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Cancel TOPSTEP
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Topstep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Topstep: Easy Method
What is Topstep
Overview
Topstep is an online futures trading evaluation and funded account provider that lets traders audition via a simulated Trading Combine evaluation before trading a funded account.
The service provides real-time market data, risk-management rules, and coaching resources to help traders qualify for funded accounts.
Core services
Topstep operates a web dashboard for account management, evaluation tracking, and billing.
Topstep also publishes educational content (TopstepTV), coaching, and platform tooling for trade execution and risk control.
How to cancel Topstep
Cancel on the legacy web dashboard
- Go to Dashboard → My Profile → Billing.
- Hover over the active Trading Combine subscription and click the three vertical dots.
- Choose "Cancel Subscription" to stop renewal at the end of the cycle, or "Cancel & Close Immediately" to terminate immediately.
- See the official guide: Topstep cancellation (legacy dashboard).
Cancel on the new web dashboard
- Navigate to the Billing page in the new dashboard.
- Click the "×" next to the Subscription ID to cancel the subscription.
- Confirm the cancellation when prompted; this action is irreversible and prevents future subscription actions.
- See the official guide: Topstep cancellation (new dashboard).
Other cancellation options
- You cannot cancel Topstep subscriptions through the App Store or Google Play; subscription management must be done on the Topstep web dashboard or via support.
- If needed, contact Topstep Support to request account termination or help with cancellation.
- Terms of Use note: users may terminate by contacting Support; fees are generally final and non-refundable. See: Topstep Terms of Use.
What happens when you cancel
Access and account state
If you choose end-of-cycle cancellation, your access typically remains until the current paid period ends.
If you choose immediate cancellation, access to subscription features and live data may end immediately.
Billing and renewals
Cancellation prevents future automatic renewals if processed correctly through the dashboard.
Topstep does not support cancellation via app stores; failing to cancel via the web can result in continued billing.
Data and evaluations
Live market data access and Trading Combine functionality stop according to the chosen cancellation option.
Evaluation progress and account records may remain in Topstep systems; contact Support for account closure requests.
Will I get a refund?
Standard refund policy
Topstep generally does not offer refunds after purchase because customers receive immediate access to live data and account features.
Refunds are an exception rather than the rule and must meet Topstep's published conditions.
14-Day Satisfaction Guarantee
- Within 14 calendar days of first purchase you may request a refund of one monthly renewal fee, provided you have not passed the evaluation.
- This is known as Topstep's 14-Day Satisfaction Guarantee and has conditions; check the official refund policy.
- Official reference: Topstep refund policies.
Other refund exceptions and limits
- If a subscription was left on accidentally without trading activity, you may request a refund within 72 hours of the charge.
- Resets, activation fees, Back2Funded purchases, and depth-of-market data purchases are non-refundable.
- Users who report charges after cancellation sometimes resort to chargebacks; recordkeeping and prompt contact with Support improve recovery chances.
Topstep plans and pricing
Plan overview
Topstep lists plan options and prices in USD on its website; exact NZD amounts are not published by Topstep.
Local currency may be displayed for convenience but concrete NZD pricing is not provided.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Trading Combine / Monthly Subscription | Varies | USD-based pricing; NZD display not guaranteed |
| Back2Funded / Additional Purchases | Varies | Non-refundable purchases |
| Depth-of-Market Data | Varies | Non-refundable |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law, consumers have remedies for defective services or unfair business practices, including where billing continues after cancellation.
These rights can apply where services are unavailable, faulty, or not as described.
Application to Topstep
- The 14-Day Satisfaction Guarantee aligns with the Consumer Guarantees Act where services may be rejected if not fit for purpose.
- Automatic rebilling without clear cancellation mechanisms may be challenged under unfair contract terms provisions.
- If you suspect wrongful charges, consider a chargeback through your bank or a complaint to the Commerce Commission.
Where to seek help
Contact your card issuer for chargebacks and the New Zealand Commerce Commission for potential breaches of consumer law.
For guidance, visit the Commerce Commission site: comcom.govt.nz.
Customer experiences
Positive experiences
Many users praise Topstep's responsive customer support and specific representatives noted for helpfulness.
Users also value the intuitive dashboard, structured Trading Combine evaluation, educational material, and fast payouts.
Negative experiences
Recurring complaints include platform instability (bugs, outages, execution problems) and frustrations with automatic rebilling.
Some users report slow support escalation, limited compensation for losses during outages, and challenges obtaining refunds.
Practical takeaway
- Keep records of cancellations and charges to support disputes.
- Expect mixed reviews; many traders have good outcomes while others report problems with billing and platform reliability.
Documentation checklist
Essential account details
- Your Topstep account email and username.
- Subscription ID or billing reference from the Topstep Billing page.
- Dates and amounts of charges (from your bank or card statement).
Proof and communications
- Screenshots of the Billing page showing active subscription and cancellation buttons.
- Copies of support tickets, chat transcripts, and confirmation emails.
- Bank statements or card transaction IDs for disputed charges.
Common mistakes
Assuming app-store cancellation works
A common error is attempting to cancel via the App Store or Google Play. Topstep requires cancellation through its web dashboard or support.
Failing to use the web dashboard can result in continued billing and frustration when charges appear.
Missing timing windows
Expect no refund outside the stated windows: the 14-day satisfaction period and the 72-hour accidental-charge window.
Waiting too long to request a refund or forgetting to save receipts reduces chances of recovery.
Poor recordkeeping
Not saving screenshots or support correspondence makes disputes harder to resolve and may require chargebacks.
Always capture confirmation screens and retain confirmation emails after cancelling.
Comparative recap
Key comparison
| Aspect | Topstep (summary) | What you should check |
|---|---|---|
| Cancellation method | Web dashboard (legacy or new) or contact Support; not via app stores | Use Billing page or Support; save confirmation |
| Refunds | 14-Day Satisfaction Guarantee; limited 72-hour accidental-charge window; most fees final | Request promptly and provide proof |
| Customer support | Mixed reviews; many helpful reps but some slow escalations reported | Document interactions and escalate early if unresolved |
| Platform reliability | Users report both stable use and outages/bugs | Monitor status and document outages that affect trading |
After cancelling
Follow-up steps
Save cancellation confirmation, monitor your bank for recurring charges, and retain screenshots of the Billing page.
If you are charged after cancellation, contact Topstep Support immediately and prepare documentation for a dispute.
Useful links
- How to cancel a Trading Combine subscription
- Topstep refund policies
- Topstep Terms of Use
- New Zealand Commerce Commission
Address
Postal correspondence
Topstep's corporate mailing address (U.S.) can be used for postal correspondence regarding cancellations or formal notices.
Address details
Topstep, LLC
141 West Jackson Boulevard, Suite 4240, Chicago, IL 60604, United States