Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zap-Hosting service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zap-Hosting: Easy Method
What is Zap-Hosting
Overview
Zap-Hosting is a German hosting provider offering VPS, game servers, root and dedicated servers, and related services. They operate a web control panel and sell add-ons and one-time products.
Where they are based
The company is registered in Germany and operates internationally from that base. Their legal and support documents reference EU consumer rules in their terms.
How to cancel Zap-Hosting
Cancel via the web panel (standard procedure)
- Log in to your Zap-Hosting account and open the product or contract you wish to terminate.
- Select the cancellation/termination option before the next renewal date.
- Follow the on-screen prompts to confirm cancellation and note any cancellation period that applies.
Special timings and revoke rights
- Standard web products: 7-day cancellation period applies for contract settlement products on the web prior to renewal.
- Root Servers and Dedicated Servers: a 28-day cancellation period applies before renewal.
- Order revocation within 14 days: you may terminate an order within 14 days of placement; Zap-Hosting issues ZAP Coins (account credit) minus a €3 fee rather than a cash refund.
What happens when you cancel
Access and service termination
When cancellation is processed, your service may be scheduled to stop at the end of the paid period or sooner depending on the product terms.
Some products (especially one-time or lifetime offers) can be suspended or removed if terms are breached or for inactivity.
Data and backups
Always export or back up any data before you cancel; Zap-Hosting may delete or suspend services and associated data after termination.
If you need files after cancellation, contact support promptly and keep evidence of requests.
Will I get a refund?
Statutory revocation right (as stated by Zap-Hosting)
Zap-Hosting’s Terms reference a 14-day statutory right of revocation (EU consumer right) allowing a full refund via the original payment method if services have not begun.
This is the contractual position they publish in their terms document.
Zap-Hosting’s practical refund handling
- Despite the statutory right, Zap-Hosting’s web guide indicates they typically issue ZAP Coins (account credit) minus a €3 fee when you revoke within 14 days.
- Their practice may therefore result in credit instead of a monetary refund in many cases; keep records if you request a cash refund.
Reference: Zap-Hosting account termination guide and Terms: Account termination guide, Terms.
Zap-Hosting plans and pricing
Available plan categories
Zap-Hosting offers VPS, dedicated servers, root servers, game servers (e.g., Minecraft), and lifetime VPS options.
Exact NZD prices are not provided here; currency and amounts vary by region and payment method.
Price summary
| Plan Type | Typical Price (local currency) |
|---|---|
| VPS | Varies |
| Dedicated Server | Varies |
| Game Server (e.g., Minecraft) | Varies |
| Lifetime VPS (one-time) | Varies |
Your consumer rights in New Zealand
Key protections under New Zealand law
In New Zealand, the Consumer Guarantees Act (CGA) and Fair Trading Act offer protections for goods and services purchased by consumers.
Services must be supplied with reasonable care and skill and fit for purpose; if they are not, you may be entitled to remedies such as repair, replacement, or refund.
How this applies to subscriptions and digital services
There is no automatic 14-day EU-style cooling-off right in NZ for all purchases; cancellation and refund rights depend on the contract and whether the service fails to meet guarantees.
If a service is faulty, misrepresented, or not provided, raise the issue with the supplier first, then consider dispute resolution or the Commerce Commission for systemic matters.
Customer experiences
Positive feedback
- Users praise fast and easy server setup, an intuitive dashboard, and good performance.
- Lifetime VPS buyers report stability and value for one-time payments in some cases.
- Many reviews note responsive and helpful support experiences.
Negative feedback
- Some customers report VPS never worked and were only offered account credit instead of refunds.
- Complaints include cancellation difficulties, double billing, and removal of “lifetime” services for minor issues.
- Support has been described at times as slow, vague, or unhelpful in resolving billing or account disputes.
Documentation checklist
Essential items to collect
- Order number and service identifier (server ID, product ID).
- Account email and username used at Zap-Hosting.
- Payment receipt, transaction ID, and payment method details.
Supporting evidence
- Screenshots of the control panel, error messages, and cancellation confirmations.
- Copies of correspondence with support and timestamps of requests.
- Relevant terms or product descriptions you relied on when purchasing.
Common mistakes
Assuming automatic cash refunds
Many customers expect a cash refund when revoking an order within 14 days, but Zap-Hosting’s practical handling often results in ZAP Coins minus a €3 fee.
Always check the provider’s current refund process and request a cash refund in writing if you believe you qualify under your local law.
Missing cancellation windows and data loss
Customers sometimes miss the specific cancellation window (7 or 28 days), leading to unwanted renewals and charges.
Another common error is not exporting backups before cancellation and then losing access to data when services end.
Comparative recap
At-a-glance comparison
| Aspect | Zap-Hosting (stated policy) | Zap-Hosting (practical outcome) |
|---|---|---|
| Cancellation method | Web control panel cancellation | Web cancellation is the standard route; support may assist |
| Statutory 14-day revocation | Recognised in Terms (EU) | Often results in account credit (ZAP Coins) minus €3 fee |
| Cancellation period before renewal | Standard: 7 days; Root/Dedicated: 28 days | Must cancel before renewal to avoid charges |
| Support quality | Many positive reports | Some reports of slow or unhelpful responses in billing disputes |
After cancelling
Immediate next steps
Save all confirmation messages and export any remaining data promptly. If you need access or a refund, contact support and reference your documentation.
If the outcome is unsatisfactory, consider asking for escalation or dispute resolution through your payment provider.
Useful links
- Zap-Hosting account termination guide
- Zap-Hosting Terms
- New Zealand Consumer Protection (official guidance)
Address
Headquarters
ZAP-Hosting GmbH & Co. KG
Krokusweg 9a, 48165 Münster, Germany
Notes on contacting
Use the support channels in your Zap-Hosting account for service-specific queries, and include the documentation checklist items when you contact them.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.