Cancel Allfit: Easy Method

What is Allfit

Overview

ALLFIT is a New Zealand gym brand offering membership plans with 24‑hour access, classes, and wellbeing features across local clubs.

Memberships may include fixed minimum terms, monthly billing options and add‑on services such as sauna access, body scans and guest passes.

Where policies are published

Key membership rules (cancellation, holds, refunds, class booking rules) are set out in ALLFIT’s Terms of Use and FAQ pages.

See the official terms: ALLFIT Terms of Use and the FAQ: ALLFIT FAQ.

How to cancel Allfit

Standard cancellation steps

• Give 1 month’s written notice. Notice must be sent in writing (email) and include your name, membership number, club and preferred cancellation date.
• Send the written notice to ALLFIT via the club contact or head office as advised in your membership agreement. Official notices can be sent to ALLFIT Limited, 42A Kouka Road, Beachlands, Auckland 2018.
• Continue paying the full membership rate for the one‑month notice period; membership remains active during that time.

Cancellation timing and fees

• After the minimum term: no termination fee if you give notice at or after the end of the minimum term.
• During the minimum term: you must give 1 month’s written notice and pay an early termination fee of NZ$250 or the remainder of the term (whichever is less).
• New memberships have a 5‑day written cooling‑off period for full cancellation and refund of unused credit.

Membership holds and class cancellations

• Membership can be placed on hold for a minimum of 2 weeks and up to 3 months per year with at least 5 working days’ notice; hold weeks do not count towards the minimum term.
• If you cancel while on hold, 14 days of full payment still apply.
• Class booking cancellations: cancel by 8:30pm the evening before for early‑morning classes, or at least 1 - 2 hours prior for other classes via the ALLFIT app to avoid a "No Show".

What happens when you cancel

Access and billing

Your membership continues for the one‑month notice period and you must pay the full membership rate during that time.

If you cancel at or after the end of the minimum term, no termination fee applies; if within the term an early termination fee may apply.

Renewal and holds

Automatic renewal or ongoing billing stops after your notice period ends, provided the cancellation was accepted under the contract terms.

Held weeks do not count toward a fixed minimum term; cancelling during a hold may still trigger minimum payment obligations.

Data and confirmations

Request written confirmation of cancellation and keep copies of your notice and any reply from ALLFIT for your records.

If you require proof for a fee exemption (medical, pregnancy, long‑term sickness), supply the relevant certificate when you submit your written notice.

Will I get a refund?

Cooling‑off refunds

New members who cancel in writing within the 5‑day cooling‑off period are entitled to a refund of unused services or credit.

Make the cancellation in writing within five days and request the refund; ALLFIT will return unused credit or goods per the Terms of Use.

Other refund rules and exceptions

• ALLFIT does not generally refund for short gym closures (under 14 days) or normal facility changes.
• Program‑specific refunds: e.g. the 8‑Week Challenge may be refunded in full if ALLFIT cancels the program or if you withdraw for medical reasons before the stated cut‑off with a medical certificate. See the program terms: 8‑Week Challenge terms.
• Medical, pregnancy or long‑term sickness certificates can exempt you from early termination fees in many cases; include supporting documentation with your written notice.

Allfit plans and pricing

Current sample plans

Pricing notes

These monthly prices were captured from the ALLFIT Members Portal (mid‑2025) and reflect typical club billing for NZ locations.

A $49 joining fee typically applies unless a promotion states otherwise; check your club’s sign‑up terms for exact costs.

Your consumer rights in New Zealand

Cooling‑off and refunds

Under ALLFIT policy, new members have a 5‑day cooling‑off period to cancel and obtain a refund of unused services.

Keep your cancellation in writing and request the refund within that time to exercise this right.

Fair contract terms and exemptions

Fixed‑term memberships include specified early termination provisions and set fees; medical and related exemptions are recognised where certified.

Notice periods and payment obligations must be clear in the contract; retain copies of your agreement for reference.

Practical consumer protection advice

• Ask for written confirmation of cancellations and refunds.
• Retain evidence (emails, bank statements, medical certificates) to support any dispute.
• If unresolved, you can contact consumer protection services such as Consumer Protection NZ or seek dispute resolution guidance.

Customer experiences

Positive experiences

Many members report prompt and helpful support when dealing with unexpected charges, with the Escalation Team resolving issues and issuing refunds when needed.

Several users describe the subscription cancellation process as being handled smoothly and efficiently once they contacted support.

Negative experiences

Some members initially encountered unexpected or wrong charges to their accounts; although many were eventually resolved, these incidents caused friction.

A few reviewers said the website or sign‑up process felt unfamiliar at first, requiring direct contact with support to clarify terms.

Documentation checklist

What to include with your cancellation

• Written notice (email) stating your intention to cancel, desired end date and membership number.
• Full name, contact phone, email and the club location where you are a member.
• Copy or screenshot of your membership agreement or billing details showing the minimum term and payment method.

Supporting documents for exemptions or refunds

• Medical certificate, pregnancy confirmation, or long‑term sickness documentation if claiming an exemption from fees.
• Evidence of payments or incorrect charges (bank statements, receipts) if disputing billing.
• Keep copies of all correspondence and the Club’s written reply confirming cancellation or refund decisions.

Common mistakes

Missing or late notice

Failing to provide the required 1 month’s written notice is a frequent error; verbal or informal messages (e.g. social media DMs) are unlikely to be accepted.

Always send a clear written email and request written confirmation to avoid disputes about timing.

Assuming app store cancellation works

Members sometimes assume cancelling the ALLFIT mobile app or an App Store/Google Play subscription cancels their membership; ALLFIT NZ memberships are usually managed directly with the club, so app store cancellation may not stop club billing.

Confirm the correct cancellation channel in your membership agreement and always follow the written notice requirement.

Comparative recap

Quick policy comparison

After cancelling

Follow‑up steps

Keep a copy of your written cancellation and the Club’s confirmation email until all final charges and refunds are settled.

Monitor your bank statements for any unexpected charges during or after the notice period and contact ALLFIT promptly if needed.

Helpful links and contacts

ALLFIT Terms of Use: https://www.allfit.co.nz/terms-of-use/

ALLFIT FAQ: https://www.allfit.co.nz/faq/

8‑Week Challenge terms: https://www.allfit.co.nz/8wcbl/

Address

Head office for notices

ALLFIT Limited

42A Kouka Road, Beachlands, Auckland 2018, New Zealand

Notes on notices

The head office address is used for official notices including membership cancellation under the Terms of Service and Privacy Policy; always send written notice and request written confirmation.