Cancel NVIDIA online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nvidia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nvidia: Easy Method
What is Nvidia
Company overview
NVIDIA is a multinational technology company known for graphics processing units (GPUs), data center products, and subscription services such as GeForce Now.
The company supplies consumer hardware, software, and enterprise AI products used worldwide, including customers in New Zealand.
Products and services
NVIDIA offers physical products (GPUs and hardware), web subscriptions (GeForce Now and enterprise services), and app-store subscriptions via third parties.
How you cancel or obtain refunds depends on where you bought the product or subscription.
How to cancel Nvidia
Cancelling web store orders (NVIDIA Marketplace)
Orders placed on the NVIDIA Marketplace can be cancelled before shipment by contacting NVIDIA customer support.
- Contact NVIDIA support via the support page: NVIDIA Support.
- Provide your order number and account email when requesting cancellation.
- If the order has already shipped, follow the returns process (see documentation checklist).
Cancelling subscriptions purchased through app stores
For iOS App Store purchases, cancel via the App Store app under Account → Subscriptions.
- Open the App Store on your device, tap your account, then Subscriptions to cancel.
- For Google Play (Android) subscriptions, cancel in the Google Play app under Payments & Subscriptions → Subscriptions.
- App-store cancellations are handled by Apple or Google and not directly by NVIDIA.
Cancelling web subscriptions (e.g., GeForce Now)
For subscriptions subscribed via NVIDIA’s website, cancel through your NVIDIA account or the subscription management page.
- Website cancellations typically take effect at the end of the current billing period per NVIDIA’s Terms of Sale.
- Many orders are non-cancelable after purchase unless NVIDIA permits otherwise at its discretion.
What happens when you cancel
Access and service end
For recurring web subscriptions, cancellation usually means access continues until the end of the paid billing period.
For app-store subscriptions, access typically continues until the end of the current billing period as managed by Apple or Google.
Billing and renewals
Cancelling prevents future automatic renewals but does not always trigger an immediate refund for the remainder of a billing period.
For one-off purchases, cancelling before shipment may stop the order; after shipment, returns apply.
Account and data
Your NVIDIA account remains active after subscription cancellation unless you delete the account; saved settings or library items may persist.
Export or save any data you need before requesting account deletion or retirement of services.
Will I get a refund?
Marketplace (hardware) refunds
NVIDIA Marketplace hardware purchases typically have a 30-day money-back guarantee; refunds are processed after returned items are verified.
The return window is counted from the delivery date, and refunds require the item to be returned in accordance with NVIDIA’s returns policy.
Subscriptions and web services
Recurring subscription payments purchased directly via NVIDIA’s website are generally non-refundable under the Terms of Sale, except where required by law.
If you purchased via the App Store or Google Play, refund policies are governed by Apple or Google respectively; use their refund request processes.
Exceptions and legal rights
Consumer law in New Zealand (such as the Consumer Guarantees Act) can provide remedies even when a commercial refund policy says no.
- Faulty, not durable, or unfit goods may be eligible for repair, replacement, or refund under NZ law.
- If a service is not delivered as described, you may have grounds for a remedy despite NVIDIA’s standard terms.
Nvidia plans and pricing
Pricing summary
Below are verified NZD prices for certain enterprise and licensing products where available.
Consumer service pricing (GeForce Now, etc.) may not have public NZD prices for 2024 - 2025.
Notes on listed prices
Prices include GST where noted and relate to specific enterprise or license products found via Acquire/PriceMe sources.
Always confirm final pricing in your NVIDIA account or with an authorised reseller before purchase.
| Plan | Price (NZD incl. GST) | Period | Features |
|---|---|---|---|
| nVidia VAPPS Subscription License (1 Year, 1 CCU) | NZ$40.58 | Annual | Subscription license, 1 CCU |
| nVidia VAPPS Perpetual License (1 CCU) | NZ$67.64 | Perpetual (one-time) | Perpetual license, 1 CCU |
| NVIDIA AI Enterprise Subscription per GPU (5 Years, Standard 8×5 Support) | NZ$35,060.97 | 5-Year Subscription | Enterprise AI Enterprise subscription per GPU, Standard 8×5 support |
| NVIDIA AI Enterprise 24×7 Support per GPU (5 Years) | NZ$9,951.54 | 5-Year Support | 24×7 support for AI Enterprise per GPU |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires goods to be of acceptable quality, fit for purpose, and durable, regardless of manufacturer warranties.
