Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rec Room service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rec Room: Easy Method
What is Rec Room
Overview
Rec Room is a social gaming platform where users create and play multiplayer games, customise avatars, and buy virtual items using Rec Tokens or a Rec Room Plus subscription.
How people use it
Players use Rec Room on multiple platforms (PC, consoles, mobile) to access community rooms, purchase items, and subscribe to premium features such as Rec Room Plus.
How to cancel Rec Room
Cancel Rec Room Plus on the web / general accounts
- Sign in to your account on Rec Room.
- Go to Account Settings > Subscriptions or Billing.
- Turn off auto-renewal at least 24 hours before the end of the current period.
- You will retain access until the end of the paid billing cycle; no refunds for unused time.
Cancel via App Store or Google Play
- iOS (App Store): Open the Settings app on your iPhone/iPad, tap your name > Subscriptions, locate Rec Room and cancel there.
- Android (Google Play): Open the Google Play Store, tap profile > Payments & subscriptions > Subscriptions, find Rec Room and cancel there.
- Do not try to cancel App Store/Play subscriptions from Rec Room’s website; those must be managed from the platform where you purchased.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, you keep access to Rec Room Plus until the end of the current billing period.
Auto-renewal and account status
Ensure auto-renewal is turned off at least 24 hours before the period ends to prevent another charge.
Account data and purchases usually remain tied to your account even after cancelling the subscription.
Will I get a refund?
Rec Room’s stated policy
Rec Room’s terms state that payments for Rec Tokens and subscription charges are final and non-refundable, except where law requires otherwise.
Possible exceptions and New Zealand law
- Refunds are generally not available for unused portions if you cancel mid-period.
- If the service is faulty, misdescribed, or unavailable, New Zealand consumer law may give you rights to a remedy, including refund or compensation.
Rec Room plans and pricing
Plans at a glance
Below are common plans and indicative USD pricing. NZD at purchase will vary and usually includes local tax/GST.
Pricing table
| Plan | Price (USD) | Billing Period | Key Features |
|---|---|---|---|
| Rec Room Plus (Monthly) | USD 7.99 | Monthly | 6,500 tokens/month, weekly 4‑star box, 10% token store discount, exclusive items, 200 outfit slots, early item access |
| Rec Tokens (various bundles) | USD 5.99 - 59.99 | One‑time purchase | Virtual currency for in‑game purchases and store items |
Your consumer rights in New Zealand
Key protections under the CGA
In New Zealand the Consumer Guarantees Act applies to services, including digital services and subscriptions.
Services must be provided with reasonable care and skill, fit for purpose, and delivered in a reasonable time.
Remedies and how they may apply
- You cannot be contractually denied CGA rights by a “no refunds” clause.
- If Rec Room fails to meet guarantees (for example, loss of purchased items or access blocked by age‑verification errors) you may be entitled to repair, replacement, cancellation and refund, or compensation.
- Start by contacting Rec Room support; if unresolved, you can seek assistance from NZ consumer authorities.
Customer experiences
Positive feedback
Some users report long-term enjoyment and strong attachment to the platform, praising social features and creativity tools.
Common complaints
- Reports of toxic community behaviour and moderation issues.
- Criticism of low-quality user rooms, removal of features, and perceived monetisation changes.
- Occasional account age-verification glitches that block access, and reports of purchased items later being removed.
- Some users have trouble cancelling on the web if originally billed through App Store/Play Store.
Documentation checklist
Essential documents to keep
- Purchase receipts or order confirmation emails showing transaction ID and date.
- Account username, email address, and platform used (web, iOS, Android, console).
- Screenshots showing billing/subscription status and any errors or removal of items.
What to include when contacting support
- Clear description of the issue, desired outcome (cancellation, refund, restore items), and relevant screenshots.
- Reference to any CGA concerns if the service is faulty or access blocked.
Common mistakes
Timing and auto-renew
Waiting until the billing day to cancel can cause another charge; auto-renewal must be turned off at least 24 hours before the period ends.
Always check the billing cycle date in your account or App Store/Play subscriptions to avoid this issue.
Wrong cancellation method and refund expectations
Trying to cancel a subscription on Rec Room’s website when the purchase was made via the App Store or Google Play will often fail.
Expecting a change-of-mind refund is a common mistake - Rec Room’s stated policy is no refunds, aside from legal exceptions.
Comparative recap
Quick comparison
The table below compares cancellation routes, typical refund availability, and access after cancelling for common Rec Room purchases.
Comparison table
| Item / Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Rec Room Plus (Web / general) | Account Settings on Rec Room website; turn off auto-renew ≥24 hrs before period end | No refunds for unused time (unless law requires) | Access until end of paid billing cycle |
| Rec Room (App Store - iOS) | Cancel via iOS Settings > Subscriptions on your device | Refunds managed by Apple; Rec Room states payments are final except as required by law | Access until end of current billing period |
| Rec Room (Google Play - Android) | Cancel via Google Play Store > Subscriptions on your device | Refunds managed by Google; Rec Room’s policy is final except where law applies | Access until end of current billing period |
| Rec Tokens (one‑time purchases) | No in‑app cancellation needed; tokens are consumable purchases | Generally final and non‑refundable, except where required by law or at company discretion | Consumed items remain in account unless removed; no ongoing access implication |
After cancelling
Next steps
- Keep confirmation of cancellation and any receipts for at least several months.
- Monitor your payment method to confirm no further charges occur after the billing cycle ends.
Helpful links
- Rec Room Support - start here for account and billing help.
- Manage subscriptions on iPhone or iPad (Apple Support).
- Manage subscriptions (Google Play Help).
- New Zealand consumer rights (Consumer Protection) - information on CGA and remedies.
Address
Postal address (local entity)
Care of The Rec Room, 88 Aorangi Street, Feilding, Feilding 4702, New Zealand.
When to use this address
Use this postal address for formal written notices to the local NZ entity or if a support channel requests a mailing address for disputes or documentation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.