Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Discord service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Discord: Easy Method
What is Discord
Overview
Discord is a communications platform designed for voice, video, and text chat. It is commonly used by gamers, communities, educators, and teams.
Service model
Discord is available as a free service with optional paid upgrades (Nitro) and server-level purchases. Paid items are sold either directly via Discord (web/desktop) or through mobile app stores.
How to cancel Discord
Cancel on Web / Desktop
- Open Discord in your browser or desktop app.
- Go to User Settings → Subscriptions.
- Choose Manage for the subscription and click "Cancel my Membership".
- Subscription remains active until the end of the current billing period.
Cancel for Mobile purchases (iOS / Android)
- If you bought via the iOS App Store, cancel through your Apple subscriptions in Settings or reportaproblem.apple.com.
- If you bought via Google Play, cancel through Google Play subscriptions or Google Play Help.
- Discord cannot cancel in-app purchases made through app stores; you must use the original device/store.
What happens when you cancel
Access and features
If you cancel a Nitro or server subscription purchased via Discord web/desktop, your paid features stay active until the end of the paid period.
Account data and renewal
Cancelling a paid membership does not delete your Discord account or server data. Auto-renewal for the subscription is turned off; you retain free-tier access.
Will I get a refund?
General refund rules
One-time Premium App purchases are non-refundable. Subscriptions may be refundable if requested within 5 days of the initial purchase.
Special cases and app-store purchases
- Server subscription refunds: request via Discord Support within 5 days of purchase (dis.gd/billing).
- Server Shop purchases are non-refundable, except by contacting Support for defective or problematic items.
- Marvel Rivals Shop: contact billing within 14 days if the purchase is defective or problematic.
- iOS purchases: refunds must be requested from Apple App Store; Discord cannot issue refunds for App Store charges.
- Android purchases: refunds must be requested from Google Play (use the GPA number in correspondence).
Discord plans and pricing
Available plans
Discord offers Nitro tiers. Pricing is displayed in USD for New Zealand customers; local charges may vary with exchange rates and taxes.
Pricing notes
Discord does not typically provide localized NZD pricing. The final NZD charge depends on your bank's conversion and fees.
| Plan | Price (USD) | Billing period | Notes |
|---|---|---|---|
| Nitro Basic | USD 2.99 / month or USD 29.99 / year | Monthly / Annual | Standard Nitro Basic features |
| Nitro (Full) | USD 9.99 / month or USD 99.99 / year | Monthly / Annual | Full Nitro features |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and Fair Trading Act, digital services must be fit for purpose, match their description, and be provided with reasonable care and skill.
How this applies to Discord purchases
- If a paid feature is defective or not as promised, NZ consumers can seek remedies even if the vendor's policy says "no refunds".
- App-store-mediated purchases (Apple/Google) may limit Discord's direct ability to refund; you can still pursue remedies via the store or your bank.
- If necessary, escalate unresolved disputes through the Commerce Commission or consumer dispute channels in New Zealand.
Customer experiences
Positive summaries
- Long-time users praise Discord as a free, versatile platform for community building and communication.
- Nitro users note benefits such as improved appearance and incentives when using paid features.
Common complaints
- Users report slow or limited customer support, especially for bans, hacked accounts, or account deletion.
- Reports of false-positive moderation, unjust bans, app glitches, and frustrations with paywalled features are frequent.
- Some users describe difficulties obtaining refunds or seeing charges continue after cancelling.
Documentation checklist
What to gather before contacting support
- Order receipt or purchase confirmation (email or transaction ID).
- Billing statement showing the charge (credit card or bank statement).
- For Google Play: the GPA number from the purchase receipt.
- For Apple: your Apple order details or report-a-problem record.
Information for Support requests
- Account email or Discord tag and approximate purchase date.
- Describe the issue clearly (e.g., double charge, defective item, or accidental purchase).
- Attach screenshots if the issue is visible in the app or receipts.
Common mistakes
Canceling in the wrong place
Many users try to cancel in Discord when the subscription was bought via the App Store or Google Play. That prevents successful cancellation and refund requests.
Missing time windows and evidence
Waiting past refund windows (e.g., 5 days for some Discord refunds) or not saving receipts reduces your chance of a successful refund.
Comparative recap
Quick comparison
The table below compares cancellation method, refund route, and practical notes for each purchase channel.
How to act
Use the appropriate channel depending on where you purchased the product to avoid delays.
| Purchase channel | How to cancel | Refund route | Notes |
|---|---|---|---|
| Web / Desktop (Discord direct) | Settings → Subscriptions → Manage → "Cancel my Membership" | Request via Discord Support (dis.gd/billing) if within refund window | Subscription remains until billing period ends |
| iOS App Store | Cancel through Apple subscriptions or reportaproblem.apple.com | Apple App Store handles refunds | Discord cannot cancel or directly refund App Store charges |
| Google Play (Android) | Cancel via Google Play subscriptions in the Play Store | Google Play handles refunds (use GPA number) | Discord cannot cancel in-app purchases made through Play |
After cancelling
Confirmations and checks
- Keep cancellation confirmation emails or screenshots of the cancellation screen.
- Monitor your bank or card statement to ensure no further charges occur.
Helpful links
- Discord billing & support: dis.gd/billing
- Apple refunds/report a problem: reportaproblem.apple.com
- Google Play refunds: Google Play Help
Address
Discord headquarters (for formal correspondence)
Discord, Inc.
444 De Haro Street, Suite 200, San Francisco, CA 94107, United States
Notes on contacting by mail
Discord does not maintain a separate New Zealand postal address publicly. Use the US address for formal notices if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.