Cancel Roll20: Easy Method

What is Roll20

Overview

Roll20 is a browser-based virtual tabletop for playing tabletop role-playing games, board games, and other collaborative campaigns online. It provides maps, dynamic lighting, character sheets, dice rollers, and a marketplace for digital assets.

How people use it

Users run games live with video, voice, and integrated tools, or prepare campaigns by uploading maps, tokens, and macros. Roll20 offers free and paid tiers for extra features and marketplace purchases.

How to cancel Roll20

Cancel via web account (recommended)

• Sign in at your Roll20 account.
• Go to your account subscription page: https://app.roll20.net/account/subscription.
• Switch your subscription tier from your current paid tier to the Free tier.
• Confirm the change; the paid tier will remain until the end of the billing period and will not auto-renew.

Cancel in-app subscriptions (App Store / Google Play)

• If you subscribed through the Apple App Store or Google Play, manage and cancel the subscription via your Apple/Google account settings.
• Open your device’s subscriptions area (Apple ID subscriptions or Google Play Subscriptions) and cancel from there; Roll20’s website cannot cancel those.

What happens when you cancel

Access and billing

When you switch to the Free tier, your paid subscription stays active until the current billing period ends. After that date, it will not auto-renew and you will not be charged further.

There are no extra fees or penalties for cancelling through the account page.

Data and content

Your account, campaigns, assets, and marketplace purchases remain stored on Roll20 after cancellation. Paid-only features become inaccessible until you re-subscribe.

If you rely on features such as dynamic lighting or private vault content, expect those to be unavailable once the paid tier expires.

Will I get a refund?

General refund policy

Roll20 typically allows refunds if requested within a 15-day grace period from the date of purchase. You must request refunds through Roll20 support.

Requests made after 15 days are handled at Roll20’s discretion and may be refused.

Marketplace and exceptions

• Marketplace asset purchases may be refunded within 15 days if the assets are unused.
• If a pattern of refund requests emerges, Roll20 may refuse further refunds to protect creators.
• For App Store or Google Play purchases, refunds and management usually follow Apple/Google policies and processes.

Roll20 plans and pricing

Available plans

Regional pricing note

Roll20 lists prices in USD on its website; no official NZD table is published. Final NZD amounts are normally determined at checkout based on exchange rates and your payment provider.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill, be fit for purpose, and be accurately described. Vendors cannot contract out of these rights.

If a digital service is faulty or misdescribed, you may be entitled to a remedy such as a repair, replacement, or refund under the CGA.

Fair Trading Act and enforcement

The Fair Trading Act makes it unlawful to mislead consumers or hide important terms, including cancellation and refund conditions. Clear and accurate advertising is required.

• If Roll20 misrepresents features or costs, you can escalate the matter to the Commerce Commission or the Disputes Tribunal.
• For help, contact Citizens Advice or local consumer protection services in New Zealand.

Customer experiences

Positive reports

Some users report the cancellation process is simple: switching to the Free tier via the account page and letting the paid period run out.

Users who follow the documented steps often find cancellation straightforward and immediate in terms of stopping renewals.

Negative reports

Other users report billing problems such as charges despite a Free subscription, or delays and poor response from support when seeking refunds.

Some customers note assets and premium features remain stored but inaccessible after cancellation, and that support response times can be slow in resolving account or billing discrepancies.

Documentation checklist

What to prepare before contacting support

• Account email and username associated with your Roll20 account.
• Date of the purchase or charge and the amount shown on your statement.
• Order ID or transaction reference if available.
• Screenshots of billing statements, subscription page, or error messages.

Useful additional information

• Notes on whether the purchase was made via web, Apple App Store, or Google Play.
• Campaign or asset names if the refund relates to a marketplace purchase.
• A clear request statement (cancel subscription, request refund, or request investigation).

Common mistakes

Not checking where you subscribed

Many users try to cancel via Roll20’s website but actually subscribed through Apple or Google. App-store subscriptions must be managed in the device account settings.

Check your payment method and transaction source before contacting Roll20 support.

Missing documentation or late requests

Users sometimes request refunds after the 15-day window or without transaction details; this weakens their case and can delay resolution.

Keep receipts and screenshots to speed up refund or dispute handling and avoid avoidable delays.

Comparative recap

Quick platform comparison

Key takeaways

• Cancel web subscriptions via your Roll20 account to stop renewal at period end.
• Request refunds within 15 days for the best chance of approval; keep documentation.
• NZ consumer law may provide additional remedies if the service is faulty or misdescribed.

After cancelling

Next steps

Confirm that your account shows the Free tier and note the date your paid access ends. Check access to campaigns and assets to plan backups if needed.

If you need a refund or support, submit a support request with documentation through Roll20’s help channels.

Helpful links

• Manage subscription (Roll20 account page)
• Roll20 Help Center / Support
• Apple: Cancel subscriptions on iPhone or iPad
• Google Play: Cancel subscriptions
• New Zealand Consumer Protection (official guidance)

Address

Mailing address

Roll20 does not publish a specific New Zealand postal address for cancellations or refunds.

Use the online account tools or the support web form for cancellation and refund requests.

Support contact

Submit support requests via the Roll20 Help Center: https://support.roll20.net.

For App Store or Google Play purchases, contact Apple or Google support for billing disputes.