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Cancel BIG FISH
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I hereby notify you of my decision to terminate the contract relating to the Big Fish service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Big Fish: Easy Method
What is Big Fish
Overview
Big Fish is a digital games publisher and platform that sells downloadable casual games and offers a subscription service called Game Club.
Main services
Services include single purchases, a monthly subscription with points and discounts, and a game manager for downloads and updates.
How to cancel Big Fish
Cancel via Web (Big Fish direct / Game Club)
- Sign in to My Account on the Big Fish website.
- Go to My Subscription and select Cancel Subscription.
- Cancellation can take up to 24 hours to process; any membership fees already charged are non-refundable.
Cancel via mobile platforms (iOS / Android)
- For App Store (iOS): cancel your subscription in your Apple ID subscriptions; Big Fish cannot cancel on your behalf.
- For Google Play (Android): cancel in Google Play Subscriptions; Big Fish cannot cancel on your behalf.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access until the end of your current paid period.
Features tied to an active subscription (points, discounts, free credits) will stop renewing when the period ends.
Renewal and processing
Web cancellations may take up to 24 hours to process; platform cancellations take effect according to Apple or Google billing cycles.
Keep confirmation emails or screenshots proving the cancellation date in case of disputes.
Account and data
Canceling a subscription does not necessarily delete your Big Fish account or game purchases.
If you want account deletion, contact support explicitly; account deletion and refunds are separate matters.
Will I get a refund?
Standard refund policy for web subscriptions
For web Game Club subscriptions, payments that have been validly charged are non-refundable.
Big Fish states that once a membership fee posts, it will not be returned under the standard policy.
Platform purchases and refunds
- App Store (iOS) purchases and subscriptions: refunds are handled by Apple; contact Apple Support to request a refund.
- Google Play purchases and subscriptions: refunds are handled by Google; contact Google Play Support to request a refund.
Exceptions and New Zealand law
- Big Fish’s non-refund rule does not override New Zealand law. Under the Consumer Guarantees Act, you may be entitled to a remedy if services fail substantially.
- If a service is not of acceptable quality or fails to deliver, remedies may include repair, replacement, or refund depending on severity.
Big Fish plans and pricing
Primary plan
| Plan | Price | Period | Features |
|---|---|---|---|
| Game Club (monthly) | USD $6.99 → NZD varies by exchange rate at purchase | Monthly | 699 points, discounts, daily deal, early access, free game credit |
Pricing notes
Big Fish converts USD prices to NZD at checkout; exact NZD amounts depend on current exchange rates.
Select NZD as your currency on the checkout page to see the exact local price before confirming a purchase.
Your consumer rights in New Zealand
Key rights under NZ law
- Under the Consumer Guarantees Act 1993, services must be of acceptable quality.
- If a service fails substantially, you are entitled to a remedy such as repair, replacement, or refund.
How this applies to Big Fish
Big Fish’s Terms may state limits on refunds, but those limits do not apply to New Zealand residents where the CGA grants rights.
If you believe a Big Fish service or product fails the guarantee, you can pursue remedies under NZ consumer law.
Customer experiences
Positive feedback
Some long-time users praised features such as try-before-you-buy and download safety prior to recent interface changes.
Positive reports often reference successful downloads and early purchase satisfaction before platform updates.
Common complaints
Many users report trouble accessing previously purchased games after updates, especially on Mac or older devices.
Frequent issues include slow or unhelpful customer support and billing problems such as being charged after cancel requests.
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