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Cancellation service #1 in New Zealand
Cancel Sats: Easy Method
What is Sats
Overview
SATS is a fitness club operator offering gym access, classes and digital services under the SATS brand. Memberships can be bought directly via the SATS website or through app platforms in some markets.
Service model
Direct web subscriptions are managed by SATS and are subject to SATS terms. Subscriptions purchased through Apple or Google are typically managed through those platforms' subscription systems.
How to cancel Sats
Cancel a web (sats.no) membership
- Log in to your personal profile on sats.no and follow the cancellation option in your membership settings.
- Or cancel by sending an email, using the contact form on SATS' website, posting a letter, phoning customer service, or cancelling in person at a SATS centre.
- Provide your member details (name, membership number, contact) and desired cancellation date; keep a copy of the message.
Cancel App Store / Google Play subscriptions
- If you bought the subscription via Apple App Store, cancel through your Apple account subscriptions (Settings > Subscriptions).
- If purchased via Google Play, cancel via Google Play > Manage subscriptions. SATS website terms apply only to direct purchases.
- Recommendation: cancel via the platform where you purchased to stop future billing immediately.
Notice period and confirmation
- SATS requires one (1) month notice; termination takes effect at the end of the following month.
- SATS should confirm receipt of your cancellation within two weeks - keep that confirmation as proof.
- Prepaid memberships are generally non-refundable (see refund section for exceptions).
What happens when you cancel
Access and billing
Your access typically continues until the end of the notice period and the subscription end date specified by SATS.
Automatic renewal will stop after the termination date, but ensure cancellation was processed and confirmed to avoid extra charges.
Data and account
SATS may retain account data for administrative purposes. Request details about data retention and deletion via SATS' support channels.
If you need written confirmation of final billing or data deletion, ask SATS to provide this in writing and retain their reply.
Will I get a refund?
General refund policy
Prepaid memberships are non-refundable in normal circumstances. SATS allows the right of withdrawal only before services start; refunds apply if withdrawal is exercised before service commencement.
If the service has started, the right of withdrawal generally ceases and the member may bear reasonable costs for services already provided.
Exceptions and early termination
- Early termination for unforeseeable circumstances or serious health risks may be allowed with supporting documentation (for example, a medical certificate).
- In narrow cases SATS may refund the unused portion following approved early termination; this is not guaranteed and depends on documentation and terms.
- Under New Zealand law, certain statutory remedies may apply if services fail to meet the guarantees (see consumer rights section).
Sats plans and pricing
Available information
No publicly available NZD pricing for SATS memberships in New Zealand was located for 2024/2025.
If you need exact prices, contact SATS directly or check the purchase platform you used.
Pricing table
| Plan | Price (NZD) | Billing | Notes |
|---|---|---|---|
| Standard membership | Varies | Varies | Check SATS or purchase platform for specifics |
| Prepaid membership | Varies | Varies | Generally non-refundable |
| App-based subscription | Varies | Varies | Manage via Apple/Google if purchased there |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act (CGA) services must be provided with reasonable care and skill and be fit for purpose.
Businesses cannot contract out of the CGA; clauses that say “no refunds” or attempt to override statutory remedies are not enforceable.
Remedies and what to do
- If SATS fails to meet guarantees you may be entitled to remedies such as repair, replacement, or refund depending on the circumstances.
- Raise the issue with SATS in writing first, and keep records. If unresolved, contact Citizens Advice Bureau or Consumer Protection for next steps.
Customer experiences
Positive reports
Many users praise clean facilities, good equipment and helpful instructors. Some report prompt, knowledgeable customer service resolving issues quickly.
These positive experiences often highlight friendly staff and motivating classes.
Common complaints
Recurring negative feedback relates to billing and cancellation: unexpected renewals, being charged after attempting to cancel, and opaque binding periods.
Some users report slow or unhelpful responses from customer service when dealing with invoices or cancellations.
Documentation checklist
What to prepare before cancelling
- Membership number and full name as on the account.
- Proof of purchase (receipt, confirmation email or bank statement).
- Account email and phone number linked to the membership.
If requesting early termination or refund
- Medical certificate or other supporting documentation for health-related cancellations.
- Written statement outlining the reason for early termination.
- Copies of prior communication with SATS and any confirmation emails you received.
Common mistakes
Assuming automatic cancellation across platforms
Many members assume cancelling on the website cancels an App Store or Google Play subscription. These are usually separate and must be cancelled through the purchasing platform.
Not keeping confirmation
Failing to retain cancellation confirmation can lead to disputed charges. Always request and save written confirmation or screenshots of cancellation.
Missing notice periods
Not allowing for the one-month notice period can result in an extra month of billing. Check your membership terms and time your cancellation accordingly.
Comparative recap
How cancellation routes compare
| Platform | How to cancel | Refunds possible? | Notes |
|---|---|---|---|
| Web (via sats.no) | Cancel via personal profile, email, contact form, post, phone or in person | Prepaid: generally no. Exceptions for documented health/unforeseeable events may apply | One month notice; SATS must confirm within two weeks |
| App Store (Apple) | Manage and cancel via Apple Subscriptions in your Apple ID | Subject to Apple’s refund/subscription rules | Likely managed by Apple, not SATS; check Apple support |
| Google Play | Manage and cancel via Google Play > Subscriptions | Subject to Google Play’s refund/subscription rules | Likely managed by Google Play, not SATS; check Google support |
After cancelling
What to check immediately
- Confirm you received a written cancellation confirmation from SATS.
- Check bank or card statements to confirm recurring payments have stopped after the end date.
Helpful links and next steps
- SATS official website (sats.no) - contact forms and membership settings.
- Apple: manage subscriptions - if purchased via App Store.
- Google Play: cancel subscriptions - if purchased via Google Play.
- New Zealand Consumer Protection - information on CGA and consumer rights.
Address
Primary postal address
PO Box 37077, Parnell, Auckland 1511, New Zealand
Contact and confirmation
To confirm the correct postal or physical address for cancellation correspondence, phone SATS New Zealand on 0508 766 532 or use the contact form on the SATS website.
If you plan to post cancellation, include member details and request written confirmation of receipt; keep copies of everything sent.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.