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Cancel JUST DANCE
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I hereby notify you of my decision to terminate the contract relating to the Just Dance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Just Dance: Easy Method
What is Just Dance
Overview
Just Dance is a rhythm game and subscription service that streams a rotating catalogue of choreographed songs (Just Dance+ / formerly Just Dance Unlimited) and/or ships as a one‑time purchased game on consoles.
How people use it
Players access tracks via a purchased edition (one‑time buy) or a recurring subscription for the continuous streaming catalogue.
How to cancel Just Dance
Cancel on iOS (App Store)
- Open iOS Settings.
- Tap your name at the top, then Subscriptions.
- Find the Just Dance subscription and tap Cancel Subscription.
- Access remains until the end of the current billing cycle.
Cancel on Android (Google Play)
- Open the Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select the Just Dance subscription, tap Cancel subscription, then confirm.
- Access remains until the billing cycle ends.
Cancel directly via Ubisoft / Web
- Contact Ubisoft customer service through the Ubisoft support site to request cancellation.
- Cancellation via Ubisoft stops future renewals but does not refund the current subscription period.
- Keep any Ubisoft support case number or confirmation for your records.
What happens when you cancel
Access and content
If you cancel a subscription through the platform or Ubisoft, you typically retain access to the Just Dance catalogue until the end of the paid billing period.
Account and purchases
A one‑time purchase of a Just Dance game remains playable under the usual console/store licence rules even after subscription cancellation.
Data and renewals
Cancellation stops automatic renewals. Your Ubisoft account and any saved progress, purchases, or settings generally remain unless you request deletion.
Will I get a refund?
Ubisoft / Just Dance policy
Ubisoft states that fees paid (including virtual currency and items) are non‑refundable and there are no refunds for current or unused portions upon cancellation or account termination.
New Zealand consumer law exceptions
- New Zealand has no automatic 14‑day cooling‑off for digital subscriptions once access is provided.
- The Consumer Guarantees Act (CGA) still applies: you may be entitled to remedies if the service is faulty, not of acceptable quality, or unfit for purpose.
What to do if you think you deserve a refund
Request a refund from the platform (Apple/Google) or Ubisoft support with receipts, dates and evidence of the problem.
If refused and you believe CGA applies, contact Consumer NZ or a local consumer advice service for next steps.
Just Dance plans and pricing
Standard pricing
| Plan | Price (NZ$) | Period | Features | Source |
|---|---|---|---|---|
| Just Dance 2025 Edition (Standard, digital) | NZ$79.40+ | One‑time purchase | Base game with 40 new songs; includes one‑month free trial of Just Dance+ | Xbox NZ Store |
| Just Dance 2025 Deluxe Edition (Xbox) | NZ$94.90+ | One‑time purchase | Game + Unicorn Pack + Just Dance+ 3‑Month Pass | Xbox NZ Store |
| Just Dance+ 1‑Month Pass (add‑on) | NZ$5.90 | Monthly | Access to Just Dance+ streaming catalog | Xbox NZ Store |
| Just Dance+ 3‑Month Pass (add‑on) | NZ$16.10 | 3 months | Access to Just Dance+ streaming catalog | Xbox NZ Store |
| Just Dance+ 12‑Month Pass (add‑on) | NZ$39.90 | Annual | Access to Just Dance+ streaming catalog | Xbox NZ Store |
Notes on pricing
Editions (2024, 2025) typically include a one‑month free trial of Just Dance+. Just Dance Unlimited was discontinued and replaced by Just Dance+.
Third‑party retailers may list physical/digital codes at different prices; official platform stores show NZ‑specific pricing.
Your consumer rights in New Zealand
Key legal protections
The Consumer Guarantees Act 1993 gives you rights to remedies (refund, repair, replacement) when goods or services are faulty or not of acceptable quality.
How this applies to digital services
- CGA remedies can apply to digital services if they are faulty or fail to meet reasonable standards.
- Suppliers cannot contract out of CGA rights even if their terms state “no refunds.”
Practical steps under NZ law
If a subscription or digital content is faulty, document the problem, request a remedy from the supplier, and escalate to Consumer NZ or dispute via your payment provider if needed.
Customer experiences
Common complaints
- iOS controller app bug: some iOS users were stuck on a screen until reinstall or iOS update (issue acknowledged by Ubisoft).
- Laggy UI, missing songs, crashes and poor menu performance on Nintendo Switch for recent editions.
- Subscription access issues where an active subscription did not unlock songs or features.
Service changes and discontinuations
Users reported the discontinuation of Just Dance Unlimited (mid‑2024) and loss of access to older catalogue items without renewal options.
Support experience
Some users find Ubisoft support slow or ineffective for subscription and access problems; keep records of all correspondence and evidence.
Documentation checklist
What to gather before contacting support
- Subscription receipt or order confirmation showing date and payment method.
- Account email/user ID and platform used (Apple ID / Google account / Ubisoft account).
- Billing statements or transaction IDs that show the charge.
- Screenshots or recordings of any errors, missing content, or subscription status screens.
When escalating a dispute
- Ubisoft support case number or replies from Apple/Google.
- Copy of your written refund request and any responses.
- Records of attempts to resolve, including dates and steps taken.
Common mistakes
Canceling the wrong account
Many users cancel a subscription on the wrong Apple/Google/Ubisoft account. Verify which account was used to purchase before cancelling.
Deleting the app instead of cancelling
Removing the Just Dance app does not cancel a subscription. You must cancel through the platform subscription settings or Ubisoft support.
Assuming refunds are automatic
Expecting an automatic refund is a common error. Ubisoft’s policy is no refunds; NZ law may help only in specific fault cases, so gather evidence and request a remedy promptly.
Comparative recap
Quick comparison
| Route | How to cancel | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Cancel Subscription | Low (Ubisoft: no refunds); exceptions under NZ law for faults | Access until billing cycle end | Cancel via Apple ID; deleted app ≠ cancellation |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Low (platform may grant refunds case‑by‑case); CGA may apply | Access until billing cycle end | Cancel via Google account used to subscribe |
| Direct via Ubisoft / Web | Contact Ubisoft support via their website to request cancellation | Low - Ubisoft policy: no refunds for current period | Stops future renewals; current period usually remains active | Keep support case number; platform purchases must be cancelled through platform |
Takeaway
Cancel on the same platform you used to subscribe. Keep evidence and understand NZ consumer law may provide limited remedies for faulty services.
After cancelling
Immediate actions
- Check your email for cancellation confirmation and keep it as proof.
- Verify the subscription status in your platform account and watch your next billing statement.
Where to get help
- Ubisoft support: https://support.ubisoft.com
- Apple support (subscriptions): Apple subscriptions help
- Google Play support (subscriptions): Google Play subscriptions
- Consumer NZ guidance on rights and CGA: https://www.consumer.org.nz
Longer term
If access problems continue after cancellation, escalate with documented evidence to Ubisoft, the platform, or seek advice from Consumer NZ.
Address
Postal contact for Ubisoft (for reference)
Ubisoft, Spaces Guildford, Austen House, Station View Units A‑J, Guildford, GU1 4AR, United Kingdom.
Notes about postal cancellation
No specific New Zealand postal cancellation address was located; the UK Ubisoft address above is the primary postal contact documented for formal letters.