Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Host Havoc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Host Havoc: Step-by-Step Guide
What is Host Havoc
Overview
Host Havoc is a web and game-server hosting provider offering managed servers, game hosting, and related services via an online billing/control panel (WHMCS).
Service model
They operate on recurring billing (cards can be stored for auto-renewal) and provide customer support via tickets and knowledgebase articles.
How to cancel Host Havoc
Where to start
- Log into your Host Havoc billing area (WHMCS) at your account dashboard.
- Navigate to "Services" and locate the service you want to cancel.
Step-by-step cancellation
- Select the service and click "Request Cancellation".
- Choose cancellation type: immediate (terminates service and files immediately) or end of billing period (service continues until period end).
- Submit the cancellation request and retain any confirmation or ticket number for your records.
What happens when you cancel
Access and termination
If you choose immediate cancellation the service and files terminate right away. If you select end-of-period cancellation the service remains active until that billing cycle ends.
Auto-renew and stored payment methods
Accounts with a credit card on file will auto-renew until you cancel. There are no fixed-term contracts, so you can cancel at any time via the billing area.
Data retention and deletion
Cancelled services that are not renewed will have their files deleted automatically after 5 days. Back up any data you need before cancelling.
Will I get a refund?
Standard refund policy
Host Havoc offers a 72-hour money-back guarantee, but it applies only to a new client's first order. Refunds are not automatic and must be requested.
How refunds are requested and exceptions
- To request a refund submit a ticket via the support system and provide a valid reason.
- Refunds are issued through the original payment gateway.
- Non-monthly terms and many add-ons (domains, product add-ons) are not eligible for refunds.
- Billing errors are reviewed case-by-case; provide invoice and transaction details when you open a ticket.
Host Havoc plans and pricing
Billing currencies
Host Havoc currently bills primarily in USD and also supports EUR, GBP, and CAD in some cases.
Plan summary
| Plan type | Price | Billing frequency |
|---|---|---|
| Game server hosting | Varies | Varies |
| VPS / Dedicated servers | Varies | Varies |
| Managed hosting / add-ons | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off and refund context
Under New Zealand consumer law, distance contracts can have a 14-day cooling-off for some digital goods, but Host Havoc's published policy provides only a 72-hour money-back guarantee on first orders.
This means their internal refund window is shorter than a generic 14-day expectation; check terms carefully before purchasing.
Statutory guarantees
- Services must be fit for purpose and as described under the Consumer Guarantees Act (CGA).
- If a service is faulty, delayed, or mis-described you may have remedies under NZ law even if the provider's policy limits refunds.
Customer experiences
Positive feedback
- Many reviewers praise very fast, knowledgeable support and an intuitive control panel.
- Users report good reliability, responsive staff, and perceived value for money.
Negative feedback
- Some customers reported serious billing issues and data-loss incidents related to cancellations or policy enforcement.
- Occasional delayed server setups have been reported, although support often resolved issues quickly after a ticket.
Documentation checklist
Before you cancel
- Account login credentials and access to the WHMCS billing area.
- Service ID or product name exactly as shown in your account.
- Recent invoice or transaction ID if requesting a refund or disputing billing.
When you submit a ticket
- Ticket text stating cancellation type (immediate or end-of-period) and the reason.
- Backup confirmation that you exported any files/databases you need.
- Payment method details for refund processing (original gateway reference).
Common mistakes
Missing the refund window
A common error is expecting a refund beyond the 72-hour money-back period for first orders. If you need a refund, request it promptly and include supporting details.
Not backing up data
Another frequent issue is failing to back up files before cancelling. Remember that cancelled services not renewed will have files deleted after 5 days.
Auto-renew misunderstandings
Some customers forget that a card on file will auto-renew services. If you don’t want renewal, cancel in the billing area rather than just deleting payment details.
Comparative recap
Key feature comparison
| Feature | Host Havoc | Common NZ expectation |
|---|---|---|
| Cancellation method | Online via WHMCS billing area | Online or provider-specific portal |
| Refund window | 72 hours (first order only) | Sometimes 14 days for distance contracts (varies) |
| Data retention after cancel | Files deleted after 5 days if not renewed | Varies by provider; often 7 - 30 days |
| Auto-renew | Yes if card on file | Commonly yes unless turned off |
| Billing currency | Primarily USD (EUR/GBP/CAD supported) | Local currency (e.g., NZD) is common for NZ providers |
After cancelling
What to do next
- Ensure you have local backups of all files and databases before the 5-day deletion window expires.
- Monitor your payment method to confirm no unexpected charges post-cancellation.
Where to get help
- Host Havoc: How to cancel your services
- Host Havoc: Terms of Service
- Host Havoc: FAQ (data retention)
- Trustpilot NZ: Host Havoc reviews
Address
Postal address
No New Zealand postal address for cancellation was found in public Host Havoc material. Host Havoc specifies online cancellation via its billing system.
Official contact route
If you need to contact Host Havoc for cancellations, refunds, or disputes, use the WHMCS billing area or the support ticket system as described in their knowledgebase and terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.