cancellation

There is no verified official statement on access; in many subscription services access continues until the end of the paid period.

Keep screenshots of your account page and any cancellation confirmation to prove the cancellation date and retained access.

Renewals and data

Auto-renewal is reportedly common; ensure you cancel before the next billing date to avoid new charges.

Request account data or account deletion if you no longer want the service to retain your information.

Will I get a refund?

Official policy

No verified official refund policy for New Zealand customers was located. Expect refunds to be handled on a case-by-case basis.

Because there is no clear published policy, refunds are not guaranteed from the company.

Exceptions and actions

• If charges are unauthorised or follow a failure to cancel, contact your bank or card issuer to request a chargeback.
• Some users report successful refunds after complaint escalation; keep evidence of attempts to cancel and any communications.
• Consider lodging a complaint with consumer authorities if you cannot resolve the issue directly.

Consumerinfo.Com plans and pricing

Pricing table

Notes

All prices are in NZD and include GST according to available information.

Verify the subscription terms on your sign-up page when subscribing to confirm billing frequency and trial terms.

Your consumer rights in New Zealand

Key legal points

Under New Zealand law, there is generally no automatic right to a refund simply for change of mind unless the service breaches guarantees under the Consumer Guarantees Act (CGA).

Cooling-off periods are limited and apply in specific situations (for example some unsolicited contracts), not broadly to all online subscriptions.

Where to get help

• Refer to the New Zealand government consumer site for change-of-mind and CGA information: consumerprotection.govt.nz.
• If you believe the CGA has been breached, you can seek remedies or escalate through NZ consumer protection channels.

Customer experiences

Reported problems

Multiple customer reports describe unexpected recurring charges after 'free' trials and difficulty contacting support to cancel.

Several reviews on public complaint sites note phone numbers out of service and inability to cancel via the website.

Positive notes and variability

Some users reported eventual refunds after persistence or contacting their bank for disputes.

Experiences vary; your outcome may depend on how you paid and whether you have clear records of cancellation attempts.

Documentation checklist

Essential documents to gather

• Subscription confirmation email, invoices and receipts showing the charge.
• Bank or card statements showing the transactions and dates.
• Screenshots of account pages, subscription settings, and any cancellation attempts.

Proof of contact

• Records of phone calls, dates and times called, and any answer messages.
• Copies of postal letters (keep proof of postage), emails, and messages sent to support.
• Notes of conversations and responses from dispute channels (bank, app store, payment provider).

Common mistakes

Failing to identify subscription channel

Users often try to cancel on the website when the subscription was processed through App Store or Google Play. This delay can lead to additional charges.

Always check your payment method and the platform that billed you before attempting cancellation.

Not keeping proof

Many consumers forget to save confirmation emails, screenshots or posting receipts; lacking evidence makes disputes harder.

Keep detailed records of all cancellation attempts, correspondence and transaction records to support refund or chargeback requests.

Comparative recap

Summary table

Key takeaway

All plans require careful attention to billing dates and documentation. If the company is unresponsive, use your payment provider or bank to stop charges.

Act early and keep records to improve the chances of a successful cancellation or refund.

After cancelling

Immediate steps

• Save cancellation confirmations, screenshots and proof of any communications.
• Monitor your bank and card statements for continued or new charges.

Where to seek further help

• New Zealand consumer guidance: consumerprotection.govt.nz.
• Public complaints and reviews that document similar issues: consumerinfo.pissedconsumer.com.
• Contact your bank or card issuer to dispute unauthorised or recurring charges.

Address

Postal address (US)

ConsumerInfo.com, PO Box 2390, Allen, Texas 75013, United States.

No verified New Zealand postal address is available; use the US address for certified cancellation letters.

Recommendation

Send any postal cancellations by tracked/certified post and keep the receipt as evidence of your cancellation request.