Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Scalacube service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Scalacube: Easy Method
What is Scalacube
Overview
Scalacube (also styled ScalaCube) is a hosting provider that offers game server hosting and a web control panel for managing server subscriptions and settings.
Services are delivered from a company registered in Estonia and billed through the ScalaCube platform.
Services offered
The main offering is managed game server hosting with plans that vary by RAM and player slots, and a web-based control panel for administration.
Billing options include web payments and PayPal; there is no clear Help Center guidance for App Store or Google Play cancellations on the ScalaCube site.
How to cancel Scalacube
Primary cancellation method
- Log into your ScalaCube control panel at the website you used to sign up.
- Navigate to "Servers" in the control panel.
- Select the specific server subscription you want to stop.
- Click the "Cancel Subscription" button for that server to submit the cancellation.
Important additional steps
- If you used PayPal, cancel any active PayPal subscriptions separately in your PayPal account to stop recurring charges.
- There are no explicit ScalaCube instructions for App Store or Google Play cancellations in the Help Center or Terms; those must be handled through the platform where the payment was made.
What happens when you cancel
Access and service
When you cancel a subscription in the control panel, the server is scheduled for termination according to ScalaCube’s billing/termination procedures.
Access to the server may remain until the end of the paid period unless ScalaCube states otherwise; always check the cancellation confirmation in your control panel.
Renewal and billing
Cancelling prevents future auto-renewals on the ScalaCube platform but does not automatically cancel external payment agreements (for example, PayPal).
To avoid ongoing charges, ensure both the ScalaCube subscription and any third‑party payment subscriptions are cancelled.
Will I get a refund?
Standard refund windows
ScalaCube states a full (100%) refund is available if requested within 7 days of the initial payment.
Auto-renewal payments are refundable (100%) if requested within 10 days of the renewal payment.
How to request and exceptions
- Submit a refund request via a ScalaCube support ticket with the subject: "Refund Payment / Cancel Subscription".
- Provide payment details, payment date, amount, and - for PayPal - the PayPal email or card information used.
- Refunds are less likely for payments made months ago or where the server has been used; disputed cases may be denied.
Scalacube plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 768 MB RAM (10 Players) | NZ$360.00 | Monthly | 768 MB RAM, ~10 player slots |
| 1.5 GB RAM (20 Players) | NZ$905.00 | Monthly | 1.5 GB RAM, ~20 player slots |
| 3 GB RAM (40 Players) | NZ$1,815.00 | Monthly | 3 GB RAM, ~40 player slots |
| 4.5 GB RAM (70 Players) | NZ$2,360.00 | Monthly | 4.5 GB RAM, ~70 player slots |
| 6 GB RAM (100 Players) | NZ$3,265.00 | Monthly | 6 GB RAM, ~100 player slots |
| 8 GB RAM (150 Players) | NZ$4,355.00 | Monthly | 8 GB RAM, ~150 player slots |
| 12 GB RAM (225 Players) | NZ$6,535.00 | Monthly | 12 GB RAM, ~225 player slots |
| 16 GB RAM (300 Players) | NZ$8,715.00 | Monthly | 16 GB RAM, ~300 player slots |
| 32 GB RAM (600 Players) | NZ$17,435.00 | Monthly | 32 GB RAM, ~600 player slots |
Notes on pricing
Prices are monthly and exclude VAT. The table reflects ScalaCube’s published prices at the time of collection.
Always verify the current price in your control panel or on the official site before purchase.
Your consumer rights in New Zealand
Legal protections
Under New Zealand law (for example, the Consumer Guarantees Act and the Fair Trading Act), digital services must be provided with reasonable care and be fit for purpose.
If a service does not perform as described, consumers may be entitled to remedies such as repairs, a replacement, or a refund depending on the circumstances.
Implications for ScalaCube purchases
- ScalaCube’s advertised refund windows (7 days; 10 days for renewals) may provide a practical timeframe but do not override statutory guarantees.
- Vague terms like "valid reason" can be problematic; if a term is unclear it may be challenged under the Fair Trading Act as unfair or misleading.
- If you paid via App Store/Google Play, platform rules may apply and can affect your refund route.
Customer experiences
Positive feedback
Many users report an intuitive, user-friendly control panel and easy setup, with affordable pricing compared with feature sets.
Users also often praise good uptime and low latency for common use cases, including modded servers when resources are sufficient.
Negative feedback
Complaints include instances of misleading recommendations (e.g., insufficient RAM for modded packs) and denied refunds for those cases.
Other reports describe performance issues, server crashes, or unhelpful support; site reviews include low ratings citing unresolved refund complaints.
Documentation checklist
What to prepare for a cancellation or refund
- Account username and server ID/name from your ScalaCube control panel.
- Payment proof: transaction ID, date, amount, and payment method.
- For PayPal payments: PayPal email or card info used for the payment.
- Any screenshots showing billing, usage, or issues you experienced with the server.
How to submit
- Open a support ticket on ScalaCube with the subject: "Refund Payment / Cancel Subscription".
- Attach the documentation above and describe the reason for the refund clearly and concisely.
Common mistakes
Forgetting external cancellations
Many users cancel only via the ScalaCube control panel but forget to cancel the PayPal subscription, which can result in continued charges.
Always check and cancel recurring payments in the payment provider’s dashboard after cancelling on ScalaCube.
Assuming platform-managed refunds or app-store routes
Assuming ScalaCube will handle App Store or Google Play cancellations is a common error; in-app purchases are typically managed by the platform.
Also, not supplying clear payment details or using an old email can delay or prevent a refund decision.
Comparative recap
Quick comparison
| Aspect | Scalacube | Typical alternative providers |
|---|---|---|
| User interface | Intuitive control panel; easy setup for many users | Varies; some competitors offer similar or more advanced management tools |
| Performance | Generally reliable for standard setups; issues reported for heavy modded configurations | Higher-tier providers may offer stronger SLAs and clearer resource guidance |
| Refund policy | 7-day full refund; 10-day auto-renewal refund; subject to support ticket and conditions | Policies differ; some providers offer prorated refunds or longer trial periods |
| Billing & cancellations | Cancel via web control panel; PayPal subscriptions must be cancelled separately | Some competitors integrate subscription cancellation with payment providers more tightly |
Takeaway
Scalacube is a cost-effective option with a user-friendly panel, but verify resource recommendations and follow both on-platform and payment-provider cancellation steps.
Keep documentation ready for refunds and be aware of New Zealand consumer protections when disputing unresolved issues.
After cancelling
Immediate actions
- Save backups of server files, configurations, and databases before the server is terminated.
- Confirm cancellation in the control panel and keep screenshots or emails of the confirmation.
Useful links and follow-ups
- ScalaCube main site - access your control panel and account details.
- PayPal automatic payments - cancel recurring PayPal subscriptions.
- Apple/App Store refunds - if you paid through Apple.
- Google Play refunds - if you used Google Play.
- Open a support ticket on ScalaCube for refunds: include "Refund Payment / Cancel Subscription" as the subject.
Address
Company registration
Scalable Hosting Solutions OÜ
Harju maakond, Kesklinna linnaosa, Vesivärava tn 50‑201, 10152, Tallinn, Estonia
Notes
No specific New Zealand postal address is listed for ScalaCube; use the control panel and support ticket system for account matters.
For consumer disputes in New Zealand, keep all correspondence and payment records to support any claim under local law.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.