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Cancel Big Fish Game Club: Easy Method
What is Big Fish Game Club
Overview
Big Fish Game Club is a subscription offering tied to Big Fish Games that provides members with benefits such as credits, discounts, and access to purchased titles through the Big Fish ecosystem.
Membership purpose
The Club primarily supports players who frequently buy casual games from Big Fish and want recurring benefits and store credits.
How to cancel Big Fish Game Club
Cancel via Big Fish website
- Sign in to your account on the Big Fish site.
- Go to the "My Game Club" page in your account settings.
- Click "Cancel/Edit" or "Cancel Membership" and follow the prompts to confirm cancellation.
- Ensure you cancel at least 24 hours before the end of the current billing cycle to avoid the next charge.
Cancel via app stores
- If you bought the subscription through the Apple App Store or Google Play, cancel directly through that provider.
- Big Fish cannot cancel App Store or Google Play subscriptions for you; use Apple or Google account subscription settings instead.
What happens when you cancel
Access after cancellation
After you cancel a web subscription, you keep access to purchased games and any earned points or credits until the end of the current billing cycle.
Renewal and billing
Cancelling stops future automatic renewals if done at least 24 hours before the next billing date.
If you do not cancel in time, you may be charged for the following cycle and will need to cancel again to stop further renewals.
Will I get a refund?
Big Fish policy
Big Fish's Game Club Terms of Use state that membership payments and purchases are non-refundable.
The terms also say that cancelling or deleting your account does not entitle you to refund, credit, or compensation.
Possible exceptions and alternatives
- If digital content is faulty, misrepresented, or not fit for purpose, New Zealand consumer law may provide remedies despite Big Fish's no-refund terms.
- If you purchased through Apple or Google, you can request refunds using their respective refund processes and policies.
Big Fish Game Club plans and pricing
Plan overview
The public information on specific plan tiers and pricing can vary by offer, region, and sales channel.
Current plans and prices
| Plan name | Price | Billing cycle | Notes |
|---|---|---|---|
| Game Club Membership | Varies | Monthly | Includes in-store credits and member benefits; exact pricing depends on sales channel. |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law (for example, the Consumer Guarantees Act and the Fair Trading Act), consumers have rights to goods and digital content that are of acceptable quality and as described.
Applying those rights
- Terms that exclude statutory rights are generally unenforceable in NZ.
- If digital content is faulty, misrepresented, or not fit for purpose, you may be entitled to a remedy even if Big Fish's terms say no refunds.
- For purchases via Apple or Google, use their refund and dispute routes in addition to NZ consumer protection options.
Customer experiences
Positive experiences
Some long-time users report value in retaining access to a large library of purchased games and credits after cancelling.
Examples include users keeping significant remaining credits and many owned titles accessible through their accounts.
Negative experiences
Other users report technical issues such as inability to download or run games after updates, crashes, or Game Manager problems.
Complaints also include slow or unhelpful support, billing disputes, and allegations of wrongful charges or loss of access, especially among non-US customers.
Documentation checklist
What to gather before contacting support
- Account email and username used with Big Fish.
- Order numbers, subscription receipts, and payment dates.
- Screenshots showing subscription status, error messages, or billing charges.
Additional evidence for disputes
- Correspondence with Big Fish support (emails, ticket numbers, dates).
- Payment method statements or card transaction records showing charges.
- Device and platform details (Windows/Mac, browser, or app store used).
Common mistakes
Missing the cancellation window
Many customers assume cancelling on the billing date is enough; however, Big Fish requires cancellation at least 24 hours before the cycle ends to prevent renewal.
Trying to cancel through the wrong channel
Purchases made through Apple or Google must be cancelled via those providers. Contacting Big Fish will not stop App Store or Google Play renewals.
Not keeping proof
Failing to save receipts, screenshots, or confirmation emails makes disputes and refund requests harder to pursue with support or your payment provider.
Comparative recap
How cancellation differs by channel
| Method | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| Web (Big Fish site) | Cancel via "My Game Club" -> Cancel/Edit or Cancel Membership at least 24 hours before renewal. | Generally non-refundable per Big Fish terms; NZ consumer law may allow remedies for faults. | Access to purchased games and points until end of current billing cycle. |
| Apple App Store | Cancel subscription in your Apple ID / Subscriptions settings. | Refunds handled by Apple; request via Apple Support. | Subject to Apple subscription terms; usually access continues until end of paid period. |
| Google Play | Cancel subscription in Google Play -> Subscriptions. | Refunds handled by Google; request via Google Play Help. | Access typically remains until the paid period ends. |
After cancelling
What you can do next
- Save or print your cancellation confirmation and any related receipts.
- Monitor your card or payment account for any unexpected charges after cancellation.
Helpful links and contacts
- Big Fish Games (official site)
- Apple: cancel subscriptions and request refunds
- Google Play: cancel subscriptions and request refunds
- New Zealand Consumer Protection (official guidance)
Address
Big Fish corporate address
Big Fish Games, Inc. 1999 Harrison Street Suite 2300 Oakland, CA 94612 United States
Note about local support
Big Fish does not have a physical office in New Zealand; if you need help, contact Big Fish support online and consider NZ consumer protection routes if necessary.
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Big Fish Game Club membership via the website, sign in to your account, go to the 'My Game Club' page, and click 'Cancel/Edit' or 'Cancel Membership.' Make sure to do this at least 24 hours before your next billing cycle to avoid being charged.
To cancel your Big Fish Game Club membership purchased through the Apple App Store, go to your Apple ID settings and manage your subscriptions. Big Fish cannot cancel App Store subscriptions for you, so ensure you follow Apple's cancellation process.
After you cancel your Big Fish Game Club membership, you will retain access to your purchased games and any earned points or credits until the end of your current billing cycle.
According to Big Fish's policy, membership payments are generally non-refundable. However, if you believe you have a valid claim, you can check New Zealand consumer law for possible remedies, especially if the digital content was faulty.
The Big Fish Game Club membership typically operates on a monthly billing cycle. If you cancel at least 24 hours before the next billing date, future renewals will stop, but you may still be charged for the current cycle if you miss the deadline.