Cancel YNAB online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ynab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ynab: Step-by-Step Guide
What is Ynab
Overview
You Need A Budget (YNAB) is a subscription budgeting app designed to help users allocate every dollar, track spending, and reach financial goals.
YNAB is cross-device and includes workshops, support resources, and tools for goal‑oriented budgeting.
Core features
Key features include rule‑based budgeting, real‑time sync across devices, and reporting tools to monitor progress.
Support resources include help articles, videos, and responsive customer service to assist with setup and ongoing use.
How to cancel Ynab
Web (direct subscription on YNAB site)
- Log into the YNAB web app and open Account Settings.
- Click "Cancel your subscription" and follow on‑screen prompts; access remains until the end of the billing cycle.
- You can alternatively email help@ynab.com to request cancellation.
- Official cancellation details: YNAB cancellation policy.
Apple App Store
- Subscriptions are managed by Apple, not YNAB.
- Open the YNAB mobile app → Settings → Manage Subscription in iTunes, or cancel via your Apple ID subscriptions in iOS settings.
- Refunds and billing issues are handled through Apple support (Apple’s policies apply).
Google Play Store
- Subscriptions are managed by Google Play, not YNAB.
- Open the Play Store app → tap your Google ID icon → Payments & Subscriptions → Subscriptions to find and cancel YNAB.
- Refunds and billing issues are handled through Google Play support (Google’s policies apply).
What happens when you cancel
Access and billing
If you cancel a direct (web) subscription, your access typically continues until the end of the current billing period.
For Apple and Google subscriptions, cancellation stops future renewals but access may continue through the paid period per the store’s rules.
Data and account deletion
Canceling does not automatically delete your account data. Account deletion is a separate action and may affect refund eligibility for annual subscriptions.
For prorated refunds on annual web subscriptions, account deletion must accompany the cancellation in many cases; check YNAB’s policy for details.
Will I get a refund?
Refunds for web (direct) subscriptions
- After the 34‑day free trial, paid annual subscriptions via the YNAB web can be eligible for a prorated refund if you delete your account (YNAB's "Don't Pay for Time You Don't Use" policy).
- No retroactive refunds, discounts, or extensions are provided for interruptions or partial use beyond that policy.
Refunds for Apple and Google purchases
- Refund eligibility for App Store and Google Play purchases is governed by Apple’s or Google’s refund policies, not YNAB’s.
- Contact Apple or Google support for refund requests on subscriptions bought through their stores.
Cooling‑off period and exceptions
- YNAB’s EEA/UK terms reference a 14‑day cooling‑off period only if services haven’t been accessed; once you start using the service, the right to a full refund may be waived.
- It’s unclear whether NZ law grants identical rights; therefore, consider cancelling before starting a trial or subscription if you want to preserve cancellation rights.
Ynab plans and pricing
Plans
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Monthly | NZ$14.99 | Monthly | Full YNAB functionality - budgeting app, cross‑device sync, workshops, sharing |
| Annual | NZ$98.99 | Annual | Full YNAB functionality - with cost savings compared to monthly |
Notes on pricing
These NZD amounts were reported by a New Zealand budgeting source and may not be confirmed on YNAB’s official site.
Official pricing is typically listed in USD; regional conversions (App Store/Google) may vary. See YNAB for official rates.
Your consumer rights in New Zealand
Cooling‑off and commencement of service
- New Zealand consumer law may include a cooling‑off period for online purchases, but entitlement depends on whether the service has been accessed.
- If you start using YNAB (including trial access) immediately, you may lose the right to a full refund even within a 14‑day window described in other jurisdictions.
App store purchases and third‑party terms
- For subscriptions purchased through Apple or Google, NZ consumer protections may apply but refunds and procedures are controlled by those platforms.
- YNAB defers to App Store and Google Play for managing cancellations, billing and refunds for store purchases.
Customer experiences
Positive feedback
- Many users report improved financial clarity, debt reduction, and reduced money stress after using YNAB.
- Reviewers praise the user‑friendly design, strong support materials, and goal‑oriented budgeting tools. See reviews: Trustpilot NZ.
Common complaints
- Some NZ users find pricing high and report limited or unreliable bank sync for New Zealand banks (manual sync required or intermittent disconnects).
- Other critiques include a learning curve, interface layout preferences, and limited language localization. See community feedback: Reddit PNZ.
Documentation checklist
What to have ready
- Your YNAB account email and login details.
- Subscription receipt or billing statement showing plan and renewal date.
- If purchased via App Store or Google Play, have your Apple ID / Google account and order ID available.
When contacting support
- State whether the subscription was bought on YNAB web, Apple App Store, or Google Play.
- Include desired outcome (cancel only, cancel + account deletion, refund request) and any relevant dates.
Common mistakes
Cancelling in the wrong place
Many users try to cancel via the YNAB web app when their subscription is managed by Apple or Google, which has no effect on store‑managed subscriptions.
Always confirm where you purchased the subscription before cancelling.
Expecting automatic refunds
Assuming a refund is automatic after cancellation is a common error - YNAB’s prorated refund policy applies in specific circumstances for web annuals, and stores follow their own policies.
If you want a refund for unused time, you may need to request account deletion with your cancellation and contact the correct billing platform.
Comparative recap
Quick summary
Choose the cancellation route based on where you purchased YNAB: web (YNAB manages), Apple (Apple manages), or Google (Google manages).
Refund chances and procedures differ by platform - web annuals may get prorated refunds with account deletion; stores follow their own rules.
Comparison table
| Purchase method | Who manages | How to cancel | Refund eligibility |
|---|---|---|---|
| Web (direct) | YNAB | Account Settings → Cancel your subscription; or email help@ynab.com | Annual subscriptions: prorated refund possible if accompanied by account deletion; trial rules apply |
| Apple App Store | Apple | Manage via iOS Subscriptions or YNAB app → Settings → Manage Subscription in iTunes | Refer to Apple’s refund policy; YNAB does not control refunds |
| Google Play Store | Play Store app → Google ID → Payments & Subscriptions → Subscriptions | Refer to Google Play refund policy; YNAB does not control refunds |
After cancelling
Things to check
- Confirm cancellation confirmation email or on‑screen confirmation from the managing platform.
- Check the date your access will end and whether you need to delete your account to request a prorated refund (web annuals).
Helpful links
Address
Company mailing address
You Need A Budget LLC, 770 E Main St, Ste 236, Lehi, UT 84043, United States.
Customer support contact
For cancellation or account questions email help@ynab.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.