Cancel Rec Room: Easy Method

What is Rec Room

Overview

Rec Room is a social gaming platform where users create and play multiplayer games, customise avatars, and buy virtual items using Rec Tokens or a Rec Room Plus subscription.

How people use it

Players use Rec Room on multiple platforms (PC, consoles, mobile) to access community rooms, purchase items, and subscribe to premium features such as Rec Room Plus.

How to cancel Rec Room

Cancel Rec Room Plus on the web / general accounts

• Sign in to your account on Rec Room.
• Go to Account Settings > Subscriptions or Billing.
• Turn off auto-renewal at least 24 hours before the end of the current period.
• You will retain access until the end of the paid billing cycle; no refunds for unused time.

Cancel via App Store or Google Play

• iOS (App Store): Open the Settings app on your iPhone/iPad, tap your name > Subscriptions, locate Rec Room and cancel there.
• Android (Google Play): Open the Google Play Store, tap profile > Payments & subscriptions > Subscriptions, find Rec Room and cancel there.
• Do not try to cancel App Store/Play subscriptions from Rec Room’s website; those must be managed from the platform where you purchased.

What happens when you cancel

Access after cancellation

When you cancel a recurring subscription, you keep access to Rec Room Plus until the end of the current billing period.

Auto-renewal and account status

Ensure auto-renewal is turned off at least 24 hours before the period ends to prevent another charge.

Account data and purchases usually remain tied to your account even after cancelling the subscription.

Will I get a refund?

Rec Room’s stated policy

Rec Room’s terms state that payments for Rec Tokens and subscription charges are final and non-refundable, except where law requires otherwise.

Possible exceptions and New Zealand law

• Refunds are generally not available for unused portions if you cancel mid-period.
• If the service is faulty, misdescribed, or unavailable, New Zealand consumer law may give you rights to a remedy, including refund or compensation.

Rec Room plans and pricing

Plans at a glance

Below are common plans and indicative USD pricing. NZD at purchase will vary and usually includes local tax/GST.

Pricing table

Your consumer rights in New Zealand

Key protections under the CGA

In New Zealand the Consumer Guarantees Act applies to services, including digital services and subscriptions.

Services must be provided with reasonable care and skill, fit for purpose, and delivered in a reasonable time.

Remedies and how they may apply

• You cannot be contractually denied CGA rights by a “no refunds” clause.
• If Rec Room fails to meet guarantees (for example, loss of purchased items or access blocked by age‑verification errors) you may be entitled to repair, replacement, cancellation and refund, or compensation.
• Start by contacting Rec Room support; if unresolved, you can seek assistance from NZ consumer authorities.

Customer experiences

Positive feedback

Some users report long-term enjoyment and strong attachment to the platform, praising social features and creativity tools.

Common complaints

• Reports of toxic community behaviour and moderation issues.
• Criticism of low-quality user rooms, removal of features, and perceived monetisation changes.
• Occasional account age-verification glitches that block access, and reports of purchased items later being removed.
• Some users have trouble cancelling on the web if originally billed through App Store/Play Store.

Documentation checklist

Essential documents to keep

• Purchase receipts or order confirmation emails showing transaction ID and date.
• Account username, email address, and platform used (web, iOS, Android, console).
• Screenshots showing billing/subscription status and any errors or removal of items.

What to include when contacting support

• Clear description of the issue, desired outcome (cancellation, refund, restore items), and relevant screenshots.
• Reference to any CGA concerns if the service is faulty or access blocked.

Common mistakes

Timing and auto-renew

Waiting until the billing day to cancel can cause another charge; auto-renewal must be turned off at least 24 hours before the period ends.

Always check the billing cycle date in your account or App Store/Play subscriptions to avoid this issue.

Wrong cancellation method and refund expectations

Trying to cancel a subscription on Rec Room’s website when the purchase was made via the App Store or Google Play will often fail.

Expecting a change-of-mind refund is a common mistake - Rec Room’s stated policy is no refunds, aside from legal exceptions.

Comparative recap

Quick comparison

The table below compares cancellation routes, typical refund availability, and access after cancelling for common Rec Room purchases.

Comparison table

After cancelling

Next steps

• Keep confirmation of cancellation and any receipts for at least several months.
• Monitor your payment method to confirm no further charges occur after the billing cycle ends.

Helpful links

• Rec Room Support - start here for account and billing help.
• Manage subscriptions on iPhone or iPad (Apple Support).
• Manage subscriptions (Google Play Help).
• New Zealand consumer rights (Consumer Protection) - information on CGA and remedies.

Address

Postal address (local entity)

Care of The Rec Room, 88 Aorangi Street, Feilding, Feilding 4702, New Zealand.

When to use this address

Use this postal address for formal written notices to the local NZ entity or if a support channel requests a mailing address for disputes or documentation.