Cancel Viveport: Easy Method

What is Viveport

Overview

Viveport is HTC's digital store and subscription service for virtual reality (VR) apps and games. It offers standalone purchases and a subscription service called Viveport Infinity that provides access to a rotating catalogue of titles.

Who uses it

Consumers and businesses use Viveport for VR content distribution, management and licensing. Business accounts may use the VIVE Business AppStore for licensed content and device management.

How to cancel Viveport

Cancel via Viveport website or desktop app

• Sign in at viveport.com or open the Viveport desktop app.
• Go to Account → Infinity membership → Cancel membership.
• Confirm cancellation. You will retain access until the end of the current paid period.
• If you have an Annual Commitment plan (monthly payments for a 12‑month commitment), cancellation is only available after a full 12‑month payment unless you meet the early cancellation condition.
• If no title was launched during the first six months on an Annual Commitment plan, contact support to request early cancellation.

Cancel via mobile stores and other payment methods

• Apple (iOS): Settings → Apple ID → Subscriptions → Select Viveport → Cancel Subscription.
• Google Play: Open Google Play → Menu → Subscriptions → Select Viveport → Cancel Subscription.
• PayPal: Log into PayPal → Settings/Payments → Manage pre‑approved payments (Automatic payments) → Find Viveport → Cancel automatic billing.

Cancel licensed business content

• VIVE Business AppStore: Login → Profile/Device Management → License Management → Cancel Product.
• NZ-specific Vive‑XR‑Suite business subscriptions: You may cancel at any time by contacting support; cancel at least 24 hours before the end of the billing period to avoid the next charge.

What happens when you cancel

Access after cancellation

After you cancel an Infinity subscription via the Viveport account or app, you retain access until the end of the current paid period.

For subscriptions billed through Apple, Google Play or PayPal, access typically continues until the end of the billing cycle managed by that provider.

Renewal and billing

Auto‑renewal stops after cancellation; you should not be billed again at the next renewal date if cancellation completed successfully.

For Annual Commitment plans with monthly billing, normal cancellation rules and commitment terms still apply until the commitment period is met.

Data and account

Purchases tied to your Viveport account and wallet balance remain under your account, subject to Viveport terms.

If you reinstall or resubscribe later, previously purchased content may still be available to download under the same account.

Will I get a refund?

Infinity subscription refunds

Viveport states that no refunds are available for Infinity subscriptions except in cases of technical issues.

If you encounter a technical problem that prevents use, contact Viveport support for assistance and possible remedies.

Content and purchase refunds

For individual content purchases (games/apps) refunds are restricted. Refunds are generally issued to the Viveport wallet only if the content is defective or the purchase was fraudulent.

Sales are otherwise final unless the content becomes unavailable after purchase or delivery is unreasonably delayed.

Exceptions under New Zealand law

• Under the Consumer Guarantees Act, statutory rights cannot be overridden by a 'no‑refund' clause.
• If a service or digital content is not of acceptable quality, unfit for purpose, or not provided with reasonable care, you may be entitled to a remedy including a refund.
• Contact Viveport support first; if unresolved, consider raising a dispute through your payment provider or consumer protection channels in NZ.

Viveport plans and pricing

Summary table

Pricing notes

No official New Zealand‑specific NZD pricing for Viveport subscriptions was available as of January 2026.

Some NZ VR hardware bundles include 1 - 2 months of free Viveport Infinity, but standalone NZD pricing is not disclosed publicly.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services and digital products to be of acceptable quality and fit for purpose. This applies to VR content and subscription services supplied to NZ consumers.

A supplier cannot contract out of these statutory guarantees by claiming 'no refunds' in their terms.

Remedies available

• If content or service fails to meet guarantees you may be entitled to a refund, repair, replacement or other remedy under the CGA.
• If a problem is major you can seek a refund or compensation; for lesser problems, you may be offered repair or a workaround.

How to escalate

Contact Viveport support first and provide evidence of the issue. Keep records of communications and transactions.

If unresolved, contact Consumer Protection NZ or use your payment provider's dispute process for chargebacks where appropriate.

Customer experiences

Positive feedback

Some users appreciate reminder notices before auto‑renewal, which prevented unintended large charges and was seen as considerate service.

Paid subscribers sometimes find good value when they can access and use the Infinity catalogue regularly.

Negative feedback and common complaints

Users have reported app instability, interrupted purchases, and unhelpful automated support responses or slow email help.

Complaints include membership not recognised, double charges, failures to deliver advertised free titles, and difficulty cancelling in some cases.

What this means

Experiences vary: many cancellations proceed smoothly, but account or billing issues can make some cases more difficult to resolve.

Document your account details, payment receipts and any error messages to help support resolve issues faster.

Documentation checklist

Essentials to gather

• Viveport account email or username.
• Order number, subscription ID or transaction reference.
• Payment method used (card, PayPal, Apple ID, Google Play).
• Dates of purchase and last billing date.

Proof of problem

• Screenshots of error messages, failed charges, or cancellation attempts.
• Receipts or bank/PayPal statements showing the charge.
• Any correspondence with Viveport support (ticket numbers, timestamps).

Common mistakes

Using the wrong cancellation method

Many users try to cancel via the Viveport website when their subscription is billed through Apple, Google Play or PayPal.

If billed via a store or PayPal you must cancel through that billing provider; cancelling on the Viveport site may not stop the store renewal.

Missing timing and commitment terms

Annual Commitment (monthly payment) plans cannot be cancelled immediately if the 12‑month payment commitment remains; users sometimes expect instant cancellation.

Always check whether you have a commitment plan and the minimum period before cancelling to avoid surprises.

Not keeping documentation

Users often forget to save receipts or screenshots, making disputes harder to resolve with support or payment providers.

Save transaction records and any support ticket references before and after cancelling.

Comparative recap

Quick comparison table

After cancelling

What to check

Confirm you received a cancellation confirmation email or message. Verify that the next scheduled billing does not occur.

Keep proof of cancellation (screenshots or confirmation emails) until you are certain billing has stopped.

Useful links

• Viveport home / account
• Viveport support
• Apple: manage subscriptions (NZ)
• Google Play: manage subscriptions
• PayPal: manage automatic payments
• Consumer Protection NZ: your rights

Address

Legal notices

For legal notices or postal communications, use the HTC address for your region.

The following address can be used for HTC correspondence relevant to New Zealand customers:

Postal address

HTC Europe Co., Ltd., Salamanca, Wellington Street, Slough, Berkshire SL1 1YP, United Kingdom