Cancel Facebook: Easy Method

What is Facebook

Overview

Facebook (operating under Meta) is a social network and platform for pages, groups, messaging, Marketplace and creator subscriptions.

It offers both free accounts and paid subscriptions - such as creator subscriptions and Meta Verified - with features like fewer ads, verification and support options.

How Facebook is provided in NZ

In New Zealand, Facebook services are provided by Facebook/Meta and may be subject to local terms and consumer protections.

Purchases may be made directly via Facebook (web) or through third-party app stores (Apple App Store, Google Play), which affects cancellation and refund routes.

How to cancel Facebook

Cancel a direct subscription (web)

• Sign in to Facebook on the web.
• Go to Settings or subscription controls and change the "No ads" or relevant subscription setting.
• Cancel more than 24 hours before your next payment to stop renewal on that date.

Cancel via mobile app stores and creator subscriptions

• For Android (Google Play): open the Google Play Store, find the subscription and cancel there. From the Facebook app go to Subscriber Hub → Manage Subscription to be redirected.
• For iOS (App Store): cancel via Apple's subscription management in Settings or the App Store; Facebook cannot cancel App Store purchases for you.
• To stop a creator subscription on desktop: go to the creator’s Page → Subscriber Hub → Manage Subscription → Recurring Payment → cancel. Do this at least 24 hours before renewal.

What happens when you cancel

Access after cancellation

If you cancel more than 24 hours before renewal, access to the paid features generally continues until the end of the current billing period.

If you choose instant cancellation, benefits may be removed immediately - no pro‑rata credit - unless local law requires otherwise.

Renewal and billing timing

Cancelling within 24 hours of the next payment usually delays cancellation until the following billing period and does not stop the imminent charge.

For subscriptions bought through app stores, the store controls the renewal timing and access period after cancellation.

Will I get a refund?

Refunds for direct purchases from Facebook/Meta

When you buy directly from Facebook/Meta you generally have a 14‑day legal right of withdrawal; a refund may be available if you withdraw within that period.

Refunds for direct purchases may be reduced to account for days of service already used, as set out in Meta’s terms. See the terms for details: Facebook No Ads Terms.

Refunds for App Store and Google Play purchases

• Purchases made through Apple or Google require refunds to be requested from those platforms; Facebook cannot process those refunds. See: Facebook help.
• Refund timing varies by provider; once approved, refunds are credited to the original payment method and may take several working days to appear.
• Creator subscription refunds: cancel at least 24 hours before billing to avoid another charge. Instant cancellations may remove benefits immediately without refund unless required by law.

Facebook plans and pricing

Current plan examples

Below is the pricing information available for New Zealand users and notable plan details.

Prices can change and in some cases are shown in other currencies depending on platform and region.

Notes on pricing

*Individual Meta Verified plans launched in NZ/Australia with USD pricing on web and higher mobile prices via app stores; direct NZD prices may not be published for all plans.

Always check the purchase page at the time of signup for the current price and currency.

Your consumer rights in New Zealand

Statutory rights and withdrawal

New Zealand consumers generally have a 14‑day right of withdrawal for direct digital purchases, permitting refunds within that period subject to terms.

Meta’s terms acknowledge a right of withdrawal for purchases made directly from them; check the specific term for the product you bought: No Ads Terms.

Third‑party platforms and protections

• App Store and Google Play purchases are governed by Apple’s and Google’s refund and consumer policies; you must use their processes for refunds and cancellations.
• For scams or fraudulent Marketplace purchases, Facebook provides limited purchase protection in NZ; consumers often need to use bank chargebacks or police reports.
• Consider reporting misleading or deceptive listings under NZ’s Fair Trading Act and to the Commerce Commission or consumer advice services.

Customer experiences

Positive feedback

Some NZ users report Facebook remains a useful source of information and community connection; for example, Trustpilot reviewers have noted value in the service for news and social uses.

Verified positive feedback can be found on review platforms such as Trustpilot: Facebook on Trustpilot (NZ).

Common criticisms

• Many reviewers report slow or unhelpful support for account recovery and ad/account issues.
• Users complain about AI‑driven moderation producing wrongful bans with limited appeal options.
• Scams on Marketplace and fraudulent ads are frequently reported, with users often relying on banks or police to seek redress.
• See community discussions on Reddit for examples of Marketplace scams: Reddit Marketplace thread.

Documentation checklist

What to gather before cancelling

• Account email or phone and login details for the Facebook account with the subscription.
• Order or subscription receipt showing date, payment method and plan name.
• Confirmation of billing cycle and next payment date (from account settings or receipts).

Supporting documents for refunds or disputes

• If purchased via App Store/Google Play: app store receipt and transaction ID.
• For Marketplace disputes: screenshots of listings, messages with seller, payment confirmations, and police or bank reference numbers if used.
• Any correspondence with Facebook support or reports submitted through the platform.

Common mistakes

Cancelling in the wrong place

A frequent error is attempting to cancel an App Store or Google Play purchase directly on Facebook. Those purchases must be cancelled through Apple or Google.

If you bought on the web, cancelling in the app store will not stop web billing; check where the payment was charged.

Missing the 24‑hour window and instant cancellation consequences

Cancelling within 24 hours of renewal usually results in being charged for the next period and the cancellation taking effect at the following cycle.

Choosing instant cancellation can remove paid benefits immediately without a pro‑rata refund; always read the cancellation confirmation before confirming.

Comparative recap

At-a-glance comparison

Key takeaway

Where you purchased determines how you cancel and who handles refunds - web = Meta; App Store = Apple; Play Store = Google.

Always check next billing date and cancel well before the 24‑hour cutoff to avoid unintended charges.

After cancelling

Follow-up steps

• Save any cancellation confirmation or screenshot from your account or app store.
• Monitor the payment method for any unexpected charges in the next few days.

Useful links and escalation

• Facebook subscription and refund help: facebook.com/help.
• Meta No Ads Terms and withdrawal details: facebook.com/legal/no_ads_terms.
• If you purchased via App Store or Google Play, use their refund/reporting processes and support pages.
• For scams or fraudulent Marketplace transactions, consider contacting your bank, filing a police report, and reporting to NZ consumer authorities. For consumer guidance see: consumer.org.nz.

Address

Registered office for Facebook New Zealand Limited

Dentons Kensington Swan

Level 4, 40 Bowen Street, Pipitea, Wellington 6011, New Zealand

Postal and legal notices

No separate public cancellation postal address is published; postal notices can be directed to the registered office above if required for legal correspondence.

For platform help and account actions, use the in‑app or web support channels before sending postal notices.