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Cancel EATS PASS
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Eats Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Eats Pass: Simple Process
What is Eats Pass
Overview
Eats Pass (also marketed as Uber One in some regions) is a subscription that offers delivery fee savings and member promotions on eligible Uber Eats orders.
Who it suits
The plan targets frequent Uber Eats users in New Zealand who want reduced delivery and service fees and occasional member-only promotions.
Key benefit summary
Typical benefits include $0 delivery and service fee savings on eligible orders and occasional rewards such as percentage back on rides and exclusive offers.
How to cancel Eats Pass
Cancel on the Uber Eats mobile app (iOS/Android)
- Open the Uber Eats app.
- Tap Account or Profile, then select Eats Pass.
- Choose Manage Membership and select End Membership or Leave Eats Pass.
- Confirm cancellation; you retain benefits until the end of the current billing cycle.
Cancel on the Uber Eats website (desktop/web)
- Visit the Uber Eats website and sign in to your account.
- Open the menu and select Eats Pass.
- Choose Manage Membership and follow the prompts to cancel.
- Confirm cancellation in the web interface; access remains until cycle end.
If you cannot cancel via app or web
- Contact Uber Eats Support through the app help section or support forms if cancellation is blocked.
- If a timing rule applies (see "What happens when you cancel"), contact Support well before the next scheduled payment.
What happens when you cancel
Access after cancelling
Cancelling does not immediately remove your benefits. You keep Eats Pass benefits until the end of your current billing cycle.
Renewal and billing timing
Subscriptions stop renewing after cancellation but the current cycle runs to its scheduled end date.
Account and data
Your subscription history and relevant account data remain in your Uber account for record and support purposes.
Will I get a refund?
Standard refund policy
Monthly payments for Eats Pass are generally non-refundable and non-transferable. There are no pro-rata refunds if you cancel mid-cycle.
Cooling-off period exception
- You may be eligible for a full refund if you cancel within a 5 business day cooling-off period after initial purchase (or after renewal for annual plans).
- Free trials are typically excluded from this refund right.
Other refund circumstances
- Refunds outside the cooling-off window are rare and considered case-by-case.
- If you are within 48 hours of a scheduled payment, some regional policies advise contacting Support to avoid a charge.
Eats Pass plans and pricing
Current New Zealand plan
Below is the known public pricing for Eats Pass in New Zealand as of 2024/2025.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Uber One (Eats Pass) | NZ$9.99 | Monthly | $0 delivery fee and service fee savings on eligible orders; 5% back on Uber rides; periodic member-only promos; cancel anytime |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law, including the Consumer Guarantees Act, consumers may be entitled to remedies when services are not provided as agreed.
When terms conflict with law
Company "no refund" terms do not override statutory rights. If a delivery or service fail occurs, you may still be entitled to repair, replacement or refund under law.
Practical steps for enforcement
- Raise the issue with Uber Eats Support first and keep records of correspondence.
- If unresolved, consider dispute options such as your bank or PayPal chargeback and contact consumer protection agencies for advice.
Customer experiences
Negative reports
Some New Zealand users report difficulty obtaining refunds for missing or incorrect orders and say in-app support sometimes denies refunds.
There are reports of Eats Pass benefits not applying on web orders and confusion about eligibility for member discounts.
Positive reports
There were no notable positive reviews specific to Eats Pass in New Zealand found in reviewed sources.
Common themes
- Delays or missing deliveries can lead to contested refunds.
- Users often resolve issues faster with clear documentation (screenshots, order IDs, timestamps).
Documentation checklist
Account and purchase records
- Uber account email/phone and subscription billing date.
- Payment receipts or bank statements showing the subscription charge.
Order and issue evidence
- Order number(s), time and date of affected delivery(s).
- Screenshots of the order, chat with courier, or app error messages.
Support correspondence
- Copies of messages exchanged with Uber Eats Support.
- Reference or case numbers provided by support staff.
Common mistakes
Assuming immediate cancellation
Many users expect benefits to end immediately. In fact, cancellation usually prevents renewal but keeps access until the billing cycle ends.
Expecting pro‑rata refunds
Assuming a partial refund after cancelling mid-cycle is a frequent error. Monthly Eats Pass fees are typically non-refundable outside the cooling-off window.
Poor documentation
Failing to save receipts, order IDs, or screenshots reduces the chance of a successful support resolution or chargeback.
Comparative recap
Quick feature comparison
The table below summarises key practical points about cancelling and refunds for Eats Pass in New Zealand.
At-a-glance
| Feature | Eats Pass (New Zealand) |
|---|---|
| How to cancel | Via Uber Eats app or website (Account/Profile → Eats Pass → Manage Membership → End Membership) |
| Access after cancel | Access continues until the end of the current billing cycle |
| Refund policy | Monthly fees non-refundable; 5 business day cooling-off period may allow full refund |
| Price (example) | NZ$9.99 monthly for Uber One (Eats Pass) |
After cancelling
Verify cancellation
Check your Uber Eats account subscription page to confirm the membership status and the final access end date.
If you need help or a refund
- Contact Uber Eats Support through the app help section or support forms in your account.
- Reference the Uber subscription terms at Uber subscription terms and the cancellation guide at How-To Geek for procedural guidance.
Further escalation
If Support does not resolve a valid service failure, consider contacting your payment provider for dispute options or seek advice from New Zealand consumer protection authorities.
Address
Local office in New Zealand
Uber Technologies Inc., Level 1, 100 Moorhouse Avenue, Addington, Canterbury 8011, New Zealand.
Using the address
This address is provided for reference; subscription cancellations are managed via the app or website, not by postal request.