Cancel Big Fish: Easy Method

What is Big Fish

Overview

Big Fish is a digital games publisher and platform that sells downloadable casual games and offers a subscription service called Game Club.

Main services

Services include single purchases, a monthly subscription with points and discounts, and a game manager for downloads and updates.

How to cancel Big Fish

Cancel via Web (Big Fish direct / Game Club)

• Sign in to My Account on the Big Fish website.
• Go to My Subscription and select Cancel Subscription.
• Cancellation can take up to 24 hours to process; any membership fees already charged are non-refundable.

Cancel via mobile platforms (iOS / Android)

• For App Store (iOS): cancel your subscription in your Apple ID subscriptions; Big Fish cannot cancel on your behalf.
• For Google Play (Android): cancel in Google Play Subscriptions; Big Fish cannot cancel on your behalf.

What happens when you cancel

Access after cancellation

After cancellation you typically retain access until the end of your current paid period.

Features tied to an active subscription (points, discounts, free credits) will stop renewing when the period ends.

Renewal and processing

Web cancellations may take up to 24 hours to process; platform cancellations take effect according to Apple or Google billing cycles.

Keep confirmation emails or screenshots proving the cancellation date in case of disputes.

Account and data

Canceling a subscription does not necessarily delete your Big Fish account or game purchases.

If you want account deletion, contact support explicitly; account deletion and refunds are separate matters.

Will I get a refund?

Standard refund policy for web subscriptions

For web Game Club subscriptions, payments that have been validly charged are non-refundable.

Big Fish states that once a membership fee posts, it will not be returned under the standard policy.

Platform purchases and refunds

• App Store (iOS) purchases and subscriptions: refunds are handled by Apple; contact Apple Support to request a refund.
• Google Play purchases and subscriptions: refunds are handled by Google; contact Google Play Support to request a refund.

Exceptions and New Zealand law

• Big Fish’s non-refund rule does not override New Zealand law. Under the Consumer Guarantees Act, you may be entitled to a remedy if services fail substantially.
• If a service is not of acceptable quality or fails to deliver, remedies may include repair, replacement, or refund depending on severity.

Big Fish plans and pricing

Primary plan

Pricing notes

Big Fish converts USD prices to NZD at checkout; exact NZD amounts depend on current exchange rates.

Select NZD as your currency on the checkout page to see the exact local price before confirming a purchase.

Your consumer rights in New Zealand

Key rights under NZ law

• Under the Consumer Guarantees Act 1993, services must be of acceptable quality.
• If a service fails substantially, you are entitled to a remedy such as repair, replacement, or refund.

How this applies to Big Fish

Big Fish’s Terms may state limits on refunds, but those limits do not apply to New Zealand residents where the CGA grants rights.

If you believe a Big Fish service or product fails the guarantee, you can pursue remedies under NZ consumer law.

Customer experiences

Positive feedback

Some long-time users praised features such as try-before-you-buy and download safety prior to recent interface changes.

Positive reports often reference successful downloads and early purchase satisfaction before platform updates.

Common complaints

Many users report trouble accessing previously purchased games after updates, especially on Mac or older devices.

Frequent issues include slow or unhelpful customer support and billing problems such as being charged after cancel requests.