Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fortnite Crew service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fortnite Crew: Easy Method
What is Fortnite Crew
Overview
Fortnite Crew is a monthly subscription that bundles the current Battle Pass, V‑Bucks, and exclusive monthly Crew Packs and cosmetics.
It also includes partner passes (OG, LEGO, Music) and select cross-promotional benefits, depending on season and platform.
Who it suits
The service suits players who buy the Battle Pass every season and want a steady V‑Buck allowance plus exclusive items.
It is billed monthly and auto‑renews until you cancel via the platform you used to subscribe.
How to cancel Fortnite Crew
Important principle
You must cancel Fortnite Crew through the platform where you purchased it; Epic cannot cancel platform subscriptions for you.
Until you cancel, the subscription will continue to auto‑renew on the billing schedule of that platform.
Step-by-step cancellation (by platform)
- App Store (iOS): Open Settings → Your Name → Subscriptions → select "Fortnite Crew" → Cancel Subscription. You can also cancel at account.apple.com.
- Google Play (Android): Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select "Fortnite Crew" → Cancel subscription.
- Epic Games / Web / PC / Mobile browser: Sign in to your Epic Games account → Account → Subscriptions → Fortnite Crew → Cancel Subscription. You can also cancel in‑game via the Passes tab or through the Epic Games Store app.
- Console stores (PlayStation, Xbox, Nintendo): Go to your console account settings → Subscriptions/Manage subscriptions → locate Fortnite Crew → Cancel. The subscription must be managed on the same console account used to subscribe.
What happens when you cancel
Access and content
Your current month of Fortnite Crew remains active until the end of the paid billing period after cancellation.
Any items or V‑Bucks already granted remain in your account after the subscription ends.
Renewal and data
Auto‑renewal stops at the end of the current billing cycle; you will not be charged for subsequent months after cancellation takes effect.
Epic retains account records and entitlement history per its policies; cancelling does not automatically delete your Epic account or game data.
Will I get a refund?
Official refund policy
Fortnite Crew subscriptions are generally non‑refundable; cancelling stops future charges but does not refund past payments.
Epic states refunds are not issued for Crew subscriptions as a standard rule.
Exceptions and special cases
- If you subscribed to Crew within 14 days after purchasing a Battle Pass (or similar pass), you may receive a one‑time V‑Buck credit equal to what you paid for that pass; this is a limited case and grants V‑Bucks, not a cash refund.
- If the service is defective or materially different from what was promised, consumer remedies under New Zealand law may apply; contact your payment provider or Consumer Protection if needed.
Fortnite Crew plans and pricing
Monthly plan
| Plan | Price (approx., NZ) | Billing period | Includes |
|---|---|---|---|
| Fortnite Crew (monthly) | NZ$17 - 18 (estimated) | Monthly | Battle Pass, OG/LEGO/Music Pass items (seasonal), 1,000 V‑Bucks/month, monthly Crew Pack, Rocket Pass Premium in Rocket League |
Notes on price
There is no single public NZD price from Epic; the USD price is US$11.99/month, and the NZD estimate reflects conversion and taxes.
Actual price may vary by platform and include local taxes or platform fees.
Your consumer rights in New Zealand
Legal protections
Under New Zealand law (including the Consumer Guarantees Act), consumers have rights if digital services are not of acceptable quality or are misleading.
Clear, prominent non‑refund statements at point of sale can limit refunds, but they do not override rights when a service is faulty or misrepresented.
Practical steps for disputes
- Contact the platform (Apple, Google, console store) and Epic support first to request a remedy.
- If unresolved, contact your payment provider (card issuer) to discuss charge disputes or refunds.
- Consider raising a complaint with New Zealand consumer authorities (e.g., Commerce Commission or Consumer Protection) if cancellation is obstructed or information was misleading.
Customer experiences
Positive feedback
Some players appreciated the one‑time V‑Buck credit received when subscribing to Crew shortly after buying a pass.
Others like the bundled value of the Battle Pass and monthly V‑Bucks for a steady content flow.
Negative feedback
Reviews in New Zealand and elsewhere report issues such as server instability, performance problems, and complaints about monetisation practices.
Users also report difficulties cancelling on consoles or navigating platform menus, leading to accidental renewals for some.
Documentation checklist
What to gather before cancelling or disputing
- Account email/username used for the subscription.
- Receipt or order confirmation showing the subscription purchase date and platform.
- Payment method details (last 4 digits of card, Apple/Google account ID).
- Device and platform information (iOS, Android, PS/Xbox/Switch, or Epic account).
What to include in support requests
- Clear statement of the request (cancel subscription / request refund / report issue).
- Attach screenshots of receipts, subscription status, and any error messages.
Common mistakes
Canceling the wrong place
A common error is cancelling in Epic but the subscription was bought through Apple/Google/console, so the subscription keeps renewing.
Always check which platform charged you before cancelling.
Timing and assumptions
Expecting a refund after cancelling is another frequent mistake - Crew is non‑refundable in most cases.
Also, forgetting to cancel shared or family accounts can lead to renewed charges if another family member set up the subscription.
Comparative recap
How platforms differ
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your Name → Subscriptions → Fortnite Crew; or account.apple.com | Generally non‑refundable; contact Apple for disputes | Apple manages billing and refund decisions |
| Google Play (Android) | Google Play Store → Payments & subscriptions → Subscriptions → Fortnite Crew | Generally non‑refundable; contact Google Play for disputes | Epic cannot cancel Google Play subscriptions for you |
| Epic / Web / PC | Epic Games account → Subscriptions → Cancel Subscription; in‑game Passes tab | Generally non‑refundable; Epic support may assist for defects | Direct Epic management of subscription and entitlements |
| Consoles (PS / Xbox / Switch) | Console account settings → Subscriptions/Manage subscriptions → Fortnite Crew | Generally non‑refundable; contact console store for disputes | Subscription tied to the console account that purchased it |
Key takeaway
Cancel on the same platform that billed you; stopping auto‑renew prevents future charges but usually does not produce refunds.
For billing disputes, contact the platform first, then Epic, and use consumer protection channels if necessary.
After cancelling
Verify cancellation
Check your subscription status in the platform account to confirm cancellation and note the end date of the current billing period.
Retain receipts/screenshots as proof that you cancelled before the next renewal.
Helpful links
- Epic Games - How to cancel Fortnite Crew
- Apple - Cancel subscriptions on iPhone or iPad
- Google Play - Cancel subscriptions
- New Zealand Consumer Protection
Address
Epic Games legal contact
For formal correspondence or legal notices, use the corporate address for Epic Games, Inc.
Epic Games, Inc., 620 Crossroads Blvd., Cary, NC 27518, USA (Attn: Legal Department)
When to use this address
Use the legal address for formal disputes, notices, or if advised by legal counsel or a consumer authority.
Ordinary cancellation and billing queries are handled online through the platform or Epic support channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.