If a GPU or product fails within a reasonable time, CGA remedies may apply even if the manufacturer warranty has expired.
How to use your rights
Document the issue, keep purchase evidence, and first contact NVIDIA or the seller to request repair, replacement, or refund.
- If the seller refuses, escalate to the Commerce Commission guidance or seek dispute resolution through Consumer NZ or Citizens Advice Bureau.
- For online guidance, see: New Zealand Commerce Commission.
Customer experiences
Positive feedback
Many users praise NVIDIA for high performance, advanced GPU technology, and strong hardware capabilities.
Positive comments often focus on compute and gaming performance compared to alternatives.
Common complaints
Common negative feedback includes difficult customer support experiences, refund confusion, driver issues, and stock or pricing frustrations.
- GeForce Now users report connection issues, capped play hours, and denied refunds in some cases.
- Support responsiveness and clarity around refunds are frequent user concerns.
Documentation checklist
Required documents
- Order number and order confirmation email or receipt.
- Account email associated with the NVIDIA purchase or subscription.
- Device serial number and proof of delivery for hardware returns.
Optional supporting items
- Screenshots of errors, service status, or billing history for subscription disputes.
- Correspondence history with NVIDIA support or app-store receipts for third-party purchases.
- Return authorisation numbers, tracking details, and photos of returned goods condition.
Common mistakes
Cancelling in the wrong place
One frequent mistake is attempting to cancel app-store subscriptions from NVIDIA instead of through Apple or Google.
Always check where the purchase was made (NVIDIA website vs App Store vs Google Play) before cancelling.
Missing return windows and evidence
Missing the 30-day return window for hardware or failing to keep proof of delivery often prevents refunds or returns.
Keep receipts, delivery dates, and timely contact with support to avoid refusals based on timing or lack of evidence.
Comparative recap
Quick comparison
The table below summarises cancellation and refund likelihood by channel to help you choose the right route for your situation.
Use the channel-specific steps and documentation checklist to support any request.
How to choose which route
If you bought via App Store or Google Play, start there for cancellations and refunds.
If you bought directly from NVIDIA Marketplace, contact NVIDIA support and follow their returns process.
| Channel | Refund likelihood | How to cancel | Notes |
|---|---|---|---|
| Web store (NVIDIA Marketplace) | Possible before shipment; hardware refunds within 30 days after return | Contact NVIDIA customer support via NVIDIA support page | Cancellation before shipment; returns required for refunds after delivery |
| Web subscriptions (e.g., GeForce Now) | Generally non-refundable; cancellation ends at billing period end | Cancel via your NVIDIA account or subscription management | Terms of Sale state many orders are non-cancelable unless NVIDIA allows |
| App Store (iOS) | Refunds handled by Apple; vary by case | Cancel in App Store: Account → Subscriptions | Apple manages billing and refunds for App Store purchases |
| Google Play (Android) | Refunds handled by Google; vary by case | Cancel in Google Play: Payments & Subscriptions → Subscriptions | Google manages billing and refunds for Play Store purchases |
After cancelling
Follow-up steps
Keep confirmation emails, cancellation IDs, and any return tracking numbers until refunds or confirmations are finalised.
If a refund is due, allow the stated processing time and monitor your payment method for the refund credit.
Where to get help
- NVIDIA support: https://www.nvidia.com/en-us/support/
- Apple subscriptions help: How to cancel subscriptions on iPhone or iPad
- Google Play subscriptions help: Cancel subscriptions & request refunds
- NZ consumer guidance: New Zealand Commerce Commission
Address
Registered office for notices
For formal correspondence or notices related to NVIDIA New Zealand Limited use the registered office address below.
How to send formal cancellations
Send physical notices or formal letters to the registered office. Keep copies and tracking for proof of delivery.
Registered office and address for service:
Russell McVeagh, Level 30, Vero Centre, 48 Shortland Street, Auckland Central, Auckland 1010, New Zealand
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.