Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Elder Scrolls Online service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Elder Scrolls Online: Easy Method
What is The Elder Scrolls Online
Overview
The Elder Scrolls Online (ESO) is a massively multiplayer online role‑playing game set in Tamriel.
Players can buy the base game, optional chapters, and a recurring ESO Plus subscription for extra perks.
Platforms
ESO is available on PC/Mac, Steam, PlayStation, Xbox, iOS (companion purchases) and via Google Play for mobile items.
How you buy and manage subscriptions depends on the platform you used to purchase ESO or ESO Plus.
How to cancel The Elder Scrolls Online
PC / Mac / Epic (ESO official site)
- Go to account.elderscrollsonline.com and sign in.
- Choose Manage Membership → Cancel Membership.
- Confirm; a banner and confirmation email indicate the cancellation. Benefits continue until period end.
Steam, PlayStation, Xbox, App Stores
- Steam: Open Steam → Account Details → Manage Subscriptions → find ESO Plus → Cancel. You will see "Cancelled" under Next Billing Date.
- PlayStation / Xbox: Cancel via your Sony or Microsoft account subscriptions; you cannot cancel these via the ESO site.
- App Store (iOS): Cancel via your Apple ID subscriptions in Settings or use reportaproblem.apple.com for refund requests.
- Google Play: Cancel in the Google Play Subscriptions section; billing stops at period end unless refund policy applies.
What happens when you cancel
Access to ESO Plus benefits
When you cancel ESO Plus you retain membership benefits until the end of the current paid period.
After that date the subscription perks (Craft Bag, crowns from ESO Plus, DLC access tied to membership) end.
Renewals and billing
Cancellation stops recurring billing. You will not be charged for future periods after the current period ends.
On some platforms you will see a clear "Next Billing Date" or "Cancelled" status in your account settings.
Account data and entitlements
Game progress and purchased items tied to your account remain unless platform policies or Terms specify otherwise.
Downloadable purchases and crowns you already own typically remain with the account after cancellation.
Will I get a refund?
ZeniMax / Bethesda policy
ZeniMax states refunds are provided only as required by local law; otherwise refunds are not generally offered by the publisher.
Contact Bethesda Support to discuss eligibility because refunds may be granted where local consumer law requires it.
Platform and regional exceptions
- PlayStation Store (NZ): You generally have 14 days to cancel and request a refund for purchases that you have not started downloading, streaming or using.
- Google Play: Sales are generally final; refunds are exceptions and decided by Google or the provider.
- App Store (Apple): New Zealand consumers retain statutory rights; refunds can be requested via reportaproblem.apple.com.
How to request a refund
Start by contacting the platform where you purchased (Steam, Sony, Microsoft, Apple, Google) for their refund process.
If the purchase was via the ESO website, contact Bethesda Support and explain your situation with proof of purchase.
The Elder Scrolls Online plans and pricing
Subscription plans
Below are typical NZ digital storefront prices for ESO Plus and sample store prices for the base game and bundles.
Prices may vary with promotions or regional store changes.
| Plan | Price | Period | Features |
|---|---|---|---|
| ESO Plus - 1 Month | NZ$20.95 | Monthly | Subscription perks including DLC access, crowns, Craft Bag, bonuses |
| ESO Plus - 3 Months | NZ$57.95 | Every 3 Months | Subscription perks including DLC access, crowns, Craft Bag, bonuses |
| ESO Plus - 6 Months | NZ$104.95 | Every 6 Months | Subscription perks including DLC access, crowns, Craft Bag, bonuses |
| ESO Plus - 12 Months | NZ$184.95 | Annual | Subscription perks including DLC access, crowns, Craft Bag, bonuses |
| Base Game - Xbox Store | NZ$9.98+ | One‑time purchase | Base game (Tamriel Unlimited) plus Morrowind chapter |
| 2025 Premium Edition - Xbox Store | NZ$47.49+ | One‑time purchase | Base game plus all previous chapters |
| 2025 Content Pass - Xbox Store | NZ$29.67 (approx. 67% off) | One‑time | Seasonal content pass for 2025 content |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer laws such as the Consumer Guarantees Act and Fair Trading Act provide non‑excludable rights.
These rights can entitle buyers to remedies for faulty or non‑compliant digital content even if terms say otherwise.
Digital content and cancellations
Digital content accessed immediately may limit change‑of‑mind refunds, but NZ law still provides guarantees for quality and fitness for purpose.
Eligibility for refunds or remedies may depend on whether the content is faulty or not as described, not only on the publisher's stated policy.
Customer experiences
Positive feedback
Players praise ESO for strong storytelling, an immersive world, and long‑term value.
Some users note ESO Plus offers value through crowns, DLC access and convenience.
Negative feedback
Many reviews mention slow or generic customer support that may require escalation.
Other common complaints include bugs, performance issues and concerns about monetisation (e.g., Crown Crates).
Documentation checklist
What to gather before contacting support
- Account email or user name associated with your ESO/Bethesda account.
- Order or transaction ID from the platform receipt (Steam, PlayStation, Xbox, Apple, Google).
- Date of purchase, subscription start and next billing date.
- Screenshots of subscription status or billing entries if available.
Where to send documentation
- If bought on ESO site: contact Bethesda Support via the Bethesda.net help pages.
- If bought on console or app stores: use the platform's support and refund request forms (Steam, Sony, Microsoft, Apple, Google).
Common mistakes
Trying to cancel in the wrong place
Example: attempting to cancel a PlayStation or Xbox subscription through the ESO website.
Console subscriptions must be cancelled through Sony or Microsoft account subscription settings.
Missing proof of purchase or account details
Example: contacting support without transaction IDs or the account email slows resolution.
Always include receipts and screenshots to speed up cancellation or refund requests.
Comparative recap
Platform comparison
The table below summarises where to cancel and typical refund likelihood by platform for New Zealand buyers.
Use platform links for the fastest resolution.
| Platform | Where to cancel | Refund likelihood (NZ) |
|---|---|---|
| ESO official site (PC/Mac/Epic) | account.elderscrollsonline.com → Manage Membership | Possible if required by NZ law; contact Bethesda Support |
| Steam | Steam → Account Details → Manage Subscriptions | Refunds via Steam policies; platform decides |
| PlayStation | Sony account subscription management | 14‑day refund window if content not used; check PlayStation Store policy |
| Xbox | Microsoft account subscriptions | Refunds follow Microsoft Store policy; contact Microsoft support |
| App Store (iOS) | Apple ID subscriptions or reportaproblem.apple.com | Apple handles refunds; NZ consumer rights apply |
| Google Play | Google Play → Subscriptions | Generally final; exceptions processed by Google or provider |
After cancelling
Check your account
Confirm the cancellation banner or "Cancelled" status and keep any confirmation emails for your records.
Monitor your payment method to ensure no unexpected charges occur after the period end.
Helpful links
- ESO account management: account.elderscrollsonline.com
- Bethesda Support pages: https://help.bethesda.net
- Apple refunds: reportaproblem.apple.com
- Google Play subscriptions: Google Play Subscriptions
- Steam support subscriptions: Steam Support
Address
Publisher postal contact
ZeniMax Media Inc., Attn: ZeniMax Customer Service
1370 Piccard Drive, Rockville, Maryland 20850, USA
Notes on postal contact
ESO directs most account and refund matters to online support forms rather than postal mail.
If you choose to send postal correspondence, include account details and proof of purchase to expedite handling.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.