Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Swtor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Swtor: Easy Method
What is Swtor
Overview
Star Wars: The Old Republic (SWTOR) is an online multiplayer role‑playing game operated by Electronic Arts / BioWare and offered as a subscription or free‑to‑play service with optional purchases.
The service includes in‑game currencies, downloadable content, recurring subscriptions and account management via swtor.com or third‑party platforms such as Steam.
Subscription model
SWTOR offers paid subscriptions, prepaid game‑time cards, and purchasable virtual currency (Cartel Coins) for items and services inside the game.
Purchases and subscription controls are typically handled through your SWTOR/EA account or, if bought on Steam, through the Steam platform.
How to cancel Swtor
Cancel via swtor.com (recommended)
- Log into your account at swtor.com.
- Go to "Account Management" and select "Subscriptions" from the sidebar.
- Scroll down and click "Cancel your subscription", then follow the on‑screen prompts. Pre‑paid time remains usable until it expires.
Other cancellation methods
- If you bought the subscription through Steam, cancel via your Steam account subscription settings (do not cancel on swtor.com alone).
- You may also contact EA Support for help cancelling via help.ea.com or the SWTOR support pages at swtor.com/support.
What happens when you cancel
Access and prepaid time
When you cancel, recurring billing stops at the next renewal date and you will not be charged again after cancellation takes effect.
Any pre‑paid game time already purchased remains available until it runs out; cancelling does not immediately remove remaining paid time.
Account and data
Account data and characters generally remain accessible while the account or subscription remains active for paid time; permanent account termination is separate and may remove access.
If an account is terminated by the provider, entitlements and credits are not necessarily refundable. Check EA Terms of Service for termination consequences.
Will I get a refund?
General refund policy
Virtual currency (Cartel Coins) is non‑refundable once purchased or redeemed: it cannot be converted to cash or refunded under SWTOR's Digital Services Agreement.
Digital content accessed immediately (such as services that begin on purchase) generally loses any right of withdrawal where EU rules would otherwise apply.
Exceptions and New Zealand context
- Account or service termination by the provider typically does not trigger refunds under EA policy.
- New Zealand consumer law (see next section) may provide remedies for faulty or misrepresented digital goods, which can affect refund outcomes.
- Always contact EA Support (via help.ea.com) with receipts and evidence if you seek a refund.
Swtor plans and pricing
Overview of historic NZ prices
The following NZD prices are taken from SWTOR's 2012 Asia‑Pacific launch and are likely outdated. Current official pricing is published in USD and may vary by platform.
If you need up‑to‑date regional pricing, specify the platform (EA website or Steam) so you can check live rates.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Edition (incl. 30 days game time) | NZ$89.99 | One‑time purchase | Base game + 30 days game time (2012 launch) |
| Digital Deluxe Edition (incl. 30 days game time) | NZ$99.99 | One‑time purchase | Base game with extras + 30 days game time (2012 launch) |
| 60‑Day Pre‑Paid Game Time Card | NZ$42.99 | 60 days | Prepaid game time (2012 launch) |
Your consumer rights in New Zealand
Key laws that may apply
- Consumer Guarantees Act (CGA) - covers goods and services bought for personal use, including software; sellers cannot contract out of the CGA. consumer.org.nz
- Fair Trading Act - prohibits misleading or deceptive conduct and unfair contract terms, including misleading "no refund" statements. comcom.govt.nz
Practical effect for SWTOR purchases
If digital content is faulty or not as described you may be entitled to remedies (repair, replacement or refund) under the CGA for purchases made in New Zealand.
There is no general statutory cooling‑off period for digital content in New Zealand; specific direct selling rules are limited and usually do not apply to online game subscriptions.
Customer experiences
Common complaints (user reviews)
Public reviews frequently mention difficulty getting helpful customer support and receiving generic or unresolved responses to tickets.
Other recurring issues include reported account closures without clear explanation, loss of in‑game credits, and dissatisfaction with perceived value versus subscription fees.
Notes on review context
Most cited reviews are negative and reflect individual experiences; outcomes can depend on the specific issue, evidence provided and the platform used to purchase.
Use documented receipts and timestamps when contacting support to improve chances of a satisfactory resolution.
Documentation checklist
Essential items to gather
- Account email and username used for SWTOR/EA or Steam account.
- Order numbers, transaction IDs and receipts for subscriptions, game time or Cartel Coin purchases.
- Screenshots of subscription pages, payment confirmations and any error messages.
Additional helpful evidence
- Dates and times of purchases, billing statements or credit card entries.
- Support ticket numbers and correspondence with EA/Steam support.
- Proof of third‑party purchases (e.g., a retailer or card provider) if relevant.
Common mistakes
Mixing platforms
A common error is attempting to cancel a subscription on swtor.com when the subscription was purchased through Steam. Steam purchases must be managed in your Steam account.
Always verify which platform processed the payment before starting cancellation.
Assuming 'no refunds' overrides NZ law
Another mistake is assuming a seller's "no refunds" policy prevents any remedy. New Zealand consumer law may still provide rights for faulty or misdescribed digital goods.
If you rely on a refund, gather evidence and cite the relevant consumer protections when contacting support.
Comparative recap
Quick action comparison
| Action | How to cancel | Refund likely? | Key note |
|---|---|---|---|
| Subscription via swtor.com | Cancel in Account Management → Subscriptions on swtor.com | Unlikely (except under NZ consumer law for faults) | Prepaid time remains until expiry |
| Subscription via Steam | Cancel through your Steam account subscription settings | Managed by Steam billing policies | Do not cancel only on swtor.com - use Steam if purchased there |
| Cartel Coins / virtual currency | Cannot be refunded once purchased or redeemed | Generally no | Non‑refundable per Digital Services Agreement |
| Account termination by provider | Contact EA Support to appeal or request info | Rare - EA policy states no refunds after termination | Check NZ consumer rights if termination appears unjustified |
Takeaway
Cancel via the platform that processed your payment, keep records, and if you believe NZ consumer guarantees apply, raise the issue with EA Support and relevant NZ authorities if needed.
After cancelling
Follow‑up steps
- Confirm cancellation by checking your account subscription page and any email confirmations.
- Save receipts and screenshots showing the cancelled status and remaining prepaid time.
Helpful links
- SWTOR account & support: swtor.com/support
- EA Help: help.ea.com
- Digital Services Agreement (SWTOR): swtor.com/dsa/agreement
- EA Terms of Service: tos.ea.com
- NZ Consumer Guarantees guidance: consumer.org.nz
- NZ Fair Trading guidance: comcom.govt.nz
- NZ streaming & downloads guidance: consumerprotection.govt.nz
Address
Company address
EA Swiss Sarl, Place du Molard 8, 1204 Geneva, Switzerland.
Support contact
For account cancellations or disputes contact EA Support via help.ea.com or the SWTOR support portal at swtor.com/support.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.