Cancel Sense Arena: Easy Method

What is Sense Arena

Overview

Sense Arena is a virtual training platform that provides sport-specific cognitive and skills training, primarily for hockey and tennis players. It offers subscription access to simulated drills, performance tracking, and training modules.

Main uses

Players and coaches use Sense Arena to practice decision-making, reaction time, and sport scenarios using a computer or supported devices. Subscriptions grant access to the platform’s library of drills and user profiles.

How to cancel Sense Arena

Cancel via app stores

• If you subscribed through the Apple App Store, cancel via Apple’s subscription settings on your device or Apple subscription support.
• If you subscribed through Google Play, cancel via Google Play subscriptions in the Play Store or Google Play subscription help.
• Sense Arena directs users to manage these subscriptions through the platform (Apple/Google) rather than via Sense Arena directly.

Cancel via Sense Arena website

• Log into your account at sensearena.com and go to your subscription or billing page to cancel the active subscription.
• After cancelling in your account, email support@sensearena.com with purchase details if you also want to request a refund.
• If you need step-by-step support, include account email, order ID, date of purchase, and platform used in your message.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep access until the end of the current paid billing period. The subscription usually does not end immediately unless specified by the platform.

Automatic renewal

Cancelling stops future automatic renewals. If you do not cancel before the renewal date you may be charged for the next period by the platform used for purchase.

Account data

Your profile information and training data normally remain on your account unless you request deletion. Contact support to request account removal or data export.

Will I get a refund?

Official policy

Sense Arena does not publish a formal 14-day automatic refund right for digital subscriptions. Refunds are not guaranteed by a stated cooling-off policy and appear to be handled case-by-case.

Exceptions and practical outcomes

• Some users have reported successful refunds where subscriptions were unused or a product change made attachments unusable, indicating customer-service discretion can apply.
• For web purchases, contact support@sensearena.com with purchase details to request a refund; include receipts and reasons for the request.
• Purchases via Apple or Google may require refunds to be requested through those platforms following their refund procedures.

Sense Arena plans and pricing

Pricing table

Pricing notes

Official pricing is listed in USD. NZD figures above are estimates using ~1 USD = 1.60 NZD (January 2026). Actual NZD charges may differ due to exchange rates and platform pricing policies.

Your consumer rights in New Zealand

Legal framework

New Zealand consumer law, including the Consumer Guarantees Act (CGA), provides remedies where digital goods or services are faulty, misrepresented, or not fit for purpose.

When you may be entitled to a refund or remedy

• There is no automatic statutory 14-day cooling-off right for digital subscriptions unless the provider offers one.
• If the service is defective, not as described, or a material feature is removed (e.g., a required attachment becomes unusable), you may be entitled to a remedy under the CGA.
• Document the problem and contact Sense Arena support first; if unresolved, consult Consumer Protection guidance or dispute resolution options in New Zealand.

Customer experiences

Positive reports

Some users reported responsive and helpful customer service, including instances of refunds when a purchased item became functionally obsolete due to product changes.

Negative reports

Other users reported frustration after game modes changed to require controllers instead of stick attachments, which made previously purchased attachments unusable.

These mixed reports suggest outcomes depend on the specific case and how the provider applies discretion.

Documentation checklist

Essential items to include

• Account email or username used for the Sense Arena account.
• Order ID or receipt number and exact date of purchase.
• Platform used for purchase (Apple App Store, Google Play, or sensearena.com).
• Clear description of the cancellation or refund reason.

Optional supporting evidence

• Screenshots of billing statements or subscription confirmations.
• Screenshots demonstrating the problem (e.g., mode change, incompatibility).
• Any prior correspondence with Sense Arena support.

Common mistakes

Cancelling in the wrong place

A common error is cancelling on the Sense Arena site when the subscription was billed via Apple or Google. This does not stop the platform (Apple/Google) from renewing the subscription.

If you subscribed through an app store, always cancel through that store’s subscription management.

Missing evidence or timing errors

Users sometimes request refunds without providing receipts, order IDs, or clear timelines, which slows responses.

Also, waiting until after a renewal charge posts without early cancellation reduces the likelihood of an automatic refund; document your timeline clearly.

Comparative recap

Quick comparison table

Key takeaway

Cancellation is straightforward through the original billing channel; refund outcomes vary and are often decided case-by-case. Provide clear evidence to improve chances of a favourable result.

After cancelling

Follow-up actions

• Save confirmation of cancellation and any email responses from Sense Arena or the app store.
• Monitor your bank or card statement for any unexpected renewals and act quickly if charged.

Where to get help

• Contact Sense Arena support: support@sensearena.com.
• Apple refund help: Report a problem (Apple).
• Google Play refund help: Request a refund (Google Play).
• Consumer guidance in New Zealand: Consumer Protection NZ.
• For dispute escalation, consider third-party chargeback guidance such as joinchargeback (example resource).

Address

Registered office

Sense Arena LLC, 11 Cabot Rd, Woburn, MA 01801, United States.

Contact email

Primary support contact: support@sensearena.com.