Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 4Netplayers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel 4Netplayers: Easy Method
What is 4Netplayers
Overview
4Netplayers is a game-server hosting provider operated by 4Players GmbH that offers hosted servers for multiple games and subscription plans. Their services include quick server setup, configurable game hosting, and an online customer centre for managing subscriptions.
Key characteristics
The company is headquartered in Hamburg, Germany, and serves international customers including New Zealand users. Billing cycles include monthly and annual terms and some plans offer introductory discounts.
How to cancel 4Netplayers
Cancel via web (customer centre)
- Log into 4Netplayers.com.
- Go to Account → My Account → Subscriptions → Show Details → Cancel.
- Select a cancellation reason and confirm cancellation in the web interface.
Cancel by email or written notice
- Email support: send a cancellation request to support@4netplayers.com including your Customer ID (CID) and the subscription(s) to cancel.
- Written termination: if your contract has a minimum term, send a signed letter (post or fax) to the company address (see Address section) to meet notice requirements.
What happens when you cancel
Access and service termination
After cancellation your active service will normally remain available until the paid period ends unless you explicitly request immediate termination. Access to server control panels is usually retained until the contract expiration.
Renewal and auto‑renewal
Contracts with a minimum term commonly auto‑renew if you do not provide notice before the end of that term. Make cancellations in writing when a minimum term applies to avoid unintended renewal.
Will I get a refund?
General refund policy
Monthly subscriptions are generally non‑refundable after the billing period starts. Early termination of annual or minimum‑term contracts may entitle you to a partial refund, but this depends on the contract terms.
European/German cooling‑off right (where it applies)
Under EU/German distance‑contract law there is a 14‑day right of withdrawal for consumers that may allow cancellation without reason within 14 days. This legal right applies to customers covered by that jurisdiction, not automatically to all international customers.
4Netplayers plans and pricing
Pricing summary
Below are example monthly prices in New Zealand dollars (NZD) for selected game server plans. Prices may include introductory discounts for the first month.
Price table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Chase the Skies (Minecraft) | NZ$5.43 | Monthly | Minecraft server (Chase the Skies update) |
| Hytale | NZ$8.54 | Monthly | Hytale game server |
| StarRupture | NZ$12.21 | Monthly | StarRupture game server |
| Dune: Awakening | NZ$12.74 | Monthly | Dune: Awakening game server |
| 7 Days To Die | NZ$12.09 | Monthly | 7 Days To Die game server |
| Call of Duty 5 (4 slots) | NZ$5.43 | Monthly | Call of Duty 5 server, 4 slots |
| Call of Duty 5 (8 slots) | NZ$21.78 | Monthly | Call of Duty 5 server, 8 slots (50% off first month possible) |
Your consumer rights in New Zealand
Cooling‑off and cancellation rights
New Zealand law does not generally provide an automatic 14‑day cooling‑off period for online subscriptions. Cooling‑off or withdrawal rights depend on the contract terms and any express refund policy offered by the trader.
Relevant protections and options
- The Consumer Guarantees Act and Fair Trading Act protect against misleading conduct and require services to be supplied with reasonable care and skill.
- If you believe a business has misled you about cancellation or auto‑renewal, you can raise a complaint with the Commerce Commission or seek consumer advice from Citizens Advice Bureau (NZ).
- For unauthorised charges you may also contact your payment provider to dispute transactions or request a chargeback.
Customer experiences
Positive feedback
Many users praise 4Netplayers for an easy‑to‑use platform, fast server setup, reliable servers, and affordable prices. Reviewers highlight helpful onboarding and generally stable performance for many games.
Negative feedback
Recurring complaints relate to cancellation difficulties, unexpected renewals or charges, and inconsistent support responses. Some customers report delays or unfavourable experiences when seeking refunds or contesting renewals.
Documentation checklist
Information to gather before cancelling
- Customer ID (CID) and account email address.
- Subscription name, plan ID, and billing period or renewal date.
- Proof of purchase or payment receipts (screenshots or bank statements).
Evidence to keep after cancelling
- Confirmation emails, cancellation screenshots, or support ticket IDs.
- Copies of any signed written termination sent by post or fax and delivery receipts.
- Records of all communications with support (dates, times, names).
Common mistakes
Missing notice periods
Example: not submitting written cancellation before the end of a minimum term. If the contract requires notice in writing and you only use the web form or email, the cancellation may not meet the contractual requirement.
Failing to keep evidence
Example: relying on verbal confirmation or not saving confirmation screenshots. Without a written proof of cancellation, disputes over continuing charges are harder to resolve.
Comparative recap
At‑a‑glance method comparison
| Method | Typical speed | Refund likelihood | Notes |
|---|---|---|---|
| Web (Customer Centre) | Immediate confirmation | Low for monthly plans | Fastest; follow on‑screen steps and save confirmation |
| Email to support@4netplayers.com | 1 - 7 business days response | Low to medium (case dependent) | Include CID and subscription details; keep sent message and reply |
| Written (post or fax) to Hamburg address | Slow (dependent on postal service) | Medium for contract‑term disputes | Required for many minimum‑term cancellations; use tracked post and keep receipt |
Key takeaway
Use the web interface for speed, email when you need written proof, and postal termination when the contract specifically requires written notice. Always document exchanges to protect your position.
After cancelling
What to check
- Confirm you have an on‑screen or emailed cancellation receipt and save it.
- Monitor your payment method for future renewals or unexpected charges.
Helpful links
- 4Netplayers cancellation guide (official)
- 4Netplayers terms & conditions (official)
- Contact support: support@4netplayers.com
Address
Official postal address for written terminations
4Players GmbH, Paul‑Stritter‑Weg 2, 22297 Hamburg, Germany.
Notes on written notices
If your contract requires written notice, send a signed letter to the address above by tracked post or fax and keep the delivery proof. This is the address used for formal cancellations and dispute correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